Wednesday, 23 November 2016

Accelerating sales of medical devices and equipment with mobility

Field Sales is an engine which needs to keep running and firing not just to meet sales targets but also ensure customer satisfaction in a consistent manner. In industries like Medical devices, prompt response, access to product information and account information is critical for Field Sales office success.

Ensuring that your field reps consistently follow up on leads, meet your target customers from hospitals to doctors to diagnostic centers or to pharma manufacturers is critical.

Research indicates that access to right information at customer site goes a long way in making a productive Field Sales attempt.

A mobility initiative could be the differentiating factor in having the best field team selling your products and keeping the revenue machinery well oiled. Proven benefits include:

mEdge advantages beingfieldsmart


mEdge is a proven, award winning field service mobility app that is used across industries and geographies. Hundreds of field officers rely on it to win new deals and leads on a daily basis. For a demo of the product, comment here or write to demo@vitamap.com.

Supercharging Medical Equipment Field Service in the age of Mobile





Improving customer satisfaction is the top of the list of any field service organizations as indicated by the Aberdeen Survey. Regulatory compliance,relation to patient health and specialized products up the ante for the medical devices industry.   



Field Service Goals - Vitamap
Given this fact it is very critical for the field service teams in the Medical industry to ensure highest up-time of their equipment with timely preventive maintenance, first time fix of breakdowns, meet the tough SLAs and hence ensuring highest customer satisfaction.


The mobile advantage in field service - mEdgeIn order to take this service to the next level, research indicates that along with many other process improvements, investing in a mobility solution plays a critical role.
Mobility is not a magic bullet. However, when technicians have real time insights into customer and the equipment they are sent out to service , they will be able to have more informed conversations with customers , and ensure that they fix the issue at hand on first visit.



Vitamap’s award winning mobility platform mEdge provides the perfect solution for medical device manufacturers/suppliers to enable their field team with mobility solution in a cost optimal and time efficient way.
Best Field Service Mobile App - mEdge
Solutions comes packed with features to enable the field engineer to perform at his peak from day one.

  • All the service data from tickets to customers to parts available available on phone and even without internet connectivity.
  • Quick and easy customization to meet your service workflow and data capture needs
  • Perform the service tasks at the site, capture data and update on real time.
  • Create professional digital service reports with customer signatures, site images and location insight
  • Track and visualize task and field assets on map
  • Send rich broadcast messages to technicians on field
  • All this with easy to use API connectivity with your backend ERP/CRMs
  • All this with quick set up and zero capex makes the adoption all the more simple to adopt

With your team’s professionalism and mEdge’s technology customer satisfaction is guaranteed all the way. Write to sales@vitamap.com to set up a demo today!