2015 is just rolling in and we are happy to share updates on our new customer roll outs. Each prospect brings in a unique set of problems for us to solve and an opportunity to learn. We feature here our Field Service Mobility solution mEdge success stories of two customers with completely different business needs.
Last Mile Retail Delivery with ePOD:
A leading Retailer from South India adopted mEdge to address their last mile product delivery and cash collection needs for their operations. In addition to last mile automation, the system keeps the retailer engaged with their customer through real time SMS communication on delivery schedule, real time location of delivery executive, delivery closure (who collected and when) and payment collection acknowledgements. Store coordinators are enabled with real time location insight of their delivery team helping in coordination and effective communication with the customer. In a new way of doing business the retailer has been enabled with collecting delivery acknowledgement and customer signature using mEdge which ensures electronics Proof of Delviery (ePOD). This opens up new possibilities of real time customer engagement and paperless automation.