Tuesday, 24 January 2017

[INFOGRAPHIC] unlocking field service excellence

The world of field service is quickly evolving - gone are the days when technicians relied solely on paper-based scheduling. This is no longer relevant or useful - the convergence of technology (especially mobile), customers expectations and consumerization of service has led to new metrics and measurements of success.

Manufacturing, HVAC, Equipment are beginning to see that customers expect the same level of transparency and service as they receive from modern day e-commerce. As you think about mobility and how technology will impact your service future, we would like to share with you some findings from recent studies.

The future of mobility in technology must be about customer experience and empowerment of the field team to deliver on service promises. This infographic will help you make a strategically strong choice to unlock your service and revenue potential.

Field technology infographic

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