tag:blogger.com,1999:blog-60155787206672730752024-03-24T13:43:45.553+05:30#1 Affordable 'No Code/Low code ' Digital Transformation Solutions#1 Affordable 'No Code/Low code ' Digital Transformation Solutions
Supercharge your digital transformations in service delivery, Sales process, customer engagements, mobile workforce management ! #cloudtrac the 'No code' workflow automation platform & #mEdge the smart mobile assistantPrasadhttp://www.blogger.com/profile/10413194558730375263noreply@blogger.comBlogger78125tag:blogger.com,1999:blog-6015578720667273075.post-24526361470781883202020-10-13T23:13:00.032+05:302020-10-14T11:18:06.461+05:30‘No code/Low code’ way to Digital transformation success<p><span style="background-color: white; font-family: Arial; white-space: pre-wrap;"><span style="font-size: large;">T</span></span><span style="background-color: white; font-family: Arial; font-size: 10.5pt; white-space: pre-wrap;">hese are unprecedented times, as enterprises look to navigate through a tough business environment caused by Covid-19. The pandemic has paralyzed several businesses, thrusting CIOs & business leaders to the center stage with some major challenges before them - including becoming caretakers of customers, enablers of employee experience and hand-holders of business operations in a time of crisis.</span></p><span id="docs-internal-guid-6c6c7915-7fff-83a4-f6de-9ad9e0155c59"><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: white; font-family: Arial; font-size: 10.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">The onus has fallen on CIOs & business leaders to provide scale and flexibility to businesses by ensuring seamless remote working, high-level support to customers and partners, risk management and security of the company’s assets. However, the situation also gives them an opportunity to be change leaders and drive digital transformation-led initiatives across their organizations.</span></p></span><span><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: white; font-family: Arial; font-size: 10.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"><br /></span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: white; font-family: Arial; font-size: 10.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"><br /></span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: white; font-family: Arial; font-size: 10.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">In simple words </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: white; font-family: Arial; font-size: 10.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"><br /></span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span face="myriad-pro, "Helvetica Neue", Helvetica, Arial, sans-serif, sans-serif" style="background-color: white; color: #4e4242; font-size: 18px;">"Digital transformation is generally viewed as an aggregation of modern tools and processes leveraged to solve business problems and satisfy customers."</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span face="myriad-pro, "Helvetica Neue", Helvetica, Arial, sans-serif, sans-serif" style="background-color: white; color: #4e4242; font-size: 18px;"><br /></span></p><br /><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"></p><div style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em; text-align: right;"><img height="220" src="https://lh4.googleusercontent.com/urjVZyNCoN-dHPgupTmEeTRLeYU_Ew8uanOtC8-c6zBksmcbG6D0LBpJia0G9EU1KItShthFkA4_CH-Y60hYTBJiX_P16ckgAc3p1nvYm1Lk3gET6X_VPcYB7H53022XSpmi2bzG" style="margin-top: 0px;" width="437" /></div><span face=""Helvetica Neue", sans-serif" style="background-color: white; color: #4e4242; font-size: 13.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">“Fifty-nine percent of 373 IT decision makers say that pressures stemming from the pandemic are accelerating their digital transformation efforts, according to an IDG Research business impact survey conducted in July.”</span><p><br /></p></span>At <a href="https://www.blogger.com/#">Vitamap</a> we have been a partner of choice in helping our existing and new customer partners in their transformation journeys during this Pandemic.<div><br /><span><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Through our </span><span style="font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">‘No code/low code’</span><span style="font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> digital service delivery & workflow automation platform </span><span style="font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Cloudtrac</span><span style="font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> & Smart Mobile Assistant </span><span style="font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">mEdge</span><span style="font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> our customer partner have experienced </span></p><br /><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">“Great speed in solution go live, flexibility/customization for process adaptability, deep data insights & security in adopting their digital transformation initiatives”</span></p><br /><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">With our expert and experienced professional services, solution onboarding has been on time, at budget and hassle free.</span></p><br /><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">From telecom to renewable power to Retail, Some of our recent success stories during the pandemic,</span></p><br /><ul style="margin-bottom: 0px; margin-top: 0px;"><li dir="ltr" style="color: #222222; font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; list-style-type: disc; margin-left: 11pt; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 10pt;"><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">A leading</span><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;"> Global provider of </span><span style="font-size: 11pt; font-style: italic; font-variant-east-asian: normal; font-variant-numeric: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Telecom power products</span><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">has adopted our Digital service delivery automations solutions onboarding hundreds of users/of service partners and million+ install base of products across the country, while migrating seamlessly from the inhouse legacy system to a future proof, scalable & secure platform</span></p></li><li dir="ltr" style="color: #222222; font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; list-style-type: disc; margin-left: 11pt; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">A leading</span><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="font-size: 11pt; font-style: italic; font-variant-east-asian: normal; font-variant-numeric: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Electric vehicle charger provider</span><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> has adopted our Smart Service Solutions for their PAN india operations for Installations, Commission, Breakdown/PM operation and customer engagements</span></p></li><li dir="ltr" style="color: #222222; font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; list-style-type: disc; margin-left: 11pt; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="border: none; clear: right; display: inline-block; float: right; height: 162px; margin-bottom: 1em; margin-left: 1em; overflow: hidden; width: 369px;"><img height="162" src="https://lh3.googleusercontent.com/QrSCBnZBFBSYfFuSY-XwSNXq7xe5U-slHMugaysTSwU7LvoozbGXOOcRckAwIEBmCQ80N6FzTvt9mT7mSKIFgP6Ls14NNYT2coruQ5DGUfQSo_TyQzH5qzVkkQjT8LL7zy24RQK3" style="margin-left: 0px; margin-top: 0px;" width="369" /></span><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">An innovative </span><span style="font-size: 11pt; font-style: italic; font-variant-east-asian: normal; font-variant-numeric: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Solar grid power utility</span><span style="font-size: 11pt; font-style: italic; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">has adopted for their complete Field Service, Customer engagement and workforce management automations </span></p></li><li dir="ltr" style="color: #222222; font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; list-style-type: disc; margin-left: 11pt; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">A </span><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Global leader in Critical </span><span style="font-size: 11pt; font-style: italic; font-variant-east-asian: normal; font-variant-numeric: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Power/Breaker/UPS products </span><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">has adopted for their Out of warranty support solutions Pan India & for their digital customer engagements & significantly reducing their call center loads</span></p></li><li dir="ltr" style="color: #222222; font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; list-style-type: disc; margin-left: 11pt; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">A </span><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">l</span><span style="font-size: 11pt; font-style: italic; font-variant-east-asian: normal; font-variant-numeric: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">eading Cafe chain</span><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">has a been enabled with our Service automation platform to manage Service Delivery & operation improve equipment uptimes, team productivity, HSE compliance & improve customer service in the event migrating away from their inhouse legacy helpdesk systems</span></p></li><li dir="ltr" style="color: #222222; font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; list-style-type: disc; margin-left: 11pt; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height: 1.38; margin-bottom: 10pt; margin-top: 0pt;"><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Leading Global power products MNC have extended usage our platform to include digital compliance and enforcement of </span><span style="font-size: 11pt; font-style: italic; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Health & Safety policies HSE</span><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> (including Covid-19 compliances) to ensure safe and secure working environment and compliance assurity to customers, employees and partners</span></p></li></ul><p dir="ltr" style="background-color: white; line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: #222222; font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Through these initiatives our customer partners have </span><span style="background-color: transparent; color: #222222; font-family: Arial; font-size: 11pt; font-style: italic; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">converted the challenge into an opportunity</span><span style="background-color: transparent; color: #222222; font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> & enjoying the benefits of digitizations/automations with </span></p><ul style="margin-bottom: 0px; margin-top: 0px;"><li dir="ltr" style="color: #222222; font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; list-style-type: disc; margin-left: 11pt; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 10pt;"><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Reduced manual overhead, accurate & real time operation data, better decision making, plugging revenue leakage gaps</span></p></li><li dir="ltr" style="color: #222222; font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; list-style-type: disc; margin-left: 11pt; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;"><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Paperless service delivery & Moving to end to end digitized process </span></p></li><li dir="ltr" style="color: #222222; font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; list-style-type: disc; margin-left: 11pt; vertical-align: baseline; white-space: pre;"><p dir="ltr" role="presentation" style="line-height: 1.38; margin-bottom: 10pt; margin-top: 0pt;"><span style="font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Improved Turnaround Times, employee productivity and customer satisfaction</span></p></li></ul><span style="color: #222222; font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">If you are still waiting to start your transformation initiative or stuck in legacy systems, or taken for a ride with expensive solutions across the shore, give our experts a shoutout at </span><a href="mailto:GoDigital@vitamap.com" style="text-decoration-line: none;"><span style="color: #1155cc; font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">GoDigital@vitamap.com</span></a><span style="color: #222222; font-family: Arial; font-size: 11pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> and be #digismart</span></span></div>Prasadhttp://www.blogger.com/profile/10413194558730375263noreply@blogger.com1tag:blogger.com,1999:blog-6015578720667273075.post-26317963887585956752019-07-10T15:10:00.001+05:302019-07-10T15:10:08.398+05:30Introducing SmartQue, App based AI driven Queue management solution for WalkIn service centers & more<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: Verdana, sans-serif;"><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">In our endeavour to help enterprises to digitally transform their operations, we are happy to introduce </span><a href="https://smartque.vitamap.com/" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-style: normal; font-variant: normal; font-weight: 700; text-decoration-skip-ink: none; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">SmartQue</span></a><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, the App based AI driven Queue management solution for WalkIn service centers.</span></span></div>
<a href="https://lh3.googleusercontent.com/ay7qTd9Zc3uRcKuJsyfMjzYMJvvFd1YdDkCsglt1qj7Oe88tRdzcisdGI5_7E22tyakaWvoB4LYHJdeECV0zZNuM2hSTv64I-cFUPa5bysV9IRqlkDBwMLIasszhGMAALuiG7nwf" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="225" src="https://lh3.googleusercontent.com/ay7qTd9Zc3uRcKuJsyfMjzYMJvvFd1YdDkCsglt1qj7Oe88tRdzcisdGI5_7E22tyakaWvoB4LYHJdeECV0zZNuM2hSTv64I-cFUPa5bysV9IRqlkDBwMLIasszhGMAALuiG7nwf" style="border: none;" width="400" /></a><b id="docs-internal-guid-f2375c28-7fff-c54a-4755-5ca08e255650" style="font-weight: normal;"><span style="font-family: Verdana, sans-serif;"><br /></span></b><br />
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<span style="font-family: Verdana, sans-serif;"><span style="background-color: transparent; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline;"><span style="white-space: pre-wrap;">The walk-in service center plays an important role in the consumer’s integration with the brand and its important to make this touch point friction less.</span></span></span></div>
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<span style="background-color: transparent; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline;"><span style="font-family: Verdana, sans-serif;"><span style="white-space: pre-wrap;">Most of the service centers have manual or paper based token dispensation systems to manage queues and service priorities. These mechanisms are not scalable, real time, not connected and most of the time the hardware is broken, thus centers need to use a manual mechanism. Although they provide some semblance of process, the Brands are complete unaware of the happening at their service centers, the wait times, service times, efficiency of the executives and feedback.</span></span></span></div>
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<span style="font-family: Verdana, sans-serif; white-space: pre-wrap;">SmartQue address this gap by completely digitizing the service management operations at walkin service centers through an innovative App based Token Dispensation and Intelligent Que allocation system</span></div>
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<li><span style="color: #222222; font-family: Verdana, sans-serif; white-space: pre-wrap;">Simplified Mobile App based Token Generation, Intelligent allocation and customer service experience management</span></li>
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<li><span style="color: #222222; font-family: Verdana, sans-serif; white-space: pre-wrap;">Simple and easy to on board your service partners, no external hardware required, works on Android phones/tablets</span></li>
</ul>
<li><span style="color: #222222; font-family: Verdana, sans-serif; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Get </span><span style="color: #222222; font-family: Verdana, sans-serif; font-style: italic; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">real time visibility</span><span style="color: #222222; font-family: Verdana, sans-serif; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> of your service delivery at your centers</span></li>
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<li><span style="color: #222222; font-family: Verdana, sans-serif; white-space: pre-wrap;">Its not just Ques, but entire service center experience is built in (Center Open/close, Counter availability, Service Center status check)</span></li>
</ul>
<li><span style="color: #222222; font-family: Verdana, sans-serif; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Provide consistent customer experience through </span><span style="color: #222222; font-family: Verdana, sans-serif; font-style: italic; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">all engagement channels</span><span style="color: #222222; font-family: Verdana, sans-serif; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> of walk in, app, online and call centers</span></li>
<li><span style="color: #222222; font-family: Verdana, sans-serif; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">In </span><span style="color: #222222; font-family: Verdana, sans-serif; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">depth analytics</span><span style="color: #222222; font-family: Verdana, sans-serif; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> of your partner KPIs, Customer Satisfactions, Wait times</span></li>
<li><span style="color: #222222; font-family: Verdana, sans-serif; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Alerts and notifications to </span><span style="color: #222222; font-family: Verdana, sans-serif; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">ensure you respond</span><span style="color: #222222; font-family: Verdana, sans-serif; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> before your customer tells you</span></li>
<li><span style="color: #222222; font-family: Verdana, sans-serif; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Targeted feedback by service and model to </span><span style="color: #222222; font-family: Verdana, sans-serif; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">ensure you know the issue first and respond</span><span style="color: #222222; font-family: Verdana, sans-serif; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> before the </span><span style="color: #222222; font-family: Verdana, sans-serif; font-style: italic; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">world knows through social media</span></li>
<li><span style="color: #222222; font-family: Verdana, sans-serif; white-space: pre-wrap;">Works well for both single brand and multi brand service centers</span></li>
<li><span style="color: #222222; font-family: Verdana, sans-serif; white-space: pre-wrap;">Support for API integration to your existing CRMs/ERP systems </span></li>
</ul>
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<span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Verdana, sans-serif;">The solution comes in attractive plans for single service center owners to multi brand PAN country service providers or brands. With Quick and easy onboarding experience the service center can go digital and start managing its ques in minutes. Write to getsmartQue@vitamap.com for a demo today.</span></span></div>
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Prasadhttp://www.blogger.com/profile/10413194558730375263noreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-10210073520872226942019-07-10T15:05:00.001+05:302019-07-11T11:42:59.356+05:30What's New in July 2019; mEdge update, Video support, Custom Dashboards, Advanced Micro Service Framework & new location<div dir="ltr" style="text-align: left;" trbidi="on">
<span id="docs-internal-guid-6a593fbb-7fff-644b-9abf-dea78a233eef"></span><br />
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<span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Its been a pretty hectic days at Vitamap, on one side the team is actively working with its customer partners in their digital transformation initiatives, the product team is churning away newer things for customers benefit.</span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">mEdge 3.4.4 was released</span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> a couple of weeks back and is generally available. </span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjxrUAM3VPzmB9XFOu94j5ssIyB2jbUruf3mh1SS8M1rn6ysdx_caWJVdU8Fi5gLUPagFVJxQqe6UHRwBH4lw_9Lx_S3H6KhkZexsM7lSjk36YHohMvSeu6Kagh4bZ8Qp7CnBmX3GpPQsDI/s1600/whats+new.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="628" data-original-width="1201" height="167" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjxrUAM3VPzmB9XFOu94j5ssIyB2jbUruf3mh1SS8M1rn6ysdx_caWJVdU8Fi5gLUPagFVJxQqe6UHRwBH4lw_9Lx_S3H6KhkZexsM7lSjk36YHohMvSeu6Kagh4bZ8Qp7CnBmX3GpPQsDI/s320/whats+new.png" width="320" /></a>
<li><span style="font-family: "verdana" , sans-serif;"><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Powerful and improved </span><span style="font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">messaging and notification</span><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> based on Google’s FCM platform.</span></span></li>
<li><span style="font-family: "verdana" , sans-serif;"><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Support for</span><span style="font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;"> video recording as part of the workflow</span><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> form updates.</span></span></li>
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<li><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Now users can configure video capture as part of the field activities being performed. This enables a new way of doing work from creating field issues and resolving them</span></span></li>
<li><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Vitamap’s robust platform enables video capturing, storing and visualizing them in Cloudtrac portal and mEdge mobile apps</span></span></li>
<li><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Users can configure contextual video capture and set time & size of the streams</span></span></li>
<li><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Videos can also be added during job/ticket creation in Cloudtrac and are available for view in mEdge app</span></span></li>
</ul>
<li><span style="font-family: "verdana" , sans-serif;"><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Support</span><span style="font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;"> file upload </span><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">during workflow updates</span></span></li>
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<li><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Field users can upload pdfs, docx, csv/xls as part of the workflow updates</span></span></li>
<li><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Useful in providing scanned invoices, paper approvals, test reports etc as part of field activities like service, PM, installation, commissioning etc</span></span></li>
<li><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Coordinators/Call center teams can upload various files as part of the ticket/docket creation</span></span></li>
<li><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">The files are not treated as attachments but as business data allowing contextual consumption and usage</span></span></li>
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<li><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Includes performance improvements and bug fixes</span></span></li>
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<span id="docs-internal-guid-d443328a-7fff-b0c1-0aa0-0193baef4244"><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Cloudtrac middleware/miniCRM had a bunch of improvements & new stuffs</span></span></span></div>
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<li><span id="docs-internal-guid-d443328a-7fff-b0c1-0aa0-0193baef4244"><span style="font-family: "verdana" , sans-serif;"><span style="font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Custom Dashboards </span><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">with role specific access </span></span></span></li>
<li><span id="docs-internal-guid-d443328a-7fff-b0c1-0aa0-0193baef4244"><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">New Dashboard widgets like KPI number, Funnel, Map showing workflow updates and images, real time widgets for IoT data, custom formula support for binning</span></span></span></li>
