It's the Big billion sales season again and expect consumers to shop big time on e-commerce portals. As Smartphones are are as always the leading products shipped by ecom companies they need to be ready with a service to back it up to ensure high level of customer satisfaction.
mEdge, the smart assistant for the field teams was just the right choice of tool for a service partner of a leading Ecommerce portal, to prepare for this rush.
mEdge will assist the field service teams across the country to plan, respond and address the service needs of consumers when they purchase Smart Phones this big billion day(and beyond). With its intuitive interface, custom workflow configurations, field executives will be able to respond to customers and ensure fix first time, and hence happy customers.
When our customer approached to on-board their service team for e-commerce segment, our team led from front to design, configure and integrate with their CRM in a matter of weeks. With our drag and drop configuration and auto API configuration, the integration were seamless and ensured every bit of field workflow and data capture are addressed.
mEdge ensured that the field technician has access every bit of product information to ensure accurate solution. With our innovative inbuilt web search integration, technician is enabled to exactly look up with the ecommerce portal for the product details without once leaving the app.
With ability to track product tests at customer site and capturing damaged product info integrated to the workflow process system ensured full visibility to the e-commerce provider to provide a seamless replacement experience to their consumers.