In our continuous effort to enhance operational efficiency and reduce costs, we’ve introduced a smart enhancement to the service ticketing system using our Cloudtrac platform — combining Corrective Maintenance (CM) and Preventive Maintenance (PM) activities into a single visit wherever applicable. By allowing both CM and PM processes to be carried out together, we can minimize redundant site visits, optimize engineer time, and deliver faster resolutions to customers. Key Enhancements in the Ticketing Process Duplicate Serial Number Check Before creating a new service ticket, the system now checks for duplicate serial numbers. Each serial number is unique across all sites. When a new CM ticket is created, the system automatically checks if another ticket for the same serial number already exists. It displays the open CM tickets, their current status, AMC details, creation date, and other relevant information. This helps engineers quickly assess existing cases and avoid duplicate e...

We are excited to announce a transformative multi-year partnership with a prominent Electrical Service Provider . This collaboration aims to enhance service delivery in field operations. In this blog, we’ll delve into the details of this partnership, the challenges we aim to address, and the innovative solutions we’re implementing to drive efficiency and customer satisfaction. Challenges Faced Despite their industry leadership, the company faced several challenges in service delivery: Inefficient Workflow : Manual processes in scheduling and task assignment led to delays and increased operational costs. Limited Visibility : Lack of real-time data made it difficult for field teams to respond swiftly to customer needs. Customer Satisfaction Issues : Increasing complaints about response times and service quality threatened their reputation. Vitamap's Cloudtrac Solution offers a flexible, user-friendly platform that requires minimal coding skills, enabling rapid implementation and ada...