<li><span id="docs-internal-guid-d443328a-7fff-b0c1-0aa0-0193baef4244"><span style="font-family: "verdana" , sans-serif;"><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Advanced </span><span style="font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Docket/Creation interface</span><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> with intelligent grouping, master based hide/show, media upload, grouping etc</span></span></span></li>
<li><span id="docs-internal-guid-d443328a-7fff-b0c1-0aa0-0193baef4244"><span style="font-family: "verdana" , sans-serif;"><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Sophisticated</span><span style="font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;"> form management updates</span><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> supported in mEdge are now available in Web updates. </span></span></span></li>
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<li><span id="docs-internal-guid-d443328a-7fff-b0c1-0aa0-0193baef4244"><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Same configurable data collection widgets, form rules and updates can be used in workflows involving back office teams in mEdge.</span></span></span></li>
<li><span id="docs-internal-guid-d443328a-7fff-b0c1-0aa0-0193baef4244"><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Simplifies in automating work of cross functional teams SCMs, call centers, Sales, Quality, Finance, HR etc</span></span></span></li>
</ul>
<li><span id="docs-internal-guid-d443328a-7fff-b0c1-0aa0-0193baef4244"><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">The micro services framework of Cloudtrac continuous to evolve with the list of standard services continuing to grow, one can choose from</span></span></span></li>
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<li><span id="docs-internal-guid-d443328a-7fff-b0c1-0aa0-0193baef4244"><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Auto assignment and reassignment based on business rules, location, user availability on various triggers</span></span></span></li>
<li><span id="docs-internal-guid-d443328a-7fff-b0c1-0aa0-0193baef4244"><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Custom and Standard Turn Around Time/KPI calculation based on workflow transition</span></span></span></li>
<li><span id="docs-internal-guid-d443328a-7fff-b0c1-0aa0-0193baef4244"><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Connecting multiple workflows based on triggers and business rules</span></span></span></li>
<li><span id="docs-internal-guid-d443328a-7fff-b0c1-0aa0-0193baef4244"><span style="white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">Calculate travel distance/time based on user triggers </span></span></span></li>
</ul>
</ul>
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<span style="font-family: "arial"; font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;"><br /></span></div>
<span style="font-family: "verdana" , sans-serif;">Beta support for</span></span><span style="font-family: "verdana" , sans-serif;"><span style="font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;"> IoT gateways </span><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">to capture real time machine data and integrating with business workflows. The support is in Beta and we will share more information in the coming days</span></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> Not but the least, we have moved to a brand new location in Banashankari, Bangalore. You can locate us on Google map <a href="https://goo.gl/maps/ehURqV4K1c7WAqch9">here</a>..do drop in to say hi !! </span></span></div>
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Prasadhttp://www.blogger.com/profile/10413194558730375263noreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-79739532357662471652019-07-10T14:59:00.000+05:302019-07-10T15:29:02.384+05:30Customer Success stories July 2019 : Transforming the Breakdown Warranty Service Management for a fortune 500 Energy Management leader <div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">A European HQed Fortune 500 energy management leader was looking at transforming their field service operation to improve operational effectiveness and customer satisfaction. The business was entirely driven by service partners and effective enablement and tracking of partner process was critical to the success of the business.</span></span></div>
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<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="font-family: "verdana" , sans-serif;"><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The business team of the organization decided to go with Vitamap’s Field Force Platform mEdge in place of a global system, due to its flexibility, support for deep automation, configurable analytics and intuitive Mobile App</span><span style="background-color: transparent; color: black; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.</span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Vitamap’s professional service team worked to map the business process, Analytics & KPI needs to the solution framework, designed and configured the</span><span style="background-color: transparent; color: black; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span></span></div>
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<li><span style="font-family: verdana, sans-serif; white-space: pre-wrap;">Breakdown & supply chain modules</span></li>
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<a href="https://lh6.googleusercontent.com/qfR-kLfZAWgdjztCbEw9eh4Uclw9-QUnBXqxDdzhyWsmUEfYyNCmHEDPdJbWvEWDxfTTlJ4Tiffm4TAuTg_Lm-UK_k5qcpCFiOf1WL9E_R8XcmKnE7UGLoucdeP869Vpb66yx9Fr" imageanchor="1" style="clear: right; display: inline !important; float: right; margin-bottom: 1em; margin-left: 1em; white-space: pre;"><span style="background-color: #999999;"><span style="font-family: "verdana" , sans-serif;"><img border="0" height="196" src="https://lh6.googleusercontent.com/qfR-kLfZAWgdjztCbEw9eh4Uclw9-QUnBXqxDdzhyWsmUEfYyNCmHEDPdJbWvEWDxfTTlJ4Tiffm4TAuTg_Lm-UK_k5qcpCFiOf1WL9E_R8XcmKnE7UGLoucdeP869Vpb66yx9Fr" style="border: none;" width="400" /></span></span></a><br />
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<li><span style="font-family: verdana, sans-serif; white-space: pre-wrap;">Workforce management modules like Attendance, Travel tracker & lodging trackers, Messaging</span></li>
<li><span style="font-family: "verdana" , sans-serif; vertical-align: baseline; white-space: pre-wrap;">The </span><span style="font-family: "verdana" , sans-serif; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">cloudtrac bot micro service framework</span><span style="font-family: "verdana" , sans-serif; vertical-align: baseline; white-space: pre-wrap;"> was used to configure, </span></li>
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<li><span style="font-family: "verdana" , sans-serif; white-space: pre-wrap;">Workflow automation like intelligent ticket assignment, </span></li>
<li><span style="font-family: "verdana" , sans-serif; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">automated mapping and notification on part shipment</span><span style="font-family: "verdana" , sans-serif; vertical-align: baseline; white-space: pre-wrap;">, delivery to ensure coordination</span></li>
<li><span style="font-family: "verdana" , sans-serif; white-space: pre-wrap;">Various Turn Around Time calculations based on 24hrs, Business day, holidays, custom TATs based on workflow interruptions were configured and calculated in real time -> Thus providing KPIs at every stage and for every stake holder involved in the system like call center, scm, partner, partner engineer, project management etc</span></li>
</ul>
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<li><span style="font-family: "verdana" , sans-serif; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Custom role specific Dashboards ensured each role was provided with an actionable data widgets</span><span style="font-family: "verdana" , sans-serif; vertical-align: baseline; white-space: pre-wrap;"> which aggregated the various business data and provided an interface for the users to act accordingly. This ensured that users need not navigate information clutter and act on where their support is critical. This ensured a higher level of productivity and consistent meeting of TAT</span></li>
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<li><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: "verdana" , sans-serif;">The Service partner’s Field engineers were earlier managed using the phone and thus affected closure TATs, lack of accurate information and high leakage of costs on travel and lodging</span></span></li>
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<li><span style="font-family: "verdana" , sans-serif; vertical-align: baseline; white-space: pre-wrap;">All the field service engineers were </span><span style="font-family: "verdana" , sans-serif; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">enabled with mEdge smart assistant mobile app</span><span style="font-family: "verdana" , sans-serif; vertical-align: baseline; white-space: pre-wrap;"> for receiving breakdown tickets with accurate customer/problem information. The critical tasks are notified in phone even when in silent mode</span></li>
<li><span style="font-family: "verdana" , sans-serif; white-space: pre-wrap;">Ability to update ticket data in real time with powerful offline support</span></li>
<li><span style="font-family: "verdana" , sans-serif; white-space: pre-wrap;">Requesting for parts and tracking their delivery in the App</span></li>
<li><span style="font-family: "verdana" , sans-serif; white-space: pre-wrap;">Travel and Lodging activities are logged with associated bills in real time for hassle free reimbursements</span></li>
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<li><span style="font-family: "verdana" , sans-serif; vertical-align: baseline; white-space: pre-wrap;">Other key transformation </span><span style="font-family: "verdana" , sans-serif; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">was digitizing the Field Service Report </span><span style="font-family: "verdana" , sans-serif; vertical-align: baseline; white-space: pre-wrap;">when field engineers visit the customer site. All the paper based service reports were converted into PDF based digital reports and delivered to customer’s inboxes on field visit completions (Pending/Closure etc). </span></li>
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<span style="font-family: "verdana" , sans-serif;"><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The solution was designed, configured and gone live with in a </span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">matter of weeks </span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">enabling quick and effective RoI for the business team concerned, simplifying coordination, improving field team productivity, unparalleled KPI visibility on the operation and delivering great customer satisfaction.</span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Write to </span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><b>befieldsmart@vitamap.com</b></span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> to know more and learn how we can be a partner in your digital transformation initiatives</span></span></div>
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Prasadhttp://www.blogger.com/profile/10413194558730375263noreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-34290502517340929342018-09-04T18:06:00.000+05:302019-03-28T16:46:14.488+05:30Success Story : How a Telecom Technology provider is saving thousands of man hours with Vitamap's Field Force Automation for a large installation project<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: inherit;"><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Any telecom project roll-out across a distributed geography in a tight timeline throws up innumerable project management </span><span style="font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">challenges</span><span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">. </span></span></div>
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<span style="font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: inherit;">>>The delays/slippages mostly happen less due to planning but due to execution tracking, data collection and delay in submission of work completion reports. T</span></span></div>
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<span style="font-family: inherit; white-space: pre-wrap;">>>This leads to poor customer satisfaction, penalty for project delay and invariably payment collection delays due to lack of reports/data causing working capital issues.</span><br />
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<span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: inherit;">A leading Telecom Technology provider for a large telecom ISP won a project to deploy wireless equipment across 8k+ sites across country. Their earlier experiences in project coordination let them to review their approach to implementation and how they can improve productivity across the board.</span></span></div>
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<a href="https://lh6.googleusercontent.com/q9JDcHEq65BTTdgYGzk22JeMs-KnQ9RC2K8QKpdYKEcL1IWG36oisj4JkyjvHbJzKvoxXvuHCw48ZOEHHAQubg7blbgdi7BoMUvKj_ImJnrBOwUoeJm0r7mWC25GecnXKtO81KUg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><span style="font-family: inherit;"><img border="0" height="320" src="https://lh6.googleusercontent.com/q9JDcHEq65BTTdgYGzk22JeMs-KnQ9RC2K8QKpdYKEcL1IWG36oisj4JkyjvHbJzKvoxXvuHCw48ZOEHHAQubg7blbgdi7BoMUvKj_ImJnrBOwUoeJm0r7mWC25GecnXKtO81KUg" style="border: 1pt solid rgb(0, 0, 0); transform: rotate(0rad);" width="246" /></span></a></div>
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<span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: inherit;">They turned to Vitamap to help them automate their whole field activities of Site Survey, Installation & commissioning and Acceptance test management. The activity had to be completed with hundreds of partner technicians across the country completing tasks in parallel.</span></span></div>
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<span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: inherit;">Using our cutting edge Field Force Automation platform mEdge, we were able to rapidly configure the entire workflows, data capture requirements and automatically generating digital pdf reports according to their customer compliance. Team ensured that concept to go live was with in a matter of couple of weeks.</span></span></div>
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<a href="https://lh6.googleusercontent.com/q9JDcHEq65BTTdgYGzk22JeMs-KnQ9RC2K8QKpdYKEcL1IWG36oisj4JkyjvHbJzKvoxXvuHCw48ZOEHHAQubg7blbgdi7BoMUvKj_ImJnrBOwUoeJm0r7mWC25GecnXKtO81KUg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><span style="font-family: inherit;"></span></a></div>
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<span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: inherit;">The workflow automation involved capturing the whole process of Site Survey with guided data capture mostly location tagged photographs and key data points through simple menus. </span></span></div>
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<a href="https://lh3.googleusercontent.com/69lqv-1Ny5FN_NyZYT4xjkXxB_H3pOJT-n4wghoeG9sTRq8l1nbCNcAfaiTE_1Ru2DNl-R290gFH1KgQgb0rYvFOFlvbC0m4tgvVGnbjI4z1rggRZnI5GMWf8jbn4lxKvJV4-81W" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><span style="font-family: inherit;"><img border="0" height="311" src="https://lh3.googleusercontent.com/69lqv-1Ny5FN_NyZYT4xjkXxB_H3pOJT-n4wghoeG9sTRq8l1nbCNcAfaiTE_1Ru2DNl-R290gFH1KgQgb0rYvFOFlvbC0m4tgvVGnbjI4z1rggRZnI5GMWf8jbn4lxKvJV4-81W" style="border: 1pt solid rgb(0, 0, 0); transform: rotate(0rad);" width="183" /></span></a><span style="font-family: inherit;"><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Installation & commissioning automation ensured accurate capture of install base information including model, serial number of the multiple routers/switches/power devices, length of cables & accessories used. This ensured</span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> install base of every site was created </span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">as the installation progressed ensuring a seamless migration to O&M operations in the future.</span></span></div>
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<span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: inherit;">The acceptance testing workflow involved checking the connectivity and signal strengths which again were automated with mEdge mobile app extended with abilities to test wifi signals, connectivity and upload/download bandwidth.</span></span></div>
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<span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: inherit;">The whole process in earlier projects involved coordination over phone/email, manual data capture (back of a paper), images in phone, continuous follow up and hand created completion reports using word/other utilities. This process was error prone with inaccurate data, coordination delay and the biggest overhead of manual reports. </span></span></div>
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<span style="font-family: inherit;"><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">With our platforms Report designer, a well drafted pdf template was created which mapped data collected to the visual images and in line with the telecom ISPs manual completion report. This automation saved a minimum of 2-3 hours of work per report in Data collection,Preparation</span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span class="Apple-tab-span" style="white-space: pre;"> </span></span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Validation & coordination/Rework and sharing/Submission to customers. </span></span></div>
<a href="https://lh4.googleusercontent.com/z_DQEfeyoRM50mu9USWmgbD0ST8p-IpE18O7Kq6sD3xQ644rWmShV6qy_snk3duETsl_agxqFZ0oO_RE5W9xVLyukWw6S0ms8m-VndBEJGf1nS-t_43u5r_Cria32VuVwZpUb4Im" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><span style="font-family: inherit;"></span></a><span style="font-family: inherit;"><b style="font-weight: normal;"><span style="font-family: "verdana" , sans-serif;"><br /></span></b>
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<a href="https://lh4.googleusercontent.com/z_DQEfeyoRM50mu9USWmgbD0ST8p-IpE18O7Kq6sD3xQ644rWmShV6qy_snk3duETsl_agxqFZ0oO_RE5W9xVLyukWw6S0ms8m-VndBEJGf1nS-t_43u5r_Cria32VuVwZpUb4Im" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><span style="font-family: inherit;"><img border="0" height="185" src="https://lh4.googleusercontent.com/z_DQEfeyoRM50mu9USWmgbD0ST8p-IpE18O7Kq6sD3xQ644rWmShV6qy_snk3duETsl_agxqFZ0oO_RE5W9xVLyukWw6S0ms8m-VndBEJGf1nS-t_43u5r_Cria32VuVwZpUb4Im" style="border: none; transform: rotate(0rad);" width="181" /></span></a><span style="font-family: inherit;"><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Whole project is expected to save upwards of </span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">tens of thousand hours</span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> of manual work through our cutting edge Field Force automation solution in addition to the benefit of </span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">ontime completion, reduced penalty overhead,</span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> accurate data for partner payment and </span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">improved customer satisfaction. </span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Automated business context alerts ensured timely intervention by project team at HO to prevent slippages and provide support to field teams.</span></span></div>
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<span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: inherit;">With the success of this initiative the Telecom Equipment provider is keen to expand usage of the solution across their various projects in the country.</span></span></div>
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<span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: inherit;">If you are facing challenges in your large scale installation project or an independent service provider for telecom companies write to us now at sales@vitamap.com and <b>#befieldsmart</b></span></span></div>
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Prasadhttp://www.blogger.com/profile/10413194558730375263noreply@blogger.com5tag:blogger.com,1999:blog-6015578720667273075.post-54578772510424909232018-09-04T15:59:00.000+05:302018-09-05T16:42:12.273+05:30What's New : Sep 2018 new mEdge release, security & performance updates, multiple FSR support and many more<div dir="ltr" style="text-align: left;" trbidi="on">
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<span id="docs-internal-guid-2ff86dd3-7fff-9a8f-d2c5-a29b6eb3df8a"></span></div>
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<span style="background-color: transparent; color: black; font-family: "arial" , "helvetica" , sans-serif; font-size: x-small; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;">It's been a busy past few months for us as we made some rapid progress in adding new customers, solution for solar/renewals segment segment & new product/infrastructure updates.</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial" , "helvetica" , sans-serif; font-size: x-small; font-style: normal; font-variant: normal; font-weight: 400; vertical-align: baseline; white-space: pre-wrap;"><u>mEdge updates:</u></span></div>
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<span style="background-color: transparent; color: black; font-family: "arial" , "helvetica" , sans-serif; font-size: x-small; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;"><br /></span></div>
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<span style="background-color: transparent; color: black; font-family: "arial" , "helvetica" , sans-serif; font-size: x-small; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;">version 3.4.0 released, provides key performance & security improvements, bug fixes and new features. </span></div>
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<ul style="margin-bottom: 0pt; margin-top: 0pt; text-align: left;"><a href="https://bitbucket.org/repo/o9zqgG/images/3900124281-device-2018-07-14-184519.png" imageanchor="1" style="clear: right; display: inline; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="165" src="https://bitbucket.org/repo/o9zqgG/images/3900124281-device-2018-07-14-184519.png" width="200" /></a>
<li>An improved token based authentication ensuring between mEdge and CT ensuring still further security for your users/data</li>
<li style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">New version ships with https only mode by default <div style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
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</li>
<li style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Improved location performance for newer Android versions</li>
<li style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Support to download custom pdf reports in mEdge</li>
<li style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">New data collection form widgets of checkbox/switch and multi select interfaces</li>
<li style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Experimental widgets to Test wifi strengths, connectivity test and bandwidth test automation </li>
<li style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Improved querying options for data stored locally in mEdge for usage in Forms</li>
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</span><u>Cloudtrac updates:</u><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: x-small; white-space: pre;">We have worked hard to improve security, mobile usage experience and a host of feature improvements.</span><br />
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<ul style="margin-bottom: 0pt; margin-top: 0pt; text-align: left;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEie9yaC9y7z3amI4p0-M8mXzbx9C9JorzMIGEooVv_Q5RNW7GueyR4Ghg1wB4HHYqCPuhs9Cko8fs83g73a5pkZ-s4qDFrP7xP0_aVMtIAFj0g73WgXaM7YdaI2Jh693BncslIz3aSjq02X/s1600/ct-phone-snap.png" imageanchor="1" style="clear: right; display: inline !important; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="478" data-original-width="262" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEie9yaC9y7z3amI4p0-M8mXzbx9C9JorzMIGEooVv_Q5RNW7GueyR4Ghg1wB4HHYqCPuhs9Cko8fs83g73a5pkZ-s4qDFrP7xP0_aVMtIAFj0g73WgXaM7YdaI2Jh693BncslIz3aSjq02X/s320/ct-phone-snap.png" width="174" /></a>
<li>Faster loading of the app with better dashboard & widgets experience in both mobile and desktop browsers</li>
<li>Pivot support when accessed from mobile browsers</li>
<li>Improved Message Inbox experience with support for targeted to individual or multiple mEdge users</li>
<li>Configurable Ticket/Job Id generation to ensure they can be user friendly and mapped to their data -> Eg now your ticket ids can consist as combination of Site IDs, PM periods, Equipment Types etc</li>
