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Showing posts from September, 2016

Customer Success : Making inroads with telecom equipment maintenance

We have been working closely with a large multinational that supplies telecom equipment to a large PSU telecom operator in India. With the ongoing #digitalindia efforts, mEdge has become the first external mobile based application to replace the paper based maintenance operations at the PSU. The quarterly preventive maintenance for Broadband network gateway and Connecting devices to Tier 1 switch and Tier 2 switches deployed across the nation. Current Process : Engineers visit sites,complete the periodical maintenance as per the agreed format. They complete the test procedure as per the document and obtain respective site in-charge sign and seal and forward the document (hard copy by post and scanned copy by email) to the respective circle offices for approval and process for payment.    The current process is : Paper-based and Data entry is manual leading to human error and expensive reconciliation process Long data is not available for analysis and planning No

Data vs. Actionable Data - What makes the difference?

The emergence of technology has flooded the service leader with more data than ever before. Machines talk to machines, technicians collaborate with each other via mobile devices while in the field, and customers interact with the service team in real-time owning their experience. But with all this access to information and data comes a few challenges. How much is too much data? How can we turn this data into actionable insights? Who needs to know what and when? These are all questions that the service leader is tackling right now. As seen in Aberdeen Group’s recent State of Service Management in 2016: Empower the Data-Driven CSO (March 2016) research, one of the top goals for service leadership was improving the quality and relevance of data for the service team. This is a top 3 goal, only trailing the need to improve customer retention and drive service profitability. Happy customers, profits, and then data quality in that order shows how the impact of data is rising on the

What’s New in August 2016 - The dashing new Dashboard 2.x!

Every modern business benefits from business intelligence - and almost every level within the organisation is receiving,processing and deducing information as a part of their job. Keeping this in mind we have built a brand new Operational Dashboard to understand your field operations using CloudTrac. The dashboard is presented in clear, colorful graphic interfaces that help you easily understand and evaluate complex data. This is an extensible and customizable dashboard which derives grouped and pivoted insights from the various data sources created from the operations. These data sources can be task status/completion data, executive location, custom master data or an analytical data. With Dashboard 2.x you can get a quick insight into the level of completion of tasks for different parameters - based on time period or split by Hubs depending on the cycle time of processes or the user looking at the Dashboard Apart from operational data, we can also present Master