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Showing posts from May, 2016

The Highlights at Google I/O 2016

Google I/O, Alphabet’s annual developer conference for 2016 has just concluded. We bring you the highlights of  features - Android N, Google Daydream, Android Wear 2.0, Google Home and Allo and Duo, the stars of the keynote session.   Google Assistant - Revamped version of Google Now that can work within other apps, building a Personal Google for each user. Personal AI for users - Contextual suggestions and recommendations based on user behaviour. Conversation with full understanding of context - trying to make the interaction familiar and casual to users Check out the video demo below : Google Home - A central hub for connecting Google Assistant with connected home, smart devices and more. You can ask Google Home anything you want to know, a one pot recipe, book tickets to Jungle Book or even ask for sports scores, a la Google search. This is expected to hit the markets later this fall. Allo - smart text-messaging and Duo - video Goo

Customer Success Story : Quick on-boarding for India’s Growing Telecom Infrastructure Service Provider

We recently added  ISO 9001:2008 and OHSAS 18001:2007 certified Telecom Infrastructure Service provider based in Bangalore. They provide end-to-end Optical, Wireless, and Telecom services to an impressive set of global telecom equipment suppliers . As a company they are committed to excellence in customer service, creativity and integrity. They were also keen on being ecologically conscious and in their line of business that means using paperless system to get the job done.   They were running a complicated system of phone calls and excel sheets that allowed for easy slips in the process. Add to that the complexity of multiple clients and complex compliance processes for each of the clients. We approached them with mEdge and its many possibilities to solve the complexities. We set up their telecom services team with the readily available Preventive Maintenance and Complaint Management workflow. The transition from the previous process to an app-based process was seamless