<li>Business validation during Ticket/Job creationCreate rules to ensure duplicate jobs are not created based on time line, job params (like site/location data/IP address/status etc)</li>
<li>Token based authentication for mEdge users with configurable refresh interval</li>
<li>Support for re-open of a ticket/job from Cloudtrac users with configurable timeline</li>
<li>Support for multiple custom FSR/ PDF reports based on workflow status </li>
<li>Now you can generate FSRs for each of your field visits</li>
<li>Support for recognizing and excluding spurious location data from reports/maps. Its common for mobile phones to provide spurious locations due to errors from the service provider like google. This affects operation metrix calculations and workforce utilization information. Our algorithms now detect for such spurious issues, do retries to get better location and flag then. </li>
</ul>
<ul style="text-align: left;">
<li>Now you can configure to exclude these locations in maps and reports.</li>
<li>Improved creation creation interface in Cloudtrac with support for master select at the top</li>
<li>Eg if you intend to create a ticket for a site/customer, configure them to be on top and system reads rest of the data from master to view and create</li>
<li>Improved alignment of data in the creation form with support for dropdown options</li>
<li>Strong password enforcement, password change schedule and Password reset support for admin users and </li>
<li>Support for configuring multi select, switch, javascript & wifi test widgets from configuration interface</li>
<li>Improved pdf report designer interface</li>
<li>Improved data sources for reports and widgets </li>
<li><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: x-small; vertical-align: baseline; white-space: pre;">Workflow support for Project Management & Solar/Renewable Energy Sectors </span><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: x-small; white-space: pre;">(more about this in the coming days !)</span></li>
<li><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: x-small; vertical-align: baseline; white-space: pre;">A brand new automation/bot platform extension to provide custom business validations, notifications, in app dash suggestions and scheduled events </span><span style="white-space: pre;">(more about this in the coming days !)</span></li>
</ul>
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: x-small; vertical-align: baseline;"></span><br />
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<span style="font-family: "arial";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: x-small; white-space: pre-wrap;">Reach-out to your account manager today to know more and how you can make best use of the new improvements.</span></span></div>
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Prasadhttp://www.blogger.com/profile/10413194558730375263noreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-23539315122191695902018-04-13T13:15:00.000+05:302018-04-23T14:27:20.444+05:30What's New in April 2018 - Subtask Management, Bulk Messaging with Attachments & a new mEdge Upgrade<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: Arial, Helvetica, sans-serif;">Its been a busy few months with lots of new features and an mEdge release. As we strive continue to help our customers get best out of product as well as enable newer possibilities to through our platform. Read below for some of the key updates. If you want to know more details reach out to your account manager.</span><br />
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<b>Launch of </b><b><span style="color: blue;">My Inbox's </span>rich version : </b></div>
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<a href="https://4.bp.blogspot.com/-p0Thm2Vrhe4/WtBwIowU3mI/AAAAAAAABoM/19d27Rg5IuIJxDCGpXoE37WSJFSrraAKwCLcBGAs/s1600/Message%2BInbox.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="200" data-original-width="30" height="100" src="https://4.bp.blogspot.com/-p0Thm2Vrhe4/WtBwIowU3mI/AAAAAAAABoM/19d27Rg5IuIJxDCGpXoE37WSJFSrraAKwCLcBGAs/s200/Message%2BInbox.png" width="150" /></a><br />
<ul>
<li>Helping Field Executive to keep informed about Latest updates and best practices of Field Activities.</li>
<li>Organisations, domains and respective domains information is in hand of Field Executive.</li>
<li>Field work catalogs, Sales and Service SOPs and Schematics are get pushed in Field Executive Inbox.</li>
<li>The required documents, Files and Photos will be stored and available in My Inbox</li>
</ul>
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<b><br /></b></div>
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<b><br /></b>
<b>Quick <span style="color: blue;">Tasks Creation and Allocation</span> from Coordinator : </b><br />
<a href="https://1.bp.blogspot.com/-SN3aOoqVvuc/WtB2Q62gqnI/AAAAAAAABok/BHDQt2ltIDI28iNOLuhLl6_JRhMzlae8QCLcBGAs/s1600/ticket%2Bcreate%2Band%2Ballocate.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="200" data-original-width="30" height="100" src="https://1.bp.blogspot.com/-SN3aOoqVvuc/WtB2Q62gqnI/AAAAAAAABok/BHDQt2ltIDI28iNOLuhLl6_JRhMzlae8QCLcBGAs/s200/ticket%2Bcreate%2Band%2Ballocate.png" style="cursor: move;" width="150" /></a></div>
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<ul style="text-align: left;">
<li>Cloudtrac system enabled Interface for coordinator to quickly create Sales, Service and Delivery Tasks.</li>
<li>Task assignment can be made global irrespective of restriction on Executive to region.</li>
<li>Self Tasks created by mEdge also easily can be Re-planned and Re-assigned to right executive.</li>
<li>Easy recreation of removed or rejected Tasks and right resource identification and allocation is made better.</li>
</ul>
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<a href="https://4.bp.blogspot.com/-ABOwXX3rE3o/WtB8Es6ns8I/AAAAAAAABo8/4T21J_rlFlcJyv9klmbzsFZVrWpts8irwCLcBGAs/s1600/Blog-slides.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="200" data-original-width="30" height="100" src="https://4.bp.blogspot.com/-ABOwXX3rE3o/WtB8Es6ns8I/AAAAAAAABo8/4T21J_rlFlcJyv9klmbzsFZVrWpts8irwCLcBGAs/s200/Blog-slides.png" width="150" /></a><b><br /></b>
<b>Universal <span style="color: blue;">Search </span>and <span style="color: blue;">Communication </span>:</b></div>
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<div>
<ul style="text-align: left;">
<li>Any Activity performed by the executive is universally and quickly searchable in Cloudtrac.</li>
<li>Broadcaster of Cloudtrac help the Data Scientist to analyse the activity and inform whole Field Work force or Region-wise workforce or Individual executive in one click.</li>
<li>On important and specific update from field, auto alerting to right stakeholder via SMS and E-mails at right time.</li>
</ul>
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<b><br /></b>
<b>Easy management of </b><b>Coordinator Activity</b><b> :</b><br />
<a href="https://4.bp.blogspot.com/-X_tRe-Yt24o/WtCClZGUyMI/AAAAAAAABpU/wCrReBl20JUCjiDPvejeBtlnGtiLmlCWwCLcBGAs/s1600/Blog-slides%2B%25281%2529.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="200" data-original-width="40" height="100" src="https://4.bp.blogspot.com/-X_tRe-Yt24o/WtCClZGUyMI/AAAAAAAABpU/wCrReBl20JUCjiDPvejeBtlnGtiLmlCWwCLcBGAs/s200/Blog-slides%2B%25281%2529.png" style="cursor: move;" width="150" /></a></div>
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<div>
<ul style="text-align: left;">
<li>Cloudtrac system enabled Admin user with quick management of other User with easy Password reset mechanism.</li>
<li>The cloudtrac user history report helps to monitor and track the cloudtrac user activity across the organisation.</li>
</ul>
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<a href="https://3.bp.blogspot.com/-jE3W2yd4Y9A/WtCFoitie4I/AAAAAAAABpo/q_FFU5W6o4g87BCqiPrxESMd5rqAy9oHACLcBGAs/s1600/Blog-slides%2B%25282%2529.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="200" data-original-width="40" height="200" src="https://3.bp.blogspot.com/-jE3W2yd4Y9A/WtCFoitie4I/AAAAAAAABpo/q_FFU5W6o4g87BCqiPrxESMd5rqAy9oHACLcBGAs/s200/Blog-slides%2B%25282%2529.png" width="150" /></a><b>Distribution of work using <span style="color: blue;">Sub Tasks</span> : </b></div>
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<div>
<ul style="text-align: left;">
<li>When a Parent Task is big, it can be divided into Sub Tasks and Sub Tasks can be allocated to different field executives.</li>
<li>Sub tasks function like independent tasks with all the same fields as a parent task, but are embedded within a parent task.</li>
<li>Parent Task and Sub Task holder will get notified each other of respective Tasks updates.</li>
<li>This improves customer satisfaction, faster completion of work and management of work and field workforce.</li>
</ul>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-67800256079594304332018-04-06T19:02:00.001+05:302018-04-23T14:31:35.674+05:30March 2018 Success Story - Transforming CNC Machine Service<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="https://lh4.googleusercontent.com/Gyko9T1Z8fSlHcU7TWBYFtj-mYyINLOqB6wrBM-lHzTUMAzW1NyjT_X-kjytI6Ke_KOF-jAMQeArZxVbKfHOnZkwmFQi_Fn8yKjhzG2ItewtffPvqNIGWx-44eEMaFh_77kbL7OE" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em; text-align: justify;"><span style="font-family: "georgia" , "times new roman" , serif;"></span></a><span style="font-family: "georgia" , "times new roman" , serif; vertical-align: baseline; white-space: pre-wrap;"></span><br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiGvQwvkSAzAX497DRMRrZphEWtD63KQMEe_0N3eOtcOaxRnaC-FD26BoIw5FEtT620guxshYwOZE1fWwaeXj0RqlPXSsy0IS32zEUMlBOIGoZ__uVyaMhk9cBracg_pn4cmpd0QoPUkvxK/s1600/Vitamap-CNC-machine-service.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="Mobile Workforce management for CNC Machine providers" border="0" data-original-height="540" data-original-width="960" height="225" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiGvQwvkSAzAX497DRMRrZphEWtD63KQMEe_0N3eOtcOaxRnaC-FD26BoIw5FEtT620guxshYwOZE1fWwaeXj0RqlPXSsy0IS32zEUMlBOIGoZ__uVyaMhk9cBracg_pn4cmpd0QoPUkvxK/s400/Vitamap-CNC-machine-service.png" title="Vitamap Transforming CNC Machine Service " width="400" /></a><span style="font-family: "georgia" , "times new roman" , serif; vertical-align: baseline; white-space: pre-wrap;"><br /></span>
<span style="font-family: "georgia" , "times new roman" , serif; white-space: pre-wrap;">CNC Machining is a process used in the manufacturing sector that involves the use of computers to control machine tools. CNC Machines are Large and expensive. A Bangalore headquartered </span><i style="font-family: georgia, "times new roman", serif; white-space: pre-wrap;"><b>ISO 9001:2015</b> certified</i><span style="font-family: "georgia" , "times new roman" , serif; white-space: pre-wrap;"> CNC Sales and Service provider was running all his operations manually. </span><br />
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<span style="font-family: "georgia" , "times new roman" , serif; white-space: pre-wrap;"> </span></div>
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<a href="https://lh4.googleusercontent.com/Gyko9T1Z8fSlHcU7TWBYFtj-mYyINLOqB6wrBM-lHzTUMAzW1NyjT_X-kjytI6Ke_KOF-jAMQeArZxVbKfHOnZkwmFQi_Fn8yKjhzG2ItewtffPvqNIGWx-44eEMaFh_77kbL7OE" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="Vitamap Cloudtrac mEdge CNC Field Service System" border="0" height="205" src="https://lh4.googleusercontent.com/Gyko9T1Z8fSlHcU7TWBYFtj-mYyINLOqB6wrBM-lHzTUMAzW1NyjT_X-kjytI6Ke_KOF-jAMQeArZxVbKfHOnZkwmFQi_Fn8yKjhzG2ItewtffPvqNIGWx-44eEMaFh_77kbL7OE" style="border: none; transform: rotate(0rad);" title="Vitamap Cloudtrac mEdge CNC Field Service System" width="380" /></a></div>
<span style="font-family: "georgia" , "times new roman" , serif; white-space: pre-wrap;"> There was lot pain with all the manual spreadsheet, sales and service reports and manually managing different skilled resource allocation at right time and right place.This leads to loss of business opportunities and revenue leakage because of inaccurate billing.</span></div>
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<span style="font-family: "georgia" , "times new roman" , serif;"><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;">In their search for transformation,<span style="font-size: x-small;"> </span></span><span style="background-color: transparent; color: black; font-style: italic; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre;">mEdge Field Smart Assistant Platform</span><span style="background-color: white; color: #333333; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;"> </span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;">was the right choice of tool </span><span style="color: black; vertical-align: baseline; white-space: pre;">to automate <i>Field Service Operations</i></span></span></div>
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<span style="font-family: "georgia" , "times new roman" , serif;"><span style="color: black; vertical-align: baseline; white-space: pre;">and <i>Mobile workforce management.</i> </span></span><span style="font-family: "georgia" , "times new roman" , serif; white-space: pre;">Vitamap successfully collaborated with the customer in</span><br />
<span style="font-family: "georgia" , "times new roman" , serif; white-space: pre;"><br /></span></div>
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<ul style="text-align: left;"><a href="https://lh6.googleusercontent.com/UkD9VeijYbrIjqF_0WwDAWK6mtFhKJBf7e54ylvLzQ7a-2CNcvnStu4Jwm27PUm8iX2xsIWtc4rwEOJtlqUKSxR5tTRjKLxdY_SgoxqiE3whLVuatwJHeQHiEA7qd4cFrzAIJJkV" imageanchor="1" style="clear: right; display: inline !important; float: right; margin-bottom: 1em; margin-left: 1em; text-align: center;"><img alt="Service Request Task Ticket allocation to Field Executive by Customer Support" border="0" height="132" src="https://lh6.googleusercontent.com/UkD9VeijYbrIjqF_0WwDAWK6mtFhKJBf7e54ylvLzQ7a-2CNcvnStu4Jwm27PUm8iX2xsIWtc4rwEOJtlqUKSxR5tTRjKLxdY_SgoxqiE3whLVuatwJHeQHiEA7qd4cFrzAIJJkV" style="border: none; transform: rotate(0rad);" title="Service Request Task Ticket allocation to Field Executive by Customer Support" width="200" /></a>
<li><span style="font-family: "georgia" , "times new roman" , serif;">Enhancing Customer satisfaction</span></li>
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<li><span style="font-family: "georgia" , "times new roman" , serif;">Quicker response and resolution of Service Request</span></li>
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</ul>
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</ul>
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<li><span style="font-family: "georgia" , "times new roman" , serif;">Management and Tracking of Sales and Service reports</span></li>
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</ul>
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</ul>
</ul>
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<ul style="text-align: left;">
<li><span style="font-family: "georgia" , "times new roman" , serif;">Payment follow-ups and closure</span></li>
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</ul>
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</ul>
</ul>
</ul>
</ul>
</ul>
<ul style="text-align: left;">
<li><span style="font-family: "georgia" , "times new roman" , serif;">Field Executive Availability and Claims management</span></li>
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</ul>
</ul>
</ul>
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</ul>
</ul>
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<h3 style="text-align: left;">
<span style="color: #434343; font-family: "georgia" , "times new roman" , serif; font-size: small; vertical-align: baseline; white-space: pre;">Service Process Transformation :</span></h3>
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<span style="font-family: "georgia" , "times new roman" , serif; white-space: pre;"> Vitamap’s customer success team worked with customer’s operation and designed/deployed industry best practices. </span><span style="color: black; font-family: "georgia" , "times new roman" , serif; font-weight: 700; vertical-align: baseline; white-space: pre;">Customer Support</span><span style="color: black; font-family: "georgia" , "times new roman" , serif; vertical-align: baseline; white-space: pre;"> logs </span><br />
<span style="color: black; font-family: "georgia" , "times new roman" , serif; vertical-align: baseline; white-space: pre;">Service Request ticket from <i><b>Quick Ticket Creator</b></i> of cloutrac and assign it to right Field Executive based on the </span><span style="color: black; font-family: "georgia" , "times new roman" , serif; font-style: italic; vertical-align: baseline; white-space: pre;">Issue type, Availability </span><br />
<span style="color: black; font-family: "georgia" , "times new roman" , serif; font-style: italic; vertical-align: baseline; white-space: pre;">and Location</span><span style="color: black; font-family: "georgia" , "times new roman" , serif; vertical-align: baseline; white-space: pre;">.Based on Senior executive understanding and customer site visit observation, he may resolve issue or may requests for more Junior or </span><br />
<span style="color: black; font-family: "georgia" , "times new roman" , serif; vertical-align: baseline; white-space: pre;">expert executive for the servicing.Customer Support executive will allocate the </span><span style="color: black; font-family: "georgia" , "times new roman" , serif; font-style: italic; font-weight: 700; vertical-align: baseline; white-space: pre;">Subtask or Sub Service Request </span><span style="color: black; font-family: "georgia" , "times new roman" , serif; vertical-align: baseline; white-space: pre;">to junior or expert executives </span><br />
<span style="color: black; font-family: "georgia" , "times new roman" , serif; vertical-align: baseline; white-space: pre;">based on their Availability and Location as shown in </span><span style="color: black; font-family: "georgia" , "times new roman" , serif; font-style: italic; font-weight: 700; vertical-align: baseline; white-space: pre;">Task Assignment Interface</span><span style="color: black; font-family: "georgia" , "times new roman" , serif; vertical-align: baseline; white-space: pre;"> of Cloudtrac.</span></div>
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<a href="https://lh3.googleusercontent.com/GszJVEnlE-r3lsiRE2x5U_-J7e5-PcnhSxPraaWBfAh5U1bWctplGVBDO-4o4KvoiZANoh2dDFB0rEU6V_ciKl1KdZ0QpnQ72svx6aByw1OZALzkjdtyALfOXZeUDXaInqfNG9qF" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img alt="CNC Machine Parts Replace analysis in Field Service" border="0" height="283" src="https://lh3.googleusercontent.com/GszJVEnlE-r3lsiRE2x5U_-J7e5-PcnhSxPraaWBfAh5U1bWctplGVBDO-4o4KvoiZANoh2dDFB0rEU6V_ciKl1KdZ0QpnQ72svx6aByw1OZALzkjdtyALfOXZeUDXaInqfNG9qF" style="border: none; transform: rotate(0rad);" title="CNC Machine Parts Replace analysis in Field Service" width="400" /></a></div>
<span style="font-family: "georgia" , "times new roman" , serif;"><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;">Field executives also have self </span><span style="background-color: transparent; color: black; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre;"><i>Service request</i></span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre;"> </span><span style="background-color: transparent; color: black; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;">creation from mEdge, which also help to better connect with Customer and improve the SLA and TATs.</span></span><br />
<span style="font-family: "georgia" , "times new roman" , serif;"><span style="color: black; vertical-align: baseline; white-space: pre;">mEdge updates like “</span><span style="color: black; font-style: italic; vertical-align: baseline; white-space: pre;">Need more executives”</span><span style="color: black; vertical-align: baseline; white-space: pre;">, “</span><span style="color: black; font-style: italic; vertical-align: baseline; white-space: pre;">Need Part” </span><span style="color: black; vertical-align: baseline; white-space: pre;">will trigger <b><i>Automated mails</i></b> to respective Customer support team, Warehouse team for faster</span></span><br />
<span style="font-family: "georgia" , "times new roman" , serif;"><span style="color: black; vertical-align: baseline; white-space: pre;">response.</span></span><span style="color: black; font-family: "georgia" , "times new roman" , serif; text-align: left; vertical-align: baseline; white-space: pre;">Important and special request like, </span><span style="color: black; font-family: "georgia" , "times new roman" , serif; font-style: italic; text-align: left; vertical-align: baseline; white-space: pre;">Material Delivery and Material Procurement</span><span style="color: black; font-family: "georgia" , "times new roman" , serif; text-align: left; vertical-align: baseline; white-space: pre;"> will be tracked and managed in </span><span style="color: black; font-family: "georgia" , "times new roman" , serif; font-style: italic; text-align: left; vertical-align: baseline; white-space: pre;">Cloudtrac mEdge </span><br />
<span style="color: black; font-family: "georgia" , "times new roman" , serif; font-style: italic; text-align: left; vertical-align: baseline; white-space: pre;">Field Smart Assistant Platform</span><span style="color: black; font-family: "georgia" , "times new roman" , serif; text-align: left; vertical-align: baseline; white-space: pre;">. </span></div>
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<a href="https://lh5.googleusercontent.com/UfpSRziqUx3rkxFJlhxamq7V9EhltVgDIB-hzuM1Y95ImbrhGflq4vtOn4lMCrnFO4iGceSdgqDTfJPsAtR7RwYCo4eL_aJkYF0gXfJ0tDcfFKDbKaP-CoWDPA5TxEa1szJJ2Ema" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-left: 1em; text-align: justify;"><span style="font-family: "georgia" , "times new roman" , serif;"></span></a></div>
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<span style="font-family: "georgia" , "times new roman" , serif; white-space: pre;"> Prior to adopting mEdge, sales operation was manual leading to opportunity loss and revenue leakage.</span><span style="font-family: "georgia" , "times new roman" , serif; white-space: pre;">Post adoption, sales Team is operates by </span><br />
<span style="font-family: "georgia" , "times new roman" , serif; white-space: pre;"><i><b>Self Task Creation</b></i> ability of mEdge and Centrally by <i><b>Bulk/Quick Task Creation</b></i> from Coudtrac. Sales Team meets the new prospects, understand the </span><br />
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<span style="font-family: "georgia" , "times new roman" , serif; text-align: left; white-space: pre;">Service executive based on the location.</span></div>
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<a href="https://lh5.googleusercontent.com/UfpSRziqUx3rkxFJlhxamq7V9EhltVgDIB-hzuM1Y95ImbrhGflq4vtOn4lMCrnFO4iGceSdgqDTfJPsAtR7RwYCo4eL_aJkYF0gXfJ0tDcfFKDbKaP-CoWDPA5TxEa1szJJ2Ema" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="Broadcast multicast uni-cast to workforce " border="0" height="320" src="https://lh5.googleusercontent.com/UfpSRziqUx3rkxFJlhxamq7V9EhltVgDIB-hzuM1Y95ImbrhGflq4vtOn4lMCrnFO4iGceSdgqDTfJPsAtR7RwYCo4eL_aJkYF0gXfJ0tDcfFKDbKaP-CoWDPA5TxEa1szJJ2Ema" style="border: none; transform: rotate(0rad);" title="CNC Machine Service Information communication to Field Executive" width="244" /></a></div>
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<span style="background-color: transparent; color: #434343; font-family: "georgia" , "times new roman" , serif; font-size: small; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;">Mobile Workforce Management :</span></h3>
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<span style="font-family: "georgia" , "times new roman" , serif;">On daily basis Field Executives will update <i>Travel claims and availability</i> of theirs from mEdge. This helps finance Team to do quick analysis of claims and helps faster processing. </span><br />
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<span style="font-family: "georgia" , "times new roman" , serif;"> This also helps <b><i>HR Team</i></b> to get updates on executive Time sheet. </span><span style="font-family: "georgia" , "times new roman" , serif;">In order to run the operations its critical for stakeholders to be in sync and share necessary info,be it task related, expenses, organization announcements.</span><br />
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<span style="font-family: "georgia" , "times new roman" , serif;"> It's also common for product catalogs, service SOPs, schematics to get updated.Coordinators use Message Broadcaster to send communications in Bulk or one to one along with document attached, ensuring friction-less knowledge sharing.</span><br />
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<span style="font-family: "georgia" , "times new roman" , serif;"> Overall the analysed information in the Central system Cloudtrac helped the Backed Team to better and faster allocation of resources at right time and right place has improved <b>MTBF </b>and <b>MTTR </b>along with Customer satisfaction. Also it improved Field Service, Sales and Workforce management with <b><i>Digitally signed activity reports</i></b>.</span><br />
