Monday, 19 January 2015

Customer Success stories Jan 2015 .. Retail Delivery and Product Service

2015 is just rolling in and we are happy to share updates on our new customer roll outs. Each prospect brings in a unique set of problems for us to solve and an opportunity to learn. We feature here our Field Service Mobility solution mEdge success stories of two customers with completely different business needs.

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Last Mile Retail Delivery with ePOD:



A leading Retailer from South India adopted mEdge to address their last mile product delivery and cash collection needs for their operations. In addition to last mile automation, the system keeps the retailer engaged with their customer through real time SMS communication on delivery schedule, real time location of delivery executive, delivery closure (who collected and when) and payment collection acknowledgements. Store coordinators are enabled with real time location insight of their delivery team helping in coordination and effective communication with the customer. In a new way of doing business the retailer has been enabled with collecting delivery acknowledgement and customer signature using mEdge which ensures electronics Proof of Delviery (ePOD). This opens up new possibilities of real time customer engagement and paperless automation.


#deliversmart with mEdge
Retail Delivery









Year of Enterprise Mobility - 2015

2014 has been a good year for enterprise mobility. Industry experts predict 2015 to be the year that enterprise mobility not only arrives, but flourishes to deliver and fuel further innovation enabling even more mobile first environments. With the release of new devices Nexus 6, i-Phone 6, Samsung One-note and mobile platforms i-OS6, Lollipop towards the end of last year mobile technology next year looks like it’s full of possibilities. We can expect to see fresh and original apps revealed over the next twelve months.
Future of Field Services
We take a look at the year to come, bringing the key developments in Enterprise Mobility and Field Force during the course of the year.


2015 is the year for enterprise mobility that signal the arrival of mobile work tools:
-More enterprise apps will have the ability to work offline. Over the last year we’ve witnessed increased adoption of user-led mobile enterprise apps, catering to employees who want more than legacy apps shrunk for mobile screens.
-70% of the employees use technologies not provided by their companies to do their jobs more efficiently. This shift towards user-led mobile enterprise apps is moving the needle on enterprise mobile development and end user adoption.


According to IDC Mobility trend report 2015-2017:
-35% of large enterprises will leverage mobile application development platforms to develop and deploy mobile apps across their organizations in 2015.
-30-40% of organizations deploying more than five mobile applications in 2015 will realize substantial business agility benefits by establishing an API tier in their enterprise IT architecture.


Wearables Enter the Enterprise:
- Wearable tech will make its most compelling use cases in industries where hands-free computing is essential - such as field workers who are fixing machinery.
- Employee tracking, integration into corporate wellness programs, and the creation of new business models that leverage basic wearables to enhance the customer experience will see significant adoption in 2015.


Stronger Security Measures:
- Technology vendors will have to make security an integral part of all new apps. And because security involves more than an app’s own internal functions, apps will need to be able to cooperate with and leverage other security services.

The forces have aligned and innovation from mobile-first startups, combined with companies finally meeting employees’ needs will make 2015 the year of enterprise mobility.