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Showing posts from April, 2018

What's New in April 2018 - Subtask Management, Bulk Messaging with Attachments & a new mEdge Upgrade

Its been a busy few months with lots of new features and an mEdge release. As we strive continue to help our customers get best out of product as well as enable newer possibilities to through our platform. Read below for some of the key updates. If you want to know more details reach out to your account manager.

Launch of My Inbox's rich version : 
Helping Field Executive to keep informed about Latest updates and best practices of Field Activities.Organisations, domains and respective domains information is in hand of Field Executive.Field work catalogs, Sales and Service SOPs and Schematics are get pushed in Field Executive Inbox.The required documents, Files and Photos will be stored and available in My Inbox

Quick Tasks Creation and Allocation from Coordinator : 
Cloudtrac system enabled Interface for coordinator to quickly create Sales, Service and Delivery Tasks.Task assignment can be made global irrespective of restriction on Executive to region.Self Tasks created by mEdge also …

March 2018 Success Story - Transforming CNC Machine Service

CNC Machining is a process used in the manufacturing sector that involves the use of computers to control machine tools. CNC Machines are Large and expensive. A Bangalore headquartered ISO 9001:2015 certified CNC Sales and Service provider was running all his operations manually.
There was lot pain with all the manual spreadsheet, sales and service reports and manually managing different skilled resource allocation at right time and right place.This leads to loss of business opportunities and revenue leakage because of inaccurate billing.
In their search for transformation,mEdge Field Smart Assistant Platformwas the right choice of tool to automate Field Service Operations and Mobile workforce management.Vitamap successfully collaborated with the customer in

Enhancing Customer satisfactionQuicker response and resolution of Service RequestManagement and Tracking of Sales and Service reportsPayment follow-ups and closureField Executive Availability and Claims  managemen…