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Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-6015578720667273075.post-20050893560360547842017-09-21T13:50:00.002+05:302017-09-22T11:29:43.100+05:30 mEdge might just visit you this billion day sales season - Customer Success story Sep 2017 <div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">It's the Big billion sales season again and expect consumers to shop big time on e-commerce portals. As Smartphones are are as always the leading products shipped by ecom companies they need to be ready with a service to back it up to ensure high level of customer satisfaction.</span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhCkeLwNRyr7sqYUZK7NI8UQ_5vZ0cp9OE6AQqzZIyh8IlCHXsIQkweRuaLFzZJYLmBxrS_cAncPb6jEKtuMava6v6mao9_68RjWiFrySXpxYUCHf3PRnFnJrhrBCdIaq_asK3J9ARh5Ajo/s1600/mEdge-at-Big-Billion.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="mEdge mobile workforce" border="0" data-original-height="540" data-original-width="960" height="225" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhCkeLwNRyr7sqYUZK7NI8UQ_5vZ0cp9OE6AQqzZIyh8IlCHXsIQkweRuaLFzZJYLmBxrS_cAncPb6jEKtuMava6v6mao9_68RjWiFrySXpxYUCHf3PRnFnJrhrBCdIaq_asK3J9ARh5Ajo/s400/mEdge-at-Big-Billion.png" title="mEdge at Big billion" width="400" /></a></div>
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">mEdge, the smart assistant for the field teams was just the right choice of tool for a service partner of a leading Ecommerce portal, to prepare for this rush.</span></div>
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<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">mEdge will assist the field service teams across the country to plan, respond and address the service needs of consumers when they purchase Smart Phones this big billion day(and beyond). With its intuitive interface, custom workflow configurations, field executives will be able to respond to customers and ensure fix first time, and hence happy customers.</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">When our customer approached to on-board their service team for e-commerce segment, our team led from front to design, configure and integrate with their CRM in a matter of weeks. With our drag and drop configuration and auto API configuration, the integration were seamless and ensured every bit of field workflow and data capture are addressed.</span></div>
<a href="https://lh6.googleusercontent.com/g9-DTJ8ryOM18L3Xrz2BOo3REaZMdruFZpl1MoNmxYWHJa9Am7lvj3QUTkDUhQip4tzZbvZFXWnH6YrqtTLHyWWs9mu8rbqEHuLUAV46fxBDL_xyk2c0MR6baXcRcpaky8sZJI8f" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="145" src="https://lh6.googleusercontent.com/g9-DTJ8ryOM18L3Xrz2BOo3REaZMdruFZpl1MoNmxYWHJa9Am7lvj3QUTkDUhQip4tzZbvZFXWnH6YrqtTLHyWWs9mu8rbqEHuLUAV46fxBDL_xyk2c0MR6baXcRcpaky8sZJI8f" style="border: none; transform: rotate(0rad);" width="218" /></a><b style="font-weight: normal;"><br /></b><br />
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">mEdge ensured that the field technician has access every bit of product information to ensure accurate solution. With our innovative inbuilt web search integration, technician is enabled to exactly look up with the ecommerce portal for the product details without once leaving the app.</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">With ability to track product tests at customer site and capturing damaged product info integrated to the workflow process system ensured full visibility to the e-commerce provider to provide a seamless replacement experience to their consumers.</span></div>
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Prasadhttp://www.blogger.com/profile/10413194558730375263noreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-46098536506947552982017-09-21T13:47:00.003+05:302017-09-21T14:06:51.596+05:30What's New in Sep 2017 new mEdge version, config audit log, reporting engine update & more..<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">It's been a hectic past few months and there have been a ton of improvements on our Mobile Assistant mEdge and also on our middleware Cloudtrac.</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">mEdge 3.1 has been rolled out to all users and comes with performance improvements under the hood and impressive new features. Supports the </span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><i>smartPlannr </i></span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">for route optimization and </span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><i>smartDash </i></span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">the intelligent/contextual alerting system. </span></div>
<a href="https://lh6.googleusercontent.com/QEbob-Of6hXcaDXAvb_3EzVOe9Gk8D0htkXhOXfCrwDx9kgXBZXpt8-lMyJIc-quodT4IPxBpA8c64oR587atsQOmT452hqNC2PboXzHOzzQ8ANCBdG_KCbHcYZYX76RHEcVi8EG" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="Mobile Workforce with Vitamap" border="0" height="201" src="https://lh6.googleusercontent.com/QEbob-Of6hXcaDXAvb_3EzVOe9Gk8D0htkXhOXfCrwDx9kgXBZXpt8-lMyJIc-quodT4IPxBpA8c64oR587atsQOmT452hqNC2PboXzHOzzQ8ANCBdG_KCbHcYZYX76RHEcVi8EG" style="border: 1pt solid rgb(0, 0, 0); transform: rotate(0rad);" title="Cloudtrac Configuration Audit" width="397" /></a><b style="font-weight: normal;"><br /></b><br />
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can read the full update release update </span><a href="http://blog.vitamap.com/2017/09/medge-31-update-available.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">here</span></a></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Some other notable updates include,</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Configurations and Publish History:</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">When managing self service configuration it's extremely handy to get visibility of the and status of configuration with users</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Cloudtrac now supports Configuration history and with the changes details</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Current draft and changes done</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Last published configuration and track configuration sync with mEdge in real time -> Admin can pivot and identify which user is behind configuration and trigger a configuration sync</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Dashboard improvements: Easy on eye colors, customization & table widgets</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The dashboard colors support default material theme and are relatable</span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">In addition the colors are customizable on widget basis to provide additional layer of customization</span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Dashboard now supports a bootstrap table widget to visualize tabular information</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Use them to visualize in attendance summary, location data, jobs coming etc</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">API interface got additional options of </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Upsert -> Update or Add in one command</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Edit -> Edit the existing Job info -> System intelligently detects change in assignment and acts on it</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Remove -> Option to remove a Job from the system</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Reports Update: Date filter & Custom reporting configuration </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Reporting system got an upgrade with an ability to bring in data from various transition and data collected options. This allows to create derive insights from the workflow behaviors easily</span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Merge pivoted data with your master to generate insights like like Field Sales visit summary by customer, date and map it with targets</span></div>
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<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are working hard and expect some interesting updates to come in the weeks ahead.</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Keep it locked and follow us on @mEdgeforField on twitter.</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">@_Prasad_</span></div>
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Prasadhttp://www.blogger.com/profile/10413194558730375263noreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-28256095190750284542017-09-20T17:32:00.002+05:302017-09-21T14:05:38.394+05:30mEdge 3.1 update available; faster & smarter <div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgvpGSx0i9552D34nvYM_fGDY0ApcsRXnJKLrKPezuQcPxSW9faDOga55qrlkyYsJMliRhBBmu9zRk648vXDSZkRU6NdwmwqhDgz26l3jzWs5_Ph5i6zsF7HltCnjEFYLkHaBeWtOaR-E2E/s1600/Time-to-ugrade-mEdge.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="Mobile workforce management - vitamap" border="0" data-original-height="540" data-original-width="960" height="225" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgvpGSx0i9552D34nvYM_fGDY0ApcsRXnJKLrKPezuQcPxSW9faDOga55qrlkyYsJMliRhBBmu9zRk648vXDSZkRU6NdwmwqhDgz26l3jzWs5_Ph5i6zsF7HltCnjEFYLkHaBeWtOaR-E2E/s400/Time-to-ugrade-mEdge.png" title="mEdge ugprade 3.1" width="400" /></a></div>
<span style="font-family: "arial" , "helvetica" , sans-serif;">What is the fastest route to service 10 customers? 20? 30?! We know this is difficult to do in your head. That's why we built Plannr - a route optimiser - right into mEdge. There's one more thing - Dash - smart, context-aware dashboard. Want to get notified & create a visit if you are near a customer location? Dash gives mEdge users the insight they need at their fingertips. Both Plannr & Dash are available in mEdge 3.1. Read on to find out all the improvements in mEdge 3.1.</span></div>
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<span style="font-family: "arial"; white-space: pre-wrap;">Release Improvements & Fixes</span></h4>
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<span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: "arial" , "helvetica" , sans-serif;">It’s our continuous endeavour to make mEdge better & faster. With every release we fix bugs, improve data loading speed & reduce memory consumption.</span></span></div>
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<li style="background-color: transparent; color: black; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; list-style-type: disc; margin-left: 11pt; text-decoration: none; vertical-align: baseline;"><div style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">mEdge now supports updated Google play services v11 and above. This improves speed and performance of the application. If a user’s phone doesn't have latest version of play services (rarely so) user will be prompted to upgrade the services. Once done, mEdge will run smoothly.</span></span></div>
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<li style="background-color: transparent; color: black; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; list-style-type: disc; margin-left: 11pt; text-decoration: none; vertical-align: baseline;"><div style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Improved location accuracy - mEdge has upgraded to latest version of google play services which offers better accuracy for locations based on cell tower and wifi networks. This will improve quality of captured location data.</span><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br class="kix-line-break" /></span></span></div>
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<li style="background-color: white; color: black; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; list-style-type: disc; margin-left: 11pt; text-decoration: none; vertical-align: baseline;"><div style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="background-color: white; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Reduced app size by 20% - mEdge takes less space on phone and users will get this & subsequent upgrades faster.</span><span style="background-color: white; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br class="kix-line-break" /></span></span></div>
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<li style="background-color: transparent; color: black; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; list-style-type: disc; margin-left: 11pt; text-decoration: none; vertical-align: baseline;"><div style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Stricter mEdge upgrade enforcement -</span><span style="background-color: white; color: #333333; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Improved blocking mechanism enabled to ensure, users are forced to upgrade from any access of mEdge. mEdge will block usage as soon as an upgrade is pushed. Users will only be able to use mEdge once they upgrade to the latest version. Note that this feature is optional and used as last resort to upgrade.</span><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br class="kix-line-break" /></span></span></div>
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<li style="background-color: transparent; color: black; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; list-style-type: disc; margin-left: 11pt; text-decoration: none; vertical-align: baseline;"><div style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Current location widget also supports capturing accuracy. You can decide the quality of location data dynamically based on whether the accuracy meets a certain threshold or not.</span><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br class="kix-line-break" /></span></span></div>
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<li style="background-color: transparent; color: black; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; list-style-type: disc; margin-left: 11pt; text-decoration: none; vertical-align: baseline;"><div style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Improvements in task list - Faster loading of tasks & task type icons in map.</span><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br class="kix-line-break" /></span></span></div>
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<li style="background-color: transparent; color: black; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; list-style-type: disc; margin-left: 11pt; text-decoration: none; vertical-align: baseline;"><div style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">History & Dashboard screens - Fixed refresh issue on phone screen turn off. Pages are loaded only on page open.</span><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br class="kix-line-break" /></span></span></div>
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<li style="background-color: transparent; color: black; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; list-style-type: disc; margin-left: 11pt; text-decoration: none; vertical-align: baseline;"><div style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">mEdge build process improvement - We catch bugs earlier thus improving app quality and reducing need for hotfixes.</span><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br class="kix-line-break" /></span></span></div>
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<li style="background-color: transparent; color: black; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; list-style-type: disc; margin-left: 11pt; text-decoration: none; vertical-align: baseline;"><div style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Experimental scripting engine in forms for better validation and data transformation - run javascript on user data to transform it before call update.</span></span><span style="font-family: "arial"; font-size: 16pt; white-space: pre-wrap;"> </span></div>
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<a href="https://lh4.googleusercontent.com/7bCQLh9WhDfzP2T5XywiG-IXgSFdTfSMhBLuYtn2ukSgmR8bSww0sQ0O61r4lrs94CTgG7VD3Omu7Vrksbr-rURZgYq_QE6P7BGNrwSoltybYkBewwMtLnxFH4WuWsZGcQedIhkO" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="route optimisation using plannr - Vitamap" border="0" height="400" src="https://lh4.googleusercontent.com/7bCQLh9WhDfzP2T5XywiG-IXgSFdTfSMhBLuYtn2ukSgmR8bSww0sQ0O61r4lrs94CTgG7VD3Omu7Vrksbr-rURZgYq_QE6P7BGNrwSoltybYkBewwMtLnxFH4WuWsZGcQedIhkO" style="border: none; font-family: arial, helvetica, sans-serif; transform: rotate(0rad); white-space: pre-wrap;" title="mEdge Plannr in action" width="223" /></a><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: "arial" , "helvetica" , sans-serif;">We have added two new features - Plannr & Smart Dash. They make mEdge a smart assistant by providing clever planning optimisation & intelligent, actionable suggestions.</span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;"><br /></span>
<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;"><b>Plannr</b></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;"><br /></span>
<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;">Plannr finds the optimal route for today's tasks thus reducing travel time & distance for user, meets customer schedule requirements and cuts down operating costs for organisation.</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;"><br /></span></div>
<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;">Plannr calculates the optimal route & sequence by solving it as <a href="https://en.wikipedia.org/wiki/Travelling_salesman_problem">Travelling Salesman</a> or <a href="https://en.wikipedia.org/wiki/Vehicle_routing_problem">Vehicle Routing problem</a>.</span><br />
<ul style="margin-bottom: 0pt; margin-top: 0pt;">
</ul>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;"><br /></span>
<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;"><b>Smart dash </b></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;"><b><br /></b></span></div>
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<a href="https://lh5.googleusercontent.com/nUXRRWanngo_HpftzOevQm8JcIZZENHJ7977bCygHZYJWAhAd9tJlfTkp4o8zHZ7bxynXGt4GyimIXxJYkCeRcGxv505jZ-RhIj28fCWUzMhrX1pQ09gI2ucn-CZZ2PdD3mqAq8p" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="ezgif.com-gif-maker.gif" border="0" height="400" src="https://lh5.googleusercontent.com/nUXRRWanngo_HpftzOevQm8JcIZZENHJ7977bCygHZYJWAhAd9tJlfTkp4o8zHZ7bxynXGt4GyimIXxJYkCeRcGxv505jZ-RhIj28fCWUzMhrX1pQ09gI2ucn-CZZ2PdD3mqAq8p" style="border: none; transform: rotate(0rad);" width="222" /></a><h4 style="text-align: left;">
<span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: "arial" , "helvetica" , sans-serif;">An intelligent and intuitive interface which brings contextual notifications to users and assists in taking actions. This can be utilized to perform various actions to ensure mEdge users are more productive, get more stuff done in same time, ensure meet customer timelines and schedules.</span></span></h4>
</div>
<a href="https://lh4.googleusercontent.com/n_EluAURkSobuIQEBnDVwvP9xn8wxOBa_3Fj5CUbMOvUl1ksLzO1vtZ7Vg-NAbWBer2ZisqY-a-YVCQnOLga0XDGa44iOzezThDeDmduKBRUUHWRG0TAU0nl_3FSk9YFNV8q2VYd" imageanchor="1" style="clear: left; display: inline !important; float: left; margin-bottom: 1em; margin-right: 1em; text-align: center;"><img alt="ezgif.com-gif-maker (1).gif" border="0" height="400" src="https://lh4.googleusercontent.com/n_EluAURkSobuIQEBnDVwvP9xn8wxOBa_3Fj5CUbMOvUl1ksLzO1vtZ7Vg-NAbWBer2ZisqY-a-YVCQnOLga0XDGa44iOzezThDeDmduKBRUUHWRG0TAU0nl_3FSk9YFNV8q2VYd" style="border: none; transform: rotate(0rad);" width="224" /></a><span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;">Dash messages can be triggered at a certain time or near a given location. </span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; vertical-align: baseline; white-space: pre-wrap;">E.g. everyday at 9 AM user can reminded to mark attendance if he has not done so
</span><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;">Or triggered by location, e.g. if user is within the vicinity of a customer they can be reminded to create a visit with the customer:</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;"><br /></span>
<span style="font-family: arial, helvetica, sans-serif; white-space: pre-wrap;"><b>How to upgrade:</b></span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Customer accounts will get auto updated in the coming days</span></span></div>
</li>
<li dir="ltr" style="background-color: transparent; color: black; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Yours will get notification on upgrade -> Click and upgrade on the notification panel</span></span></div>
</li>
<li dir="ltr" style="background-color: transparent; color: black; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Also Settings->Upgrade->follow the instructions</span></span></div>
</li>
<li dir="ltr" style="background-color: transparent; color: black; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Note: If you would like to opt out of the upgrade for now, please inform customer support</span></span></div>
</li>
</ul>
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<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;"><br /></span>
<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;">Contact your account manager to know more and how you can enable smartPlannr & smartDash in your accounts and #befieldsmart</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;"><br /></span>
<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;">- Deepankar</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; white-space: pre-wrap;">Product Engineering</span></div>
<div>
<span style="font-family: "arial" , "helvetica" , sans-serif; vertical-align: baseline; white-space: pre-wrap;"><br class="kix-line-break" /></span><span style="font-family: "arial" , "helvetica" , sans-serif; vertical-align: baseline; white-space: pre-wrap;"></span></div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-74115569863572139452017-06-26T14:58:00.001+05:302017-07-03T12:17:12.061+05:30Customer Success story : Leading wifi hot spot provider deploys mEdge Smart assistant for their field force<div dir="ltr" style="text-align: left;" trbidi="on">
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br /></span></div>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">A leading wifi hot spot provider partner of a telco adopted mEdge across the country to plan, optimize and improve various field force operations. This includes managing the breakdown services, maintenance services, planning and tracking customer visit to identify new opportunities.</span></div>
<span id="docs-internal-guid-a039cef8-ee10-b51a-9940-f442cf87ad1e"><br /></span>
<br />
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">With drag and drop configuration and ability to adapt to the customer business process the solution was deployed to production in matter of days.</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br /></span></div>
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<span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;">The customer's key pain points were in their operations were,</span></span></div>
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<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjfpwUbhZJjE-xeWLbV-T9ePubl0or3tnkjCoCyTBcGukhq2Gg0e-q0Ffg8Y69pVt4f9BK9dCnZxRyTmt5hIk63_52zeYo4cIW-Tc71E6wNMH3bimbjRjSx7jul0CFvsJVxhI0dO1R9glG/s1600/How-it-works-mEdge-Smart+Assistant.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="540" data-original-width="960" height="180" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjfpwUbhZJjE-xeWLbV-T9ePubl0or3tnkjCoCyTBcGukhq2Gg0e-q0Ffg8Y69pVt4f9BK9dCnZxRyTmt5hIk63_52zeYo4cIW-Tc71E6wNMH3bimbjRjSx7jul0CFvsJVxhI0dO1R9glG/s320/How-it-works-mEdge-Smart+Assistant.png" width="320" /></a></div>
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<ul style="text-align: left;">
<li>Lack of visibility of field operations and delayed access to status information</li>
<li><span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;">In ability to measure accurate Turn Around time to customer issues</span></span></li>
<li><span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;">Lack of visibility of sales operations and new customer engagement on a real time basis</span></span></li>
<li><span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;">Changing field operation process making the system manual and difficult to scale</span></span></li>
</ul>
<div>
<span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;">Customer evaluated vitamap's mEdge smart assistant and field mobility platform to see it can address their needs.</span></span></div>
<div>
<span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;"><br /></span></span></div>
<div>
