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Showing posts from August, 2015

Customer Success Story Series : Sales mobility for Home appliances leader

In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers.

In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor.

This home appliances brand had the typical challenges of any foot on street team,

Need for customer specificdata at the site Order status, payments, issues Need to process ordersat site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc.,

Field Mobility for Service Transformation - Infographic

The age of Mobility has freed mobile workers from clipboards & paper intensive processes. Enterprises are now invested in the idea of providing devices. But how many of them are able to cascade the benefit to the rest of the firm? 

Aberdeen Research provides insight into what mobility leaders are doing right. How is their mobility initiative bringing in higher ROI and what are they doing to stay focused on customer satisfaction. 


Download Full Infographic Here