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj9IdYLXOuojzI_5l2r3OnXlQNXh4sai60ckInCj9-gXUafoQsp6J6XA2JkJ36aaYfM65vaW4NrLg-0-9vyWAoHxcLS1eJAk7CBV84fbl5q3ysuasY75K1DHJ3swACfGsEvp-cpxFkZQwQJ/s1600/mEdge-Overview-June+2017-Sales.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="Vitamap - #befieldsmart" border="0" data-original-height="540" data-original-width="960" height="180" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj9IdYLXOuojzI_5l2r3OnXlQNXh4sai60ckInCj9-gXUafoQsp6J6XA2JkJ36aaYfM65vaW4NrLg-0-9vyWAoHxcLS1eJAk7CBV84fbl5q3ysuasY75K1DHJ3swACfGsEvp-cpxFkZQwQJ/s320/mEdge-Overview-June+2017-Sales.jpg" title="mEdge Smart Assistant- Transform field process" width="320" /></a><span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;">With Solution's drag and drop customization of workflows, data capture needs with flexible forms, mapping of existing asset information & a dynamic customizable dashboard available in Cloudtrac, our team was able to get the customer on production with in a matter of week. All the users were activated and on-boarded to use mEdge within a matter of days. </span></span></div>
<div>
<span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;"><br /></span></span></div>
<div>
<span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;">The deployment ensured that the field operations of customer like breakdown service, Preventive Maintenance & Sales operation were fully mapped, all the above pain points addressed and business transformation was evident in a matter of days.</span></span></div>
<div>
<span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;"><br /></span></span></div>
<div>
<span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;">If you would like to know more or better a demo, do write to us at sales@vitamap.com</span></span></div>
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<span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;"><br /></span></span></div>
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<span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;"><br /></span></span></div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-61831209819313543122017-06-26T14:53:00.000+05:302017-06-28T22:31:04.205+05:30What's New in June 2017 - Improved Geo-tagging, Drag drop workflow customization, Route optimization <div dir="ltr" style="text-align: left;" trbidi="on">
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br /></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgqumQnqz52DeRo1g7Sshoipk3t1WlbfDt4navlSpyDeLyubh2D1LADr_erLSoA6KAEP3iZCNLfemdaV9akFuXVVeINBlm77TerWWISA3EqOl55sDd2MWfSvsi3AHJRZrN6VUV72G_ZA8ji/s1600/mEdge-current-location-Background.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="Mobile workforce management" border="0" data-original-height="619" data-original-width="358" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgqumQnqz52DeRo1g7Sshoipk3t1WlbfDt4navlSpyDeLyubh2D1LADr_erLSoA6KAEP3iZCNLfemdaV9akFuXVVeINBlm77TerWWISA3EqOl55sDd2MWfSvsi3AHJRZrN6VUV72G_ZA8ji/s400/mEdge-current-location-Background.png" title="mEdge location intelligence" width="231" /></a><span style="background-color: transparent; color: black; font-family: "arial"; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-size: large;">I</span></span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">ts been an interesting last few weeks for us as we have been updating our product and putting together an exciting road-map.</span></div>
<b id="docs-internal-guid-a039cef8-edf4-28b4-0cbe-173d930502e8" style="font-weight: normal;"><br /></b>
<br />
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<a href="https://lh4.googleusercontent.com/D3MY6fmrBMndlVsh4-fzG9IXG5bVL738V9SstrfcsG5ef5vV2pvVhPb836knJCHLrJQNvvHNduOEtjGml_KdPU2BKMgpxL41nUyASrFy2TS57bPL2aUWqBcVZVzDa3vxaVJ7J1aaKnc" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><span style="background-color: black;"></span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Starting with </span><span style="font-family: "arial"; font-size: 11pt; white-space: pre-wrap;">features which have gone live recently</span></div>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br /></span></div>
<ul style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Capture Distance from a Task Address inside mEdge: </span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">mEdge now supports a current location interface in updates. You can set where the task is to be performed (location) and when your field executive is updating a form, they will see the distance from which they are updating. </span></div>
</li>
<ul style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: circle; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Eg you need to do a survey at a particular point for installing a tower or advertisement site (say at the start of MG Road, Bangalore). Task is assigned with a specific address and user while has to take photograph and complete survey form within 300m around this point only</span></div>
</li>
</ul>
</ul>
<b style="font-weight: normal;"><br /></b>
<br />
<ul style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Improved geo-tagging accuracy</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> in the photos you take with mEdge: With photo evidence with geo tagging of field operations being critical, we have improved our algorithm of accuracy improvement and also added additional parameters in exif of the images. This will help you to ensure your tasks are done where you intended them to be</span></div>
</li>
</ul>
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<span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;"><br /></span></span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">In built time and date validation based on business data</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. There are needs where in field operations a particular date/time entry use makes is a combination of business data and current time. Now mEdge allows you to configure this and ensure your data errors are reduced to the minimal</span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Eg When a field user is updating about a bill being collected, he can’t enter a bill value older than the previous bill date and not later than 20 days from current date. With the validation configuration and the previous bill date in the task assignment, the above can easily be achieved</span></div>
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<span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;"><b><br /></b></span></span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><b>Whats coming up</b></span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">: There a lot of exciting stuffs we are working hard to push and you would be soon hearing about them. Some of the major ones include</span></div>
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<a href="https://lh5.googleusercontent.com/xuCyaDN3kviyMI1rhdNidOKo4eMU_TaAzYwfjP-BrmgXWHMYg3m570pCgzuifPinQUd7_rtJKI1WMrGXkja1cwRxU5vBoPoXaRRVo3xk5NGmOVDpOUw-bNOIh-zwudRRGVzIB861" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="ezgif.com-gif-maker.gif" border="0" height="223" src="https://lh5.googleusercontent.com/xuCyaDN3kviyMI1rhdNidOKo4eMU_TaAzYwfjP-BrmgXWHMYg3m570pCgzuifPinQUd7_rtJKI1WMrGXkja1cwRxU5vBoPoXaRRVo3xk5NGmOVDpOUw-bNOIh-zwudRRGVzIB861" style="border: none; font-size: 11pt; transform: rotate(0rad); white-space: pre-wrap;" width="400" /></a><b style="font-weight: normal;"><br /></b><br />
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Customization at your fingertips</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> -> drag, drop and configure your workflows, forms, customize notifications, mEdge views all on your admin dashboard. This will make managing </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">and evolving your field operation a breeze. A beta preview is already available for some of the users customers. We will be sending out more details soon</span></div>
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<span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;"><br /></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjir2qEk4d49vJJflKs7If7gW2isnRrJj90Z0Y1KhvokTP4bTFSJKoqfhcwK4Y-IzTi4dgBjkrK_UiAB4lCO7eHFfX050a4QZUuAz03zdb8PToMM7aU2mpbK_-cKpVrUTGE1olEcnY_S2-G/s1600/Plannr-sample.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="Route optimization, workforce optimization" border="0" data-original-height="667" data-original-width="1349" height="197" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjir2qEk4d49vJJflKs7If7gW2isnRrJj90Z0Y1KhvokTP4bTFSJKoqfhcwK4Y-IzTi4dgBjkrK_UiAB4lCO7eHFfX050a4QZUuAz03zdb8PToMM7aU2mpbK_-cKpVrUTGE1olEcnY_S2-G/s400/Plannr-sample.png" title="Cloudtrac - plannr" width="400" /></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Plannr</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> -> Help your Field executives & co-ordinators to plan their day better with our optimization engine working in tandem with mEdge. Ensure you meet your customer time promise, travel with most optimized routes across customers and hence ensure improved customer satisfaction, a reduced travel bill and efficient employee utilization</span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjeoWco1a3cKpwIYDBj0JWfGS0c42mzA7NnE0be-uVLn66FFUCZnJmjL9Ud61zSnHIXm_hSrZD2-liL7uX3-pj2kcJzQfl9i8n2IfdfqHb9lL2dggFpoXFHjIp6GEJ1Ryx0HwtkDLPi1nrQ/s1600/SmartDash-preview.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="mEdge Mobile workforce , field force management" border="0" data-original-height="713" data-original-width="381" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjeoWco1a3cKpwIYDBj0JWfGS0c42mzA7NnE0be-uVLn66FFUCZnJmjL9Ud61zSnHIXm_hSrZD2-liL7uX3-pj2kcJzQfl9i8n2IfdfqHb9lL2dggFpoXFHjIp6GEJ1Ryx0HwtkDLPi1nrQ/s320/SmartDash-preview.png" title="mEdge smartDash intelligent alerting system" width="170" /></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><i>SmartDash</i></span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">-> Never miss the appointments, targets and ensure your field teams are at their best with </span><i><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Smart</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Dash</span></i><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> the intelligent alerting system built right into mEdge. SmartDash will alert your executives if they have pending tasks, near a long visited customer, have forgotten punching their checkout, if they have been inactive for a long time etc. The list you could do with this is new armor in your operation is limitless. </span></div>
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<span style="font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;">These upgrades would be hitting your accounts in a very short time and we will keep you posted. If you need a demo or more information on the same do write to us at <i>sales@vitamap.com</i> or contact your account manager.</span></span></div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-47051238773640235712017-04-19T15:24:00.000+05:302017-04-21T17:54:28.478+05:30Actionable Insights at your fingertips with all new Self Service Dashboard<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="https://3.bp.blogspot.com/-RZlHY8YumNE/WPdU9-chMRI/AAAAAAAABHQ/bwL-XbeymasiLcBQJQg8_DvEjNn8-KP4wCLcB/s1600/EntirePage.png" imageanchor="1" style="clear: right; float: right; font-size: 14.6667px; margin-bottom: 1em; margin-left: 1em; text-align: center;"><img border="0" height="136" src="https://3.bp.blogspot.com/-RZlHY8YumNE/WPdU9-chMRI/AAAAAAAABHQ/bwL-XbeymasiLcBQJQg8_DvEjNn8-KP4wCLcB/s200/EntirePage.png" width="200" /></a><span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Dashboard is the first thing to be sighted when you login to cloudtrac. Like a friend it takes you around the system giving you an overview of live events.</span></div>
<div dir="ltr" style="line-height: 1.7999999999999998; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Today we are really excited in the release of brand new capabilities providing you with an improved cloudtrac dashboard interface with better insights and accessibility into the field data.</span><br />
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<span style="font-family: "arial"; font-size: 16pt; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">New additions</span><span style="font-family: "arial"; font-size: 16pt; vertical-align: baseline; white-space: pre-wrap;"> </span></div>
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<li dir="ltr" style="background-color: white; color: #333333; font-family: Arial; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.8; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><b>User self service</b></span><span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> ⇒ Visualize the way you want</span></div>
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<li dir="ltr" style="background-color: white; color: #333333; font-family: Arial; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.8; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><b>Role based Dashboard</b></span><span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> ⇒ Different analytical insights for different needs</span></div>
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<li dir="ltr" style="background-color: white; color: #333333; font-family: Arial; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.8; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><b>FE Dashboard in mEdge</b></span><span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> ⇒ Enable analytical insight on the move</span></div>
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<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><b>Click to view and download underlying data from widgets</b></span><span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> ⇒ Dive deep to know the exact data causing that deviation</span></div>
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<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><b>New Widgets and many more being added</b></span><span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> ⇒ Different perspectives to easily arrive at actionable decision</span></div>
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<span style="color: #434343; font-family: "arial"; font-size: 14pt; white-space: pre-wrap;">User self service </span><br />
<div dir="ltr" style="line-height: 1.7999999999999998; margin-bottom: 0pt; margin-left: 36pt; margin-top: 0pt;">
<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We have opened up self service interface for all the administrative users to design their own dashboards. For an admin user, We have opened up a list of widgets from where user is allowed to add new widgets to the dashboard, remove any existing widget from it and also rearranging the position of the widgets. </span></div>
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<a href="https://4.bp.blogspot.com/-J6x3wDDvgIo/WPnUxnj0uGI/AAAAAAAABHo/9o1G8h6kEq0ajHTYqlXOPF8c1KxlAiBfQCLcB/s1600/UserSelfService.gif" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="275" src="https://4.bp.blogspot.com/-J6x3wDDvgIo/WPnUxnj0uGI/AAAAAAAABHo/9o1G8h6kEq0ajHTYqlXOPF8c1KxlAiBfQCLcB/s400/UserSelfService.gif" width="400" /></a></div>
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<span style="background-color: transparent; color: #666666; font-family: "arial"; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Example Widgets available and their insights </span></h4>
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<li dir="ltr" style="background-color: white; color: #333333; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.7999999999999998; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Activity data widgets including data specific to type of activity, status, age and executive specific to name a few.</span></div>
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<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Location details widgets like Executive locations, Distance travelled by the executives,.. </span></div>
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<li dir="ltr" style="background-color: white; color: #333333; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.7999999999999998; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">mEdge and Phone details in the form of battery status, Mobile OS/handset information,Location Status (ON/OFF/ERROR) </span></div>
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<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Attendance and Executive details widgets with mEdge version and other related data</span></div>
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<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Support for account specific master data widgets.</span></div>
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<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Above widgets are provided using Heatmaps, Donut / Pie charts, Stacked bar charts, Area Charts, Horizontal bar charts and many more to come.</span></div>
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<span style="color: #333333; font-family: "arial";"><span style="font-size: 14.6667px; white-space: pre-wrap;"><br /></span></span></div>
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<span style="color: #434343; font-family: "arial"; font-size: 14pt; white-space: pre-wrap;">Role based Dashboard</span><br />
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<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">New addition to the filters, role based dashboards. This is to provide a better insight into the data by enabling the users with widgets specific to a Field Executive or Hub/Region or Admin.</span><span style="background-color: white; color: #333333; font-family: "arial"; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span></div>
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<a href="https://4.bp.blogspot.com/-1KL81oG6OaI/WPnXbi4ybsI/AAAAAAAABH0/WzUbMq_WRe4IjQ7p6yVuaA2YfazUxxXgACLcB/s1600/RoleBased.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="196" src="https://4.bp.blogspot.com/-1KL81oG6OaI/WPnXbi4ybsI/AAAAAAAABH0/WzUbMq_WRe4IjQ7p6yVuaA2YfazUxxXgACLcB/s400/RoleBased.png" width="400" /></a></div>
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<span style="background-color: transparent; color: #434343; font-family: "arial"; font-size: 14pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">FE Dashboard in mEdge </span></h3>
<div dir="ltr" style="line-height: 1.7999999999999998; margin-bottom: 0pt; margin-left: 36pt; margin-top: 0pt;">
<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Taking advantage of the existing field data and engaging the employees by giving them access to view and analyze the same with the help of user friendly widgets. This will open up a platform for sharing employee performance metrics and other details of the field. </span></div>
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<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are trying to help our customers by providing a Field Executive specific dashboard that can be configured in mEdge.</span></div>
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<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Below is the sneak peak into the same. What are you waiting for ? Speak to your account manager for the upgrade.</span></div>
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<span style="background-color: transparent; color: #434343; font-family: "arial"; font-size: 14pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Click to view and download underlying data</span></h3>
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<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Widgets have been boosted with new feature that allows the user to click on the table cell or chart. This takes them to a table with the complete data and also allows them to sort, search and download the pivoted information as a csv file for further analysis.</span></div>
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<span style="background-color: white; color: #333333; font-family: "arial"; font-size: 11pt; white-space: pre-wrap;">We trust our users will be benefited by the new insight being provided and derive more value. For more information reach out to your account managers or write to sales@vitamap.com </span></div>
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Unknownnoreply@blogger.com2tag:blogger.com,1999:blog-6015578720667273075.post-76378987544986208222017-03-16T16:52:00.005+05:302017-03-21T12:20:28.949+05:30mEdge 3.x : Simpler, Faster, Smarter Field Assistant<div dir="ltr" style="text-align: left;" trbidi="on">
<span id="docs-internal-guid-5c46c18c-d6d1-5f67-0224-17b09f23035a"><span style="font-family: "arial"; font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;">Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. </span></span><span style="font-size: 14px;"><span style="font-family: tahoma,verdana,segoe,sans-serif;">It is <a data-cke-saved-href="http://www.vitamap.com/?utm_source=3xrelease&utm_medium=email&utm_campaign=3X&utm_term=aboutus" href="http://www.vitamap.com/?utm_source=3xrelease&utm_medium=email&utm_campaign=3X&utm_term=aboutus" target="_blank">our mission</a> to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. </span></span><br />
<span style="font-size: 14px;"><span style="font-family: tahoma,verdana,segoe,sans-serif;">This version is the forerunner for mEdge's transformation from a data collection app to a <em><strong>smart assistant</strong></em> </span></span><span style="font-family: tahoma, verdana, segoe, sans-serif; font-size: 14px; line-height: 20.8px;">that makes field jobs </span><span style="font-family: tahoma, verdana, segoe, sans-serif; font-size: 16px;"><span style="line-height: 20.8px;"><em><span style="color: #f0563b;"><strong>simpler</strong>, <strong>faster</strong>, <strong>smarter</strong></span></em></span></span><span style="font-family: tahoma, verdana, segoe, sans-serif; font-size: 14px; line-height: 20.8px;"><em>.</em></span><br />
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<span style="color: blue; font-family: "arial"; font-size: 11pt; font-style: italic; margin-left: 1em; margin-right: 1em; vertical-align: baseline; white-space: pre-wrap;"><br /></span></div>
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<span style="background-color: transparent; color: blue; font-family: "arial"; font-size: 11pt; font-style: italic; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">What to expect from mEdge 3.x? </span></div>
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<span style="color: blue; font-family: "arial"; font-size: 11pt; font-style: italic; margin-left: 1em; margin-right: 1em; vertical-align: baseline; white-space: pre-wrap;"><b id="docs-internal-guid-5c46c18c-d6d2-3053-8a5e-81da26eb5c30" style="font-weight: normal;"><br /></b></span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions. </span></div>
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<span style="color: blue; font-family: "arial"; font-size: 11pt; font-style: italic; margin-left: 1em; margin-right: 1em; vertical-align: baseline; white-space: pre-wrap;"><b style="font-weight: normal;"><br /></b></span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Tremendous increase in the speed of update with the ability to review information being captured </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Visual refresh with a easier layout and predefined coloring can increase usage among less tech-savvy field users</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Increased coordination with users getting up-to-date information </span></div>
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<span style="font-family: "arial"; font-size: 11pt; font-style: italic; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Swipe Navigation </span><span style="font-family: "arial"; font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;">: In keeping with the faster, simpler theme for mEdge 3.x we are introducing swipe navigations for user interactions. We’ve simplified the single most prominent activity of navigating through the forms during updates with this feature. Our user tends to collect anywhere between </span><span style="font-family: "arial"; font-size: 11pt; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">6 to 60 data points</span><span style="font-family: "arial"; font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;"> during a field visit, so we have made it incredibly easy for them to review data gathered. Users will be able to : </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Swipe right to go to the next form and right to go back to the previous form </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Quickly and easily review details entered during task completion </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Haptic feedback (vibrate) if there is a validation error; for example if a mandatory field is missing an input. </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Conditional navigation based on user input</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The details screen can be skipped if it is redundant or repetitive </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Enhanced mEdge performance due to improvements in the navigation architecture </span></li>
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<span style="color: blue; font-family: "arial"; font-size: 14.6667px; font-style: italic; white-space: pre-wrap;">A splash of color! </span></div>
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<span id="docs-internal-guid-5c46c18c-d6d4-3acd-f6d8-fc3a29a98665"><span style="font-family: "arial"; font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;">Sometimes plain black text isn't enough. That’s why our design and engineering team worked from the ground up to create an interface that provides information at a glance; without having to read the finer details unless absolutely necessary. The refreshed UI is at its best so far with these notable updates : </span></span></div>
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<span style="font-size: 11pt; font-style: italic; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Task type by colors</span><span style="font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;"> : We had icons to represent task type(modules) in earlier versions, with 3.x we are introducing predefined colors for each task type making it easier to differentiate a Preventive Maintenance task from a </span><span style="font-size: 11pt; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">service request</span><span style="font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;"> or a </span><span style="font-size: 11pt; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">sales call</span><span style="font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;">. </span></div>
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<span style="font-size: 11pt; font-style: italic; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">State Colors</span><span style="font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;"> : Decoding the status of a task is much easier with the color coding we have used in mEdge 3.x. We have improved the layout of the the cards to provide relevant information quickly and at a glance.</span></div>
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<span style="font-size: 11pt; font-style: italic; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Sub-Items in Color</span><span style="font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;"> : Transactions with sub-items can be configured with separate colors to distinguish in the list of items available. </span></div>
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<span style="font-size: 11pt; font-style: italic; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Task List UI transformed</span><span style="font-size: 11pt; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;">: We’ve given you added flexibility to choose the sorting of your tasklist by due time or by most recently updated. User has higher control over tracking the most recent updates with this update. </span></div>
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<span style="font-size: 11pt; font-style: italic; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Data collection form interface</span><span style="font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;">- We have created a new widget look and feel in data collection forms. This paired with the swipe navigation allows intuitive, easy and faster updates. </span></div>
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<span style="font-family: "arial"; font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;">With these features we expect users to have better trackability, easier navigation and improve overall ease of use during day-day field operations. </span></span></div>
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<span style="color: blue; font-family: "arial"; font-size: 14.6667px; font-style: italic; white-space: pre-wrap;">Changing gears in the fast lane </span></div>
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<span id="docs-internal-guid-5c46c18c-d6d6-57d5-eaab-b541163c39d3"><span style="font-family: "arial"; font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;">Efficiency pressures are constantly on the rise with field services. Keeping this in mind, a quick tap and a swipe is all we are asking users to do from now on! With mEdge 3.x we are introducing : </span></span></div>
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<span style="font-size: 11pt; font-style: italic; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Quick Update</span><span style="font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;"> : A left/right swipe will update tasks directly from the tasklist or navigate to the relevant state update screen. This essentially allows users to skip assignment details reducing number of clicks required for an update. What’s more is it comes with a quick undo option! </span></div>
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<span style="font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;">Fire & Forget </span><span style="font-size: 11pt; font-style: normal; font-weight: 400; vertical-align: baseline; white-space: pre-wrap;">: This is an optional background service to handle intelligent retry and error handling based on connectivity. Cases where large data collection is involved allows users to update a task and move on to the next task without having to wait for confirmation from CRM/ERP. This, in conjunction with quick update is expected to break all barriers to working in a low connectivity area or when offline. </span></div>
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<span style="font-family: "arial"; font-size: 11pt; font-style: italic; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Offline Table Views</span><span style="font-family: "arial"; font-size: 11pt; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="font-family: "arial"; font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;">: Say bye to lengthy loading times on master data views! We have a brand new system to present tabular data stored offline so that you no longer have to be stranded without that warranty information or the stock on hand. </span></div>
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<span style="font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;">Configurable as table view, form view or retain as a web view</span></div>
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<span style="font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;">Bring any type of tabular data to the field executives fingertips </span></div>
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<br /><span style="font-family: "arial"; font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;">We are working on adding FE centric dashboards and data filters to these views in future releases. </span></span><br />
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<span style="font-family: "arial"; font-size: 11pt; white-space: pre-wrap;">We think that once you have set your eyes on the new mEdge 3.x you’ll agree that it is the future of field service. Write to us today at demo@vitamap.com to see for yourself just how fast, easy and smart your field team can be.</span></div>
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Unknownnoreply@blogger.com15tag:blogger.com,1999:blog-6015578720667273075.post-33270119070456968002017-02-03T12:04:00.000+05:302017-02-03T12:18:19.938+05:30What's new in Jan 2017 - A smarter cloudtrac in the New Year !<div dir="ltr" style="text-align: left;" trbidi="on">
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Field operations, at times feel like a hydra-headed monster with countless tentacles on the field. Field managers and coordinators are your sergeants manning the field while your field workers service the business. Having an effective interface between these two important facets of customer experience is probably key to any initiative run by field service organisations. </span><br />
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<a href="https://lh6.googleusercontent.com/ngBP_BWpFnxnSuv8MWIPuwuSL0iW7rdt5Qggl78p1N_ixBRNZk_0Cmj6JIL38agoF0CQ0V25y_Y95SdKOJ8dvBA8yPBio78727Xxim9CxWBqT7ixq7IeIqzNeOS5hrYG54TILj_i" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="168" src="https://lh6.googleusercontent.com/ngBP_BWpFnxnSuv8MWIPuwuSL0iW7rdt5Qggl78p1N_ixBRNZk_0Cmj6JIL38agoF0CQ0V25y_Y95SdKOJ8dvBA8yPBio78727Xxim9CxWBqT7ixq7IeIqzNeOS5hrYG54TILj_i" style="border: 1pt solid rgb(0, 0, 0); transform: rotate(0rad);" width="320" /></a><b style="font-weight: normal;"><br /></b></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">A flexible, easy-to-use system not only creates a well connected team, but, also derives efficiencies and better ROI. </span><span style="background-color: white; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">According to</span><a href="http://v1.aberdeen.com/launch/report/research_report/9925-RR-service-analytics-performance.asp" style="text-decoration: none;"><span style="background-color: white; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="background-color: white; color: #1155cc; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Aberdeen</span></a><span style="background-color: white; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, only 68% of average users are satisfied with the relevance of analytical capabilities to their job roles.</span></div>
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<span style="font-family: "arial"; font-size: 11pt; white-space: pre-wrap;">Keeping this in mind, we have been working to make Cloudtrac a bit more more smarter all of this month. Here is a brief on the changes you will start to see in your Cloudtrac account: </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Dashboard 2x General Availability</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> : </span><a href="http://blog.vitamap.com/2016/09/data-vs-actionable-data-what-makes.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Actionable data</span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> is a cornerstone for success in field service automation. This is a reality with </span><a href="http://blog.vitamap.com/2016/09/The-dashing-new-Dashboard-2.x-by-Vitamap.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Dashboard 2.x</span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. </span></div>
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<a href="https://lh5.googleusercontent.com/YWuh373uas77TAKUCg9heKaXhQ-Xf7Ma0sCJJ9GH6xkbXzII06RGV96xHicP8jKweKkbon6K-Yd-BlJ_KAPVCSgjv4kOhdZYwfmdKYv5XbzZ4H8FuFvm_LMaUmfgZXG_8dXvPCKY" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="179" src="https://lh5.googleusercontent.com/YWuh373uas77TAKUCg9heKaXhQ-Xf7Ma0sCJJ9GH6xkbXzII06RGV96xHicP8jKweKkbon6K-Yd-BlJ_KAPVCSgjv4kOhdZYwfmdKYv5XbzZ4H8FuFvm_LMaUmfgZXG_8dXvPCKY" style="border: 1pt solid rgb(0, 0, 0); transform: rotate(0rad);" width="320" /></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br />
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: black; font-family: "arial"; font-size: 11pt; vertical-align: baseline;">Cloudtrac landing page (Dashboard) has been updated with widgets and data is presented in charts and tables. You can now have the most </span><a href="http://blog.vitamap.com/2016/02/leveraging-analytics-in-field-service.html" style="text-decoration: none;"><span style="color: #1155cc; font-family: "arial"; font-size: 11pt; text-decoration: underline; vertical-align: baseline;">frequently measured</span></a><span style="color: black; font-family: "arial"; font-size: 11pt; vertical-align: baseline;"> and relevant information from Reports and Activities pivot brought out on the Dashboard screen. </span></span><br />
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<span style="font-family: "arial"; font-size: 11pt; white-space: pre-wrap;">In the days to come, we are working on a self service option to customize Dashboard for the account. In the meanwhile, get in touch with us to customize your new Dashboard 2.x! </span></div>
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<span style="color: black; font-family: "arial"; font-size: 11pt; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Scheduled Remote Master Sync with ERP/CRM</span><span style="color: black; font-family: "arial"; font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;"> made easy: It is imperative that you keep </span><a href="http://blog.vitamap.com/2015/11/whats-new-in-nov-2015-offline-media.html" style="text-decoration: none;"><span style="color: #1155cc; font-family: "arial"; font-size: 11pt; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Master data</span></a><span style="color: black; font-family: "arial"; font-size: 11pt; vertical-align: baseline; white-space: pre-wrap;"> like Stock-in-hand, Site Data, Spares or even Target & Achievement Data in sync.We make it simple by supporting FTP and HTTP connections to ERP/CRMs to sync with all other systems like ERP/CRM. We also provide an email alert to the admin user in case of failure in scheduled uploads. </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Field Executive Management simplified</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">: </span><a href="http://www.vitamap.com/" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Field Service Executive management</span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> is simpler where CT users can disable FE’s without rescheduling tasks. </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">mEdge FAQ Manual in Cloudtrac</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> : We heard you! In our previous survey, you told us to add mEdge FAQ to refer while on-boarding users. It is now available in the downloads section of Cloudtrac. This also brings in a capability to bring your internal documents to share with CT users. Get in touch with your account manager to have your documents published. </span></div>
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<a href="http://1.bp.blogspot.com/-uckOxjDlpsE/WJQmwZXBhWI/AAAAAAAADsY/ZaipRXh-6WUUv506UOZptzjeIi40im62ACK4B/s1600/New%2BBitmap%2BImage.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="124" src="https://1.bp.blogspot.com/-uckOxjDlpsE/WJQmwZXBhWI/AAAAAAAADsY/ZaipRXh-6WUUv506UOZptzjeIi40im62ACK4B/s640/New%2BBitmap%2BImage.jpg" width="640" /></a></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Data Filters </span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">: Data filters in the Dashboard, Activities and Reports interface has been updated to select date ranges or filter for the current month. </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Other Improvements : </span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Among smaller changes we have :</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Refreshed navigation menu for better visibility</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Extended Dashboard to include data from Masters & Reports inside the widgets</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Quicker generation of Call/Job Status Report </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Include custom headers and data in activity, report and download headers</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Other minor bug fixes and performance improvements </span></div>
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<span style="font-family: "arial"; font-size: 14.6667px; white-space: pre-wrap;">We trust these changes will give more insights to your users and help them to #beFieldSmart</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We would love to hear from you on what features you like best or what features you would like to see in future versions. </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Do comment below or send in your thoughts to </span><a href="mailto:sales@vitamap.com" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">sales@vitamap.com</span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">-Prasad </span></div>
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Prasadhttp://www.blogger.com/profile/10413194558730375263noreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-66741480630625298532017-01-24T11:16:00.000+05:302017-01-24T15:01:14.657+05:30[INFOGRAPHIC] unlocking field service excellence<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-size: 14px;"><span style="font-family: "tahoma" , "verdana" , "segoe" , sans-serif;">The world of field service is quickly evolving - gone are the days when technicians relied solely on paper-based scheduling. This is no longer relevant or useful - the convergence of technology (especially mobile), customers expectations and consumerization of service has led to <a href="http://blog.vitamap.com/2017/01/2017-year-when-field-service-leapfrogs.html">new metrics and measurements</a> of success.<br />
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Manufacturing, HVAC, Equipment are beginning to see that customers expect the same level of transparency and service as they receive from modern day e-commerce. As you think about mobility and <a href="http://blog.vitamap.com/2016/06/mission-accomplished-technology-for.html">how technology will impact</a> your service future, we would like to share with you some findings from recent studies.</span></span><br />
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</span></span> <span style="font-size: 14px;"><span style="font-family: "tahoma" , "verdana" , "segoe" , sans-serif;">The future of mobility in technology must be about customer experience and empowerment of the field team to deliver on service promises. This infographic will help you make a strategically strong choice to unlock your service and revenue potential.</span></span><br />
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<a href="https://1.bp.blogspot.com/-Uh0So2ZeCXE/WIces8mxEFI/AAAAAAAADp0/ra3SJiv6WRsI5KWpEL55iyO7I-KWbIY6gCLcB/s1600/final.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img alt="Field technology infographic" border="0" height="640" src="https://1.bp.blogspot.com/-Uh0So2ZeCXE/WIces8mxEFI/AAAAAAAADp0/ra3SJiv6WRsI5KWpEL55iyO7I-KWbIY6gCLcB/s640/final.png" title="Vitamaps mEdge to #servesmart" width="336" /></a></div>
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<a class="button downloadbutton" href="http://www.vitamap.com/downloads/Vitamap-Servesmart-Infographic-Jan-2017.pdf?utm_source=blog&utm_medium=blog&utm_term=blogdownload" rel="" style="display: inline !important;" target="_blank">Download Infographic</a></div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-81146612789588728622017-01-09T18:00:00.000+05:302017-01-10T17:41:46.910+05:302017: The year when Field Service leapfrogs<div dir="ltr" style="text-align: left;" trbidi="on">
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<span id="docs-internal-guid-53a96441-832d-ac80-32a2-8d39280b0289"><span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif;"><a href="https://lh3.googleusercontent.com/KAHZNX6AvCjI-_-B8g9a9RXTB9VO5czEDqTu18VOyEVtzNyP2sOPARqkcomTUTVmhjWewLzuQuBQmBoKhy28uILzFXoVrQljzYn2lGI8PptCDQHmi4z1GVgqOmcz10QoUTlXQn5S" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="Field Service Challenges - mEdge" border="0" height="169" src="https://lh3.googleusercontent.com/KAHZNX6AvCjI-_-B8g9a9RXTB9VO5czEDqTu18VOyEVtzNyP2sOPARqkcomTUTVmhjWewLzuQuBQmBoKhy28uILzFXoVrQljzYn2lGI8PptCDQHmi4z1GVgqOmcz10QoUTlXQn5S" style="border: 1px solid rgb(0, 0, 0); transform: rotate(0rad);" title="Field Service Challenges" width="347" /></a><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">In industries like Industrial Air Conditioning Refrigeration/Heating, field service or after sales customer support performance plays a crucial role in customer satisfaction, continuous service contract renewals and hence revenue. </span><span style="border-image: initial; transform: rotate(0rad);"></span></span></span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">According to Aberdeen survey 2016, the </span><span style="font-size: 14.6667px; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Top Pressures facing Service Organizations </span></div>
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<span style="font-size: 14.6667px; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Are,</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Competition in Product and Service</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Improve Service based on Customer Demands</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Reduced Margins</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Increased Product complexity</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Service Workforce Attrition/turnover</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">As the competition and customer pressure increase, it is important to build the </span><span style="font-size: 14.6667px; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">right capabilities</span><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">,</span></div>
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<a href="https://lh6.googleusercontent.com/OVMWlBxtEbWD_dEV_HAwJxJEOQrjhiXLRw3U2f__wlRMIJSsFCb-rZC2Pz9XVTbrehJFS8a8lRs4lDXTCOnM9JiGWEg9-6wSPNp_fzRYkaXiWX9S1GtUVkH0HClM-Lag-SXy6YZY" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img alt="Field Service - Capabilities , mEdge, Cloudtrac" border="0" height="242" src="https://lh6.googleusercontent.com/OVMWlBxtEbWD_dEV_HAwJxJEOQrjhiXLRw3U2f__wlRMIJSsFCb-rZC2Pz9XVTbrehJFS8a8lRs4lDXTCOnM9JiGWEg9-6wSPNp_fzRYkaXiWX9S1GtUVkH0HClM-Lag-SXy6YZY" style="border: 1px solid rgb(0, 0, 0); transform: rotate(0rad);" title="Field Service - Capabilities" width="489" /></a></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">One of the key aspects of achieving these capabilities is to invest in the right technology. Field Service mobility is one such low hanging solution which addresses some of the top pressure areas and build the right capabilities. </span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">The solution should should help the technician to </span></div>
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<a href="https://lh5.googleusercontent.com/bjuJH0mZ0hl0xC9BcjZiWL9e76JaI4b5jPSj5lwpt2OM2xrucc2PE_W3Fw7DWwkk0mNSR3nhGvemeXznLbNh5bvwVMFRtg0f2TmbY03PZrEguSvwNgkHZ7s1G_y2O36zLCPhgzgR" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="mEdge-overview.gif" border="0" height="289" src="https://lh5.googleusercontent.com/bjuJH0mZ0hl0xC9BcjZiWL9e76JaI4b5jPSj5lwpt2OM2xrucc2PE_W3Fw7DWwkk0mNSR3nhGvemeXznLbNh5bvwVMFRtg0f2TmbY03PZrEguSvwNgkHZ7s1G_y2O36zLCPhgzgR" style="border: 1px solid rgb(0, 0, 0); transform: rotate(0rad);" width="162" /></a><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Close the Call the </span><a href="http://blog.vitamap.com/2015/11/keys-to-field-operations-success-in.html" style="text-decoration: none;"><span style="color: #1155cc; font-size: 14.6667px; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">First Time</span></a></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Create an opportunity out of Service call for an upgrade/Sale</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Make the Service technician productive</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Get accurate service, product and customer information</span></div>
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<a href="http://blog.vitamap.com/2016/04/whats-new-in-april-2016-e-fsr.html" style="text-decoration: none;"><span style="color: #1155cc; font-size: 14.6667px; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Digitize Service Report</span></a><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"> and enable quick invoice generation</span></div>
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<a href="http://www.vitamap.com/" style="text-decoration: none;"><span style="color: #1155cc; font-size: 14.6667px; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Vitamap’s </span></a><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Field Mobility platform is packaged with a mobile application </span><span style="font-size: 14.6667px; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">mEdge and </span><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">middleware</span><span style="font-size: 14.6667px; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;"> Cloudtrac. </span><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">mEdge</span><span style="font-size: 14.6667px; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">is the right assistant to your Field Service teams while Cloudtrac is the perfect companion for operation teams at the back office. It is loaded with with standardized industry recognized capabilities referred in </span><a href="http://www.fieldtechnologiesonline.com/doc/field-technologies-december-special-issue-0001" style="text-decoration: none;"><span style="background-color: white; color: #1155cc; font-size: 13.3333px; font-weight: 700; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Field Mobility 2017: A Look At The Year Ahead</span></a></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Ability to integrate with back-office systems </span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Ease of use </span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Ability to work </span><a href="http://blog.vitamap.com/2016/01/whats-new-jan-2016.html" style="text-decoration: none;"><span style="color: #1155cc; font-size: 14.6667px; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">offline</span></a><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"> </span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Ability to customize </span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Scalability </span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">A typical solution configuration for Heating/Refrigeration industry would be</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Break Fix workflow to complete breakdown tasks</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Preventive maintenance workflows to ensure regular activities are tracked and closed</span></div>
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<a href="https://lh4.googleusercontent.com/EiMaS7-Femva-M6a2muB9aoG0ipXzKs-9MyLzRF61kBDB1ZsttlXOPoDZMUji6u-EBC6knvArncnyGqjbLdlsPsoHqaMfPDxtWj1bRpjmOwmcUuOh_JtBDSB0oAWjXuaVeOTxERi" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="CT-overview-2.gif" border="0" height="242" src="https://lh4.googleusercontent.com/EiMaS7-Femva-M6a2muB9aoG0ipXzKs-9MyLzRF61kBDB1ZsttlXOPoDZMUji6u-EBC6knvArncnyGqjbLdlsPsoHqaMfPDxtWj1bRpjmOwmcUuOh_JtBDSB0oAWjXuaVeOTxERi" style="border: 1px solid rgb(0, 0, 0); transform: rotate(0rad);" width="425" /></a><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Site equipment mapped and tracked during PM activity </span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Complete part details, site details, service history in </span><a href="http://blog.vitamap.com/2016/01/whats-new-jan-2016.html" style="text-decoration: none;"><span style="color: #1155cc; font-size: 14.6667px; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">offline</span></a><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"> for Service technician productivity</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Time tracker status to clearly identify time spent at site</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Solution configured to ensure capture of site and damaged equipments with </span><a href="http://blog.vitamap.com/2014/11/visualizing-location-data.html" style="text-decoration: none;"><span style="color: #1155cc; font-size: 14.6667px; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Geo tagged</span></a><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"> photos</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Capture lead at the site for new service, product upgrade or AMC renewals</span></div>
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<a href="http://blog.vitamap.com/2016/09/The-dashing-new-Dashboard-2.x-by-Vitamap.html" style="text-decoration: none;"><span style="color: #1155cc; font-size: 14.6667px; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Dashboard</span></a><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"> and Reports to get visibility of operations on</span></div>
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<li dir="ltr" style="font-size: 14.6667px; list-style-type: lower-alpha; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Daily and weekly progress summary</span></div>
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<li dir="ltr" style="font-size: 14.6667px; list-style-type: lower-alpha; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Turn Around Time (TAT) calculation</span></div>
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<li dir="ltr" style="font-size: 14.6667px; list-style-type: lower-alpha; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Customer Satisfaction Feedback</span></div>
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<li dir="ltr" style="font-size: 14.6667px; list-style-type: lower-alpha; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Service Technician Performance</span></div>
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</ol>
</ol>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Delivered out of cloud, superior workflow capability, quick on-boarding and with a pay per use model ROI can be double quick compared to any other field service solution or an in-house developed solution.</span></div>
<br /><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Contact </span><a href="mailto:demo@vitamap.com" style="text-decoration: none;"><span style="color: #1155cc; font-size: 14.6667px; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">demo@vitamap.com</span></a><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"> to schedule a demo at your convenience and know how you can leapfrog your field service in 2017</span></span></span></div>
Prasadhttp://www.blogger.com/profile/10413194558730375263noreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-59702623773343461962016-12-01T12:01:00.004+05:302017-01-10T17:42:25.109+05:303 Pillars of Effective Field Sales #sellsmart<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="background-color: transparent; font-family: "arial"; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: #666666; font-size: small;"><i>'To sell more, you need to create more opportunities to sell’</i></span></span></h3>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The adage has stood the test of time. In this age of information a sales app is a great place to start for field sales teams. Be it better coordination, up-to-date information or simply increasing revenue; timeliness, visibility and accuracy are the three pillars that are the key to sales effectiveness. </span></div>
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<a href="https://lh5.googleusercontent.com/gU7zxknnHxhqEWU4JSNS7Snerpn9OMusc3do6kEOx4elk8FCjxevWv9DbRUByjPluv10nJlYOJ6q3Wea2Q9eZQvMZSp8-gT0-UlmIULxn32BBXtK8kTS3evFd6pNlto31ExKc1EO" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="Choosing the right product mEdge" border="0" height="179" src="https://lh5.googleusercontent.com/gU7zxknnHxhqEWU4JSNS7Snerpn9OMusc3do6kEOx4elk8FCjxevWv9DbRUByjPluv10nJlYOJ6q3Wea2Q9eZQvMZSp8-gT0-UlmIULxn32BBXtK8kTS3evFd6pNlto31ExKc1EO" style="border: none; transform: rotate(0rad);" title="Field Sales - Right Product" width="258" /></a><span style="background-color: transparent; font-family: "arial"; font-size: 18.6667px; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: blue;">RIGHT PRODUCT</span></span></h3>
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<span style="background-color: transparent; color: #666666; font-family: "arial"; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">An effective mobile tool helps save precious time for salespeople. They can spend more time understanding customer needs and building a better rapport,closing larger deals and quickly at that! </span></h4>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The right mobile app will : </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Reduce travel times with access to GPS navigation and suggested route plans</span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Digitize stock checks eliminating erroneous data entry processes </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Process new orders without any lag in placing and processing orders </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Provide information for cross-sell opportunities based on visit conversations </span></div>
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<a href="https://lh4.googleusercontent.com/JiAx3fK0r4eGob2rD5BEyE1ecUKSmVk7sqkWq49bAm6QkgqxzbVxiK7i-zDP1yH9fWJM0-GFoGimqfMCmlg_lLG4Td3y4ZUXr-upIkRw8U2usOiIyzX0dzjyrpwzfpI5_K1jhEYK" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="Executed correctly with mEdge" border="0" height="200" src="https://lh4.googleusercontent.com/JiAx3fK0r4eGob2rD5BEyE1ecUKSmVk7sqkWq49bAm6QkgqxzbVxiK7i-zDP1yH9fWJM0-GFoGimqfMCmlg_lLG4Td3y4ZUXr-upIkRw8U2usOiIyzX0dzjyrpwzfpI5_K1jhEYK" style="border: none; transform: rotate(0rad);" title="Done Right mEdge" width="109" /></a><span style="background-color: transparent; font-family: "arial"; font-size: 18.6667px; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: blue;">DONE RIGHT</span></span></h3>
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<span style="color: #666666; font-family: "arial"; font-size: 16px; white-space: pre-wrap;">Real-time access to field data provides perspective to field managers and build processes that are steady, extendable and unbreakable. </span></div>
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<span style="font-family: "arial"; font-size: 14.6667px; white-space: pre-wrap;">A good mobile solution will reinforce : </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Support and guidance to field sales teams in running effective sales meetings</span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Direct access to near real-time feedback from customers. The next best thing to live-streaming every sales meeting </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Build hard hitting sales strategies to counter competition and grow customer base</span></div>
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<a href="https://lh6.googleusercontent.com/OU9UNcwdthLVDJ59o7ECwe7qnqZZti4QHeP6kL_Y5Xo8B48KKQt9dJwTW_w3cTvKxn3wSkB3a34NOWwZiGQXLcMG3y6t-ldhYEqJea6cXtpFntgbnZZnTVscN_0qAGiRj7PfKyfY" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="Field Sales managed right by Vitamap" border="0" height="200" src="https://lh6.googleusercontent.com/OU9UNcwdthLVDJ59o7ECwe7qnqZZti4QHeP6kL_Y5Xo8B48KKQt9dJwTW_w3cTvKxn3wSkB3a34NOWwZiGQXLcMG3y6t-ldhYEqJea6cXtpFntgbnZZnTVscN_0qAGiRj7PfKyfY" style="border: none; transform: rotate(0rad);" title="Managed Right Field Sales" width="127" /></a><span style="background-color: transparent; color: #434343; font-family: "arial"; font-size: 18.666666666666664px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span></h3>
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<span style="background-color: transparent; color: #434343; font-family: "arial"; font-size: 18.666666666666664px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br />
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<span style="background-color: transparent; font-family: "arial"; font-size: 18.6667px; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: blue;">MANAGED RIGHT</span></span></h3>
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<span style="color: #666666; font-family: "arial"; font-size: 16px; white-space: pre-wrap;">Sharing the right information with customers can be pivotal in clinching those record breaking deals. The only way for salespeople to have access to accurate and up-to-date information is with a mobility solution. </span></div>
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<span style="font-family: "arial"; font-size: 14.6667px; white-space: pre-wrap;">A fully integrated mobile initiative will enable: </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span></div>
<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Up-to-date product information - sometimes including intelligence on selling points related to dealers/resellers. </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-size: 14.6667px;">Collection and product stock planning assistance either through sales rep or remotely with reports.</span></span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Accurate pricing details and negotiation meters </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">True partnership with ordering advice based on consumer trends and historical performance helping them make an informed purchase </span></div>
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<span style="background-color: transparent; color: #666666; font-family: "arial"; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><i><span style="font-size: x-large;">#sellsmart</span></i></span></h4>
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<a href="http://www.vitamap.com/" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 18.666666666666664px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">mEdge</span></a><span style="background-color: transparent; color: #434343; font-family: "arial"; font-size: 18.666666666666664px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="background-color: transparent; font-family: "arial"; font-size: 18.6667px; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: blue;">- Field companion for your sales team<div class="separator" style="clear: both; text-align: center;">
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<a href="https://4.bp.blogspot.com/-1Y4W-k2tIcU/WD_DcbeWh8I/AAAAAAAADlg/lfvZGeVHM1g_ZkEF2KqViG27XrYR9ubAgCLcB/s1600/Sellsmart.gif" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://4.bp.blogspot.com/-1Y4W-k2tIcU/WD_DcbeWh8I/AAAAAAAADlg/lfvZGeVHM1g_ZkEF2KqViG27XrYR9ubAgCLcB/s200/Sellsmart.gif" width="112" /></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">In field sales processes, the energy on field is often not translated into traceable action due to lack of real-time coordination. Vitamap’s field solution helps you do just that with a field mobility app, mEdge and a cloud-based middleware, Cloudtrac. It delivers functionality right out of the box : </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Complete flexibility with configurable workflows</span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Online and </span><a href="http://blog.vitamap.com/2016/01/whats-new-jan-2016.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Offline</span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> functionality</span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<a href="http://blog.vitamap.com/2014/11/visualizing-location-data.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">GPS tracking</span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> and </span><a href="http://blog.vitamap.com/2016/06/mission-accomplished-technology-for.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">bar code scanning </span></a></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Accurate reports and </span><a href="http://blog.vitamap.com/2016/09/The-dashing-new-Dashboard-2.x-by-Vitamap.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">dashboards</span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> that provide information at a glance </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Standardized connectors to </span><a href="http://blog.vitamap.com/2015/04/realtime-back-end-integration-field.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">integrate</span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> with CRM/ERP </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Remote master data management with Dealer/Customer mapping, stock availability, target and achievement data etc., </span></div>
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<a href="http://blog.vitamap.com/2016/06/coming-soon-in-medge-july-2016.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">HTTPS</span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> for data security </span></div>
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<span id="docs-internal-guid-3dd2b0e4-b8d6-60d9-8de8-49f09228f8ed"><span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Watch a full demo here </span></span><br />
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Or</span></div>
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<span id="docs-internal-guid-3dd2b0e4-b8da-ce2d-3520-51a617d3cecc"><span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Get in touch with us on </span><a href="mailto:demo@vitamap.com" style="text-decoration: none;"><span style="color: #1155cc; font-family: "arial"; font-size: 14.6667px; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">demo@vitamap.com</span></a><span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"> for a demo.</span></span></div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-19628790810767918722016-11-23T12:18:00.002+05:302017-01-11T12:33:55.211+05:30Accelerating sales of medical devices and equipment with mobility<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: inherit;"><span style="background-color: transparent; color: black; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-size: large;">F</span></span><span style="background-color: transparent; color: black; font-size: 14.6667px; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">ield Sales is an engine which needs to keep running and firing not just to meet sales targets but also ensure customer satisfaction in a consistent manner. In industries like Medical devices, prompt response, access to product information and account information is critical for </span><a href="http://blog.vitamap.com/2016/04/customer-success-story-transition-to.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-size: 14.6667px; font-style: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Field Sales office success</span></a><span style="background-color: transparent; color: black; font-size: 14.6667px; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.</span></span></div>
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<span style="background-color: transparent; color: black; font-size: 14.6667px; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: inherit;">Ensuring that your field reps consistently follow up on leads, meet your target customers from hospitals to doctors to diagnostic centers or to pharma manufacturers is critical.</span></span></div>
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<span style="font-family: inherit;"><span style="background-color: transparent; color: black; font-size: 14.6667px; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Research indicates that access to right information at customer site goes a long way in making a </span><a href="http://blog.vitamap.com/2016/02/whats-new-in-feb-2016-dynamic-pivot.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-size: 14.6667px; font-style: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">productive Field Sales attempt</span></a><span style="background-color: transparent; color: black; font-size: 14.6667px; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.</span></span></div>
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<span id="docs-internal-guid-d88a5bbf-8fee-5198-04cb-6d32f40bbf2f"><span style="font-family: inherit;"><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">A mobility initiative could be the </span><a href="http://blog.vitamap.com/2016/06/mission-accomplished-technology-for.html" style="text-decoration: none;"><span style="color: #1155cc; font-size: 14.6667px; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">differentiating factor</span></a><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"> in having the best field team selling your products and keeping the revenue machinery well oiled. Proven benefits include: </span></span></span><br />
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<span id="docs-internal-guid-d88a5bbf-8fee-9582-e4cc-1fa7a18e96e4"><img alt="mEdge advantages beingfieldsmart" height="403" src="https://lh6.googleusercontent.com/xfJEci9MaPWwEfCQJwfQob72drpW7ya0W-FaQ-P4QxuXzplVurhOf-X6jTASwBYWeUmy8dM9-ufwel8BjmlnoAEBr2Ke1SEFfK_2uHUlCsNPnmAM8w0Aibzhh4FF3O2XdHEeWvCK" style="border: none; transform: rotate(0rad);" title="Benefits of Service Mobility" width="640" /></span><br />
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<span id="docs-internal-guid-d88a5bbf-8fee-d314-00e2-4c46def318e7"><span style="font-family: inherit;"><a href="http://www.vitamap.com/" style="text-decoration: none;"><span style="color: #1155cc; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;"><span style="font-size: large;">mEdge</span></span></a><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"> is a proven, award winning field service mobility app that is used across industries and geographies. Hundreds of field officers rely on it to win new deals and leads on a daily basis. For a demo of the product, comment here or write to </span><a href="mailto:demo@vitamap.com" style="text-decoration: none;"><span style="color: #1155cc; font-size: 14.6667px; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">demo@vitamap.com</span></a><span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">.</span></span></span></div>
Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-6015578720667273075.post-34122999082556531112016-11-23T11:15:00.000+05:302017-01-10T17:43:01.509+05:30Supercharging Medical Equipment Field Service in the age of Mobile<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="background-color: transparent; color: black; font-family: "arial"; font-style: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-size: large;">I</span></span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">mproving customer satisfaction is the top of the list of any field service organizations as indicated by the Aberdeen Survey. Regulatory compliance,relation to patient health and specialized</span><span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"> products up the ante for the medical devices industry. </span></div>
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<a href="https://lh6.googleusercontent.com/vkiE-uBlCeaHUfOIdNAuI66nI99w4HZi-X9kZxS_fs3DQ-CYjZdju0a9_UxJA6DoReICNN7vwkv6glTHDdqO79zQSSXBn14ppfZ3ZV8N7o1cE2jNhQvCBrp-VFyT1Hi3i57PwpmP" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="Field Service Goals - Vitamap" border="0" height="235" src="https://lh6.googleusercontent.com/vkiE-uBlCeaHUfOIdNAuI66nI99w4HZi-X9kZxS_fs3DQ-CYjZdju0a9_UxJA6DoReICNN7vwkv6glTHDdqO79zQSSXBn14ppfZ3ZV8N7o1cE2jNhQvCBrp-VFyT1Hi3i57PwpmP" style="border: none; transform: rotate(0rad);" title="Field Service Goals - mEdge" width="400" /></a></div>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Given this fact it is very critical for the field service teams in the Medical industry to ensure highest up-time of their equipment with timely preventive maintenance, first time fix of breakdowns, meet the tough SLAs and hence ensuring highest customer satisfaction.</span></div>
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<a href="https://lh5.googleusercontent.com/J1ahViaDRjUmiqR9EaWZksqQ-yJ9YTzs4F1X5Vd-X8Ftpd6ohvr_mNoegOV7c1qi066LbcPbQHxCBguwGlefPB9ViCNSp2vq2HucOq6-AchLfu4fZ6i9pujuRKBkzJMf2ge5w-92" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="The mobile advantage in field service - mEdge" border="0" height="244" src="https://lh5.googleusercontent.com/J1ahViaDRjUmiqR9EaWZksqQ-yJ9YTzs4F1X5Vd-X8Ftpd6ohvr_mNoegOV7c1qi066LbcPbQHxCBguwGlefPB9ViCNSp2vq2HucOq6-AchLfu4fZ6i9pujuRKBkzJMf2ge5w-92" style="border: none; transform: rotate(0rad);" title="The mobile advantage in field service - mEdge" width="359" /></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">In order to take this service to the next level, research indicates that along with many other process improvements, investing in a mobility solution plays a critical role. </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Mobility is not a magic bullet. However, when technicians have real time insights into customer and the equipment they are sent out to service , they will be able to have more informed conversations with customers , and ensure that they fix the issue at hand on first visit.</span></div>
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<a href="http://www.vitamap.com/" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Vitamap’s </span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">award winning mobility platform mEdge provides the perfect solution for medical device manufacturers/suppliers to enable their field team with mobility solution in a cost optimal and time efficient way. </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><img alt="Best Field Service Mobile App - mEdge" height="300" src="https://lh3.googleusercontent.com/_slfWQHX6ZTrJE0S16ZAyUhMkL65-73MZg18Q81CbbLigVBKRJI_B-yE_TuACsFOhylNDUBoLFS7Jfh3cSN5ZUg7ovPs6Z1PnMSxEvS-Le69WGKlOM9e2vwQUjNn24-u04buD3AA" style="border: none; transform: rotate(0rad);" title="Best Field Service Mobile App - mEdge" width="533" /></span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Solutions comes packed with features to enable the field engineer to perform at his peak from day one. </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">All the service data from tickets to customers to parts available available on phone and even </span><a href="http://blog.vitamap.com/2016/01/whats-new-jan-2016.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">without internet connectivity</span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Quick and easy customization to meet your service workflow and data capture needs </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Perform the service tasks at the site, capture data and update on real time. </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Create professional </span><a href="http://blog.vitamap.com/2016/04/whats-new-in-april-2016-e-fsr.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">digital service reports</span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> with customer signatures, site images and location insight</span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Get </span><a href="http://blog.vitamap.com/2016/02/leveraging-analytics-in-field-service.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">operation insights</span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> with drag and drop </span><a href="http://blog.vitamap.com/2016/02/whats-new-in-feb-2016-dynamic-pivot.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">reports and visualizations</span></a></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Track and visualize task and field assets on map</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Send rich broadcast messages to technicians on field </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">All this with easy to use API connectivity with your backend ERP/CRMs</span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">All this with quick set up and zero capex makes the adoption all the more simple to adopt</span></div>
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<span id="docs-internal-guid-a8d5f858-8fae-e837-eb7c-3d27b64c1d96"><span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">With your team’s professionalism and mEdge’s technology customer satisfaction is guaranteed all the way. Write to </span><a href="mailto:sales@vitamap.com" style="text-decoration: none;"><span style="color: #1155cc; font-family: "arial"; font-size: 14.6667px; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">sales@vitamap.com</span></a><span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"> to set up a demo today!</span></span></div>
Prasadhttp://www.blogger.com/profile/10413194558730375263noreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-32121200620333691532016-09-30T12:05:00.001+05:302017-01-10T17:43:19.291+05:30Customer Success : Making inroads with telecom equipment maintenance<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We have been working closely with a large multinational that supplies telecom equipment to a large PSU telecom operator in India. With the ongoing #digitalindia efforts, mEdge has become the first external mobile based application to replace the paper based maintenance operations at the PSU. </span></div>
<b id="docs-internal-guid-5b0598fc-79c9-c7f0-ce02-8931e6109904" style="font-weight: normal;"><br /></b>
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<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The quarterly preventive maintenance for Broadband network gateway and Connecting devices to Tier 1 switch and Tier 2 switches deployed across the nation. </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Current Process</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> : Engineers visit sites,complete the periodical maintenance as per the agreed format. They complete the test procedure as per the document and obtain respective site in-charge sign and seal and forward the document (hard copy by post and scanned copy by email) to the respective circle offices for approval and process for payment. </span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The current process is : </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Paper-based and Data entry is manual leading to human error and expensive reconciliation process</span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Long data is not available for analysis and planning </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">No effective way to monitor progress in real-time for the management team </span></div>
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<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Going Forward : </span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> To address the above issues, mEdge was proposed to the PSU and one of their leading vendors is all set to deploy mEdge for their field resources. Among other things, mEdge has the advantage of providing location intelligence and authentication of date and time when the activity was completed. </span></div>
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<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">A digital signature proof and reports in PDF format allow for all service managers and site in-charge on the same page in case of discrepancy. </span></div>
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<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><img alt="Field Mobility Operations" height="191" src="https://lh5.googleusercontent.com/wVVTfEonSmKFoH0Biw-5rK9P01N_JlpfROqjYhyLGXGFC92dj-ZNGeTcKwAZZy0zbByuRh_eJUfBXMTr-MOa04TK1kBcGwv03oU084WVQALypgXzr-S0YyR6B4wKoprdIGBFDutI" style="border: none; transform: rotate(0rad);" title="Paperless Operations" width="602" /></span></div>
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<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Our challenge was to ensure smooth transition to service engineers as well as site in-charge and management teams without breaking an already running process. </span></div>
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<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Engineers will perform the PM in the presence of site in-charge, fills the details in the hard copy. Once the site in-charge has verified the job, engineer enters recorded information on mEdge and obtains the signature in the hard copy and smart phone. The workflow also includes a scan of the hard copy that is included in the pdf report that is generated as part of the update. </span></div>
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<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">In the future, we intend to phase out the physical forms and start to take the observations directly on mEdge and digital signature of the site in-charge. To complete the activity, site in-charge is sent an OTP to authenticate the completion, without which the activity will not be marked as completed. </span></div>
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<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Additionally, the PSU circle in-charge will have access to Cloudtrac at Circle level to look at completed data and download/analyze performance from quarter to quarter. </span></div>
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<span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">We hope to infuse a new level of ease in their ways of working while keeping up with all compliance requirements from all their vendors. If you would like to solve a similar field related problem with mEdge, get in touch with us right away on </span><a href="mailto:sales@vitamap.com" style="text-decoration: none;"><span style="color: #1155cc; font-family: "arial"; font-size: 14.6667px; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">sales@vitamap.com</span></a><span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"> </span></div>
Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-6015578720667273075.post-39594328789094263012016-09-07T17:33:00.002+05:302017-01-11T12:34:11.912+05:30Data vs. Actionable Data - What makes the difference?<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="http://3.bp.blogspot.com/-OVA4giJB9jU/V9AB13txNwI/AAAAAAAADTo/zN44A4KszNIxx0KZfDH80EZ_P56WfGh8ACK4B/s1600/Header.PNG" imageanchor="1"><img alt="Next gen Analytics by Vitamap" border="0" height="176" src="https://3.bp.blogspot.com/-OVA4giJB9jU/V9AB13txNwI/AAAAAAAADTo/zN44A4KszNIxx0KZfDH80EZ_P56WfGh8ACK4B/s640/Header.PNG" title="Dashboard 2.x" width="640" /></a></span></div>
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<span style="font-family: "arial"; font-size: 14.6667px; line-height: 1.38; white-space: pre-wrap;">The emergence of technology has flooded the service leader with more data than ever before. Machines talk to machines, technicians collaborate with each other via mobile devices while in the field, and customers interact with the service team in real-time owning their experience.</span></div>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 6pt; margin-top: 6pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">But with all this access to information and data comes a few challenges. How much is too much data? How can we turn this data into actionable insights? Who needs to know what and when?</span></div>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 6pt; margin-top: 6pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">These are all questions that the service leader is tackling right now. As seen in Aberdeen Group’s recent State of Service Management in 2016: Empower the Data-Driven CSO (March 2016) research, one of the top goals for service leadership was improving the quality and relevance of data for the service team. This is a top 3 goal, only trailing the need to improve customer retention and drive service profitability.</span></div>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 6pt; margin-top: 6pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Happy customers, profits, and then data quality in that order shows how the impact of data is rising on the agenda of the senior service leader today. But how do we get to a place where data is useful?</span></div>
<span id="docs-internal-guid-b4c8ad75-0485-d0a6-ae5e-51888ad3d4a6"><span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">All these are great, and the Best-in-Class have some lessons for the rest:</span></span><br />
<span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"><br /></span>
<br />
<div style="text-align: center;">
<span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"><a href="http://2.bp.blogspot.com/-OIBXnPlnOO0/V9ABlY-uQPI/AAAAAAAADTg/RhI9m0SSbUA_PwN_OIZDKcoA_dxzktkpgCK4B/s1600/Picture3.png" imageanchor="1"><img alt="Vitamap for analytics" border="0" height="218" src="https://2.bp.blogspot.com/-OIBXnPlnOO0/V9ABlY-uQPI/AAAAAAAADTg/RhI9m0SSbUA_PwN_OIZDKcoA_dxzktkpgCK4B/s400/Picture3.png" title="Happy customers with service" width="400" /></a></span></div>
<span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"><br /></span>
<br />
<h4 dir="ltr" style="line-height: 1.38; margin-bottom: 9pt; margin-top: 9pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Empower the service team with the data they need to make decisions, more isn’t always better.</span></h4>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 6pt; margin-top: 6pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Top performers ensure the field team has customized data views which provide only the pertinent information for technician for the specific task they are working on. Having the data necessary to solve complex issues at the time of service is integral to ensuring resolution can occur on a first visit, technicians are efficient, and the customer can be back up and running with minimal downtime.</span></div>
<h4 dir="ltr" style="line-height: 1.38; margin-bottom: 9pt; margin-top: 9pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Give the field team the mobile tools to have access to insights.</span></h4>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 6pt; margin-top: 6pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The field workforce is rapidly changing. We have been fearing the aging workforce for some time now, and it is finally here. But the Best-in-Class ensure that as technicians leave the business, their knowledge does not. They are able to capture best practices and expertise, and store these insights in an accessible location which can be tapped into via mobility in the field.</span></div>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 6pt; margin-top: 6pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The proliferation of data in this era of the empowered customer can be a challenge for many organisations. Too much data leads to delayed action or inaction altogether. Top performing organisations have invested in technology and their internal processes to ensure they can turn all of the valuable data being captured every minute into actionable insights which drive value.</span></div>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 6pt; margin-top: 6pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Top performers were able to take improved data capabilities and turn that into outperformance in key metrics such as customer retention, SLA compliance, and worker productivity.</span></div>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 6pt; margin-top: 6pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Tap into real-time data to make the decisions which will lead you into the future of service excellence.</span></div>
<span id="docs-internal-guid-b4c8ad75-0485-fd96-3812-4fdc097a67bf"></span><br />
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Read the reference article </span><a href="http://fieldservicenews.com/dont-give-me-more-give-me-actionable-data/" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">here</span></a></div>
</div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-91210596571366866422016-09-07T14:37:00.000+05:302017-01-10T17:43:54.503+05:30What’s New in August 2016 - The dashing new Dashboard 2.x!<div dir="ltr" style="text-align: left;" trbidi="on">
<span id="docs-internal-guid-b4c8ad75-03e2-571b-328a-3cf308777d4a"><span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Every modern business benefits from business intelligence - and almost every level within the organisation is receiving,processing and deducing information as a part of their job. Keeping this in mind we have built a brand new Operational Dashboard to understand your field operations using CloudTrac.</span></span><br />
<span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"><br /></span>
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<div class="separator" style="clear: both; text-align: center;">
<a href="https://1.bp.blogspot.com/-fNlseUh-Rfc/V8_X3yQZapI/AAAAAAAADTA/knYv-76W7AMi-1jQX_R1vCwISjxxgUpcACLcB/s1600/8.PNG" imageanchor="1" style="background-color: black; margin-left: 1em; margin-right: 1em;"><img alt="Dashboard for Field Services by Vitamap" border="0" height="223" src="https://1.bp.blogspot.com/-fNlseUh-Rfc/V8_X3yQZapI/AAAAAAAADTA/knYv-76W7AMi-1jQX_R1vCwISjxxgUpcACLcB/s400/8.PNG" title="mEdge Dashboard" width="400" /></a></div>
<span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"><br /></span>
<span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"><br /></span>
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<ul style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The dashboard is presented in clear, colorful graphic interfaces that help you easily understand and evaluate complex data.</span></div>
</li>
<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">This is an extensible and customizable dashboard which derives grouped and pivoted insights from the various data sources created from the operations. These data sources can be task status/completion data, executive location, custom master data or an analytical data. </span></div>
</li>
<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">With Dashboard 2.x you can get a quick insight into the level of completion of tasks for different parameters - based on time period or split by Hubs depending on the cycle time of processes or the user looking at the Dashboard</span></div>
</li>
</ul>
<ul style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Apart from operational data, we can also present Master Data such as a trend chart for monthly sales achieved, or the stock level at warehouses etc., </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">This dashboard can be customized based on key performance indicators to drill through current information, and identify potential operational issues as they happen and opportunity for process improvements overtime. </span></div>
</li>
</ul>
<span id="docs-internal-guid-b4c8ad75-03e2-7bf9-124e-fcc06defacc8"><br /><span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Get in touch with your account managers to enable Dashboard 2.x for your account.</span></span></div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6015578720667273075.post-9636793078304280252016-08-05T13:54:00.001+05:302017-01-10T17:44:10.491+05:30Releasing mEdge v2.5.2<div dir="ltr" style="text-align: left;" trbidi="on">
<div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt;">
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Vitamap Team is pleased to announce the release of the next version of mEdge. mEdge v2.5.2 release includes both new features and bug fixes to known issues. The upgrades are a reflection of feedback received from users to help address field issues. As promised </span><a href="http://blog.vitamap.com/2016/06/coming-soon-in-medge-july-2016.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">here</span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, we have location enforcement, security, user settings control and improved notification are some of the highlights of this release. </span></div>
<div style="line-height: 1.38;">
<span id="docs-internal-guid-6429bba5-03f2-cb44-3540-478da72da2a2"><br /><span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">mEdge v2.5.2 runs on a minimum of 8.3 Google Play Service. (mEdge automatically checks for the version and prompts user to update) </span></span></div>
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<ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Feature Upgrades :</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span></div>
</li>
</ol>
<div style="line-height: 1.38;">
<a href="https://lh6.googleusercontent.com/y12_AX3uzxiqNHk6JnNpXdPq1r3txthl7-oLHBJMw2xnIQbpj_FmLWYGnNVrOgLIpHB3drY-jDylNS9rxmO97VDIrbLo7GSe9_n387DaPs9I_eHZT96DY8dFrrs5-28cLDtpTyKW" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="Screenshot_20160805-125355.png" border="0" height="200" src="https://lh6.googleusercontent.com/y12_AX3uzxiqNHk6JnNpXdPq1r3txthl7-oLHBJMw2xnIQbpj_FmLWYGnNVrOgLIpHB3drY-jDylNS9rxmO97VDIrbLo7GSe9_n387DaPs9I_eHZT96DY8dFrrs5-28cLDtpTyKW" style="border: 1px solid rgb(67, 67, 67); transform: rotate(0rad);" width="179" /></a><b id="docs-internal-guid-6429bba5-03f5-f1c4-716c-f0ef2b83d014" style="font-weight: normal;"><br /></b></div>
<ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">One step upgrade </span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">: The settings screen has been overhauled to provide one touch mEdge upgrade for future releases. </span></div>
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</ol>
<div style="line-height: 1.38;">
<b style="font-weight: normal;"><br /></b></div>
<ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Task List Filters</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> : Settings also allows users to set default filter to display Task list with All, Overdue, Today or Future tasks.</span></div>
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</ol>
<div style="line-height: 1.38;">
<b style="font-weight: normal;"><br /></b></div>
<ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Images in Assignments</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> : v2.5.2 supports images in assignments to clearly present the issue at hand and support </span><a href="http://blog.vitamap.com/2015/11/keys-to-field-operations-success-in.html" style="text-decoration: none;"><span style="background-color: transparent; color: #1155cc; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">first time fix</span></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. </span></div>
</li>
</ol>
<div style="line-height: 1.38;">
<b style="font-weight: normal;"><br /></b></div>
<div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span></div>
<ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<a href="https://lh4.googleusercontent.com/jxdwHdsHlbuQ-9mT_f6WNH0NnGdj1RnVLzRNtZ-BWYPqHLk8qb_OHQ0TiBaiQmn8AAFou82hnN3ZIw2TylDLwsZp4FhQJtvH021i3g3olPLEM2XYzbQSTLbuAp6GLCkVBYwmOpHa" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img alt="Screencast_2016-08-05-12-56-17.gif" border="0" height="212" src="https://lh4.googleusercontent.com/jxdwHdsHlbuQ-9mT_f6WNH0NnGdj1RnVLzRNtZ-BWYPqHLk8qb_OHQ0TiBaiQmn8AAFou82hnN3ZIw2TylDLwsZp4FhQJtvH021i3g3olPLEM2XYzbQSTLbuAp6GLCkVBYwmOpHa" style="border: none; transform: rotate(0rad);" width="120" /></a><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Pinch Zoom for Images</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> : Pinch Zoom functionality has been added to all images in mEdge including images sent in assignment, images attached by user and those images saved for offline updates. </span></div>
</li>
</ol>
<div style="line-height: 1.38;">
<b style="font-weight: normal;"><br /></b></div>
<ol start="5" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">HTTPS Encryption</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> : A layer of security for all user data communication with HTTPS encryption. </span></div>
</li>
</ol>
<div>
<span style="font-family: "arial";"><span style="font-size: 14.6667px; line-height: 20.24px; white-space: pre-wrap;"><br /></span></span></div>
<div>
<span style="font-family: "arial";"><span style="font-size: 14.6667px; line-height: 20.24px; white-space: pre-wrap;"><br /></span></span></div>
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<span style="font-family: "arial";"><span style="font-size: 14.6667px; line-height: 20.24px; white-space: pre-wrap;"><br /></span></span></div>
<div>
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<a href="https://lh6.googleusercontent.com/xAehYqXRCcRpLH9em9w7msPkvqjmIxd2onDEU3wg4biD1wAclvCgkK5xdUFZ6vHwBWbP2-tMYLXu7yMk9kgUr-bDQqPzpy4DANlAcqtkS2wCy4IMfJFWYmm_n-F52is2IrBia40a" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="Screenshot_20160805-125307.png" border="0" height="129" src="https://lh6.googleusercontent.com/xAehYqXRCcRpLH9em9w7msPkvqjmIxd2onDEU3wg4biD1wAclvCgkK5xdUFZ6vHwBWbP2-tMYLXu7yMk9kgUr-bDQqPzpy4DANlAcqtkS2wCy4IMfJFWYmm_n-F52is2IrBia40a" style="border: 1px solid rgb(67, 67, 67); transform: rotate(0rad);" width="240" /></a></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">Location Policy Enforcement</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> : Increased control over location enforcement for mEdge users. Use one of the three levels of enforcement available </span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: circle; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: italic; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">mEdge application level</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> - Users will be prompted to turn on location when they access the app</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: italic; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Update level</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> - Users can view information but will be prompted to activate location when they want to update a task</span></div>
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<span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: italic; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Image level</span><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> - Individual images in updates can be made mandatory location tags where the user will not be able to send and update if the location is turned off.</span></div>
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<li dir="ltr" style="background-color: transparent; color: black; font-family: Arial; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><span style="background-color: transparent; color: black; font-family: "arial"; font-size: 14.666666666666666px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Notification Customization : v2.5.2 comes with the ability to customize notification headers depending on the business workflow.</span></li>
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<span style="font-family: "arial"; font-size: 14.6667px; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Bug Fixes & Improvements</span><span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="font-family: "arial"; font-size: 14.6667px; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">:</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Fixed navigation confirmation dialogue box discards the data even when user selects Cancel. </span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Fixed Error “could not find route” in calculating route. </span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Improved scheduled location reporting.</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Added robust algorithms to handle call updates while experiencing poor data connectivity.</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Improved handling of user input under low memory conditions.</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Fixed root cause of master data corruption happening on some devices. Masters will not get corrupted anymore.</span></div>
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<span style="font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">Background fixes to improve task creation and configuration sync related issues. </span></div>
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<br /><span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">We would love to hear about what you think of our newest mEdge v2.5.2! Drop a line in the comment below or at </span><a href="mailto:info@vitamap.com" style="text-decoration: none;"><span style="color: #1155cc; font-family: "arial"; font-size: 14.6667px; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">info@vitamap.com</span></a><span style="font-family: "arial"; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">.</span></span></div>
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