Thursday, 21 September 2017

mEdge might just visit you this billion day sales season - Customer Success story Sep 2017

It's the Big billion sales season again and expect consumers to shop big time on e-commerce portals. As Smartphones are are as always the leading products shipped by ecom companies they need to be ready with a service to back it up to ensure high level of customer satisfaction.

mEdge mobile workforce
mEdge, the smart assistant for the field teams was just the right choice of tool for a service partner of a leading Ecommerce portal, to prepare for this rush.

mEdge will assist the field service teams across the country to plan, respond and address the service needs of consumers when they purchase Smart Phones this big billion day(and beyond). With its intuitive interface, custom workflow configurations, field executives will be able to respond to customers and ensure fix first time, and hence happy customers.

When our customer approached to on-board their service team for e-commerce segment, our team led from front to design, configure and integrate with their CRM in a matter of weeks. With our drag and drop configuration and auto API configuration, the integration were seamless and ensured every bit of field workflow and data capture are addressed.

mEdge ensured that the field technician has access every bit of product information to ensure accurate solution. With our innovative inbuilt web search integration, technician is enabled to exactly look up with the ecommerce portal for the product details without once leaving the app.

With ability to track product tests at customer site and capturing damaged product info integrated to the workflow process system ensured full visibility to the e-commerce provider to provide a seamless replacement experience to their consumers.

What's New in Sep 2017 new mEdge version, config audit log, reporting engine update & more..

It's been a hectic past few months and there have been a ton of improvements on our Mobile Assistant mEdge and also on our middleware Cloudtrac.

mEdge 3.1 has been rolled out to all users and comes with performance improvements under the hood and impressive new features. Supports the smartPlannr for route optimization and smartDash the intelligent/contextual alerting system.
Mobile Workforce with Vitamap

You can read the full update release update here

Some other notable updates include,

Configurations and Publish History:
When managing self service configuration it's extremely handy to get visibility of the and status of configuration with users
  • Cloudtrac now supports Configuration history and with the changes details
  • Current draft and changes done
  • Last published configuration and track configuration sync with mEdge in real time -> Admin can pivot and identify which user is behind configuration and trigger a configuration sync

Dashboard improvements: Easy on eye colors, customization & table widgets
  • The dashboard colors support default material theme and are relatable
  • In addition the colors are customizable on widget basis to provide additional layer of customization
  • Dashboard now supports a bootstrap table widget to visualize tabular information
  • Use them to visualize  in attendance summary, location data, jobs coming etc

API interface got additional options of
  • Upsert -> Update or Add in one command
  • Edit -> Edit the existing Job info -> System intelligently detects change in assignment and acts on it
  • Remove -> Option to remove a Job from the system

Reports Update: Date filter & Custom reporting configuration
  • Reporting system got an upgrade with an ability to bring in data from various transition and data collected options. This allows to create derive insights from the workflow behaviors easily
  • Merge pivoted data with your master to generate insights like like Field Sales visit summary by customer, date and map it with targets

We are working hard and expect some interesting updates to come in the weeks ahead.
Keep it locked and follow us on @mEdgeforField on twitter.

Prasad Nagalapura


Wednesday, 20 September 2017

mEdge 3.1 update available; faster & smarter

Mobile workforce management - vitamap
What is the fastest route to service 10 customers? 20? 30?! We know this is difficult to do in your head. That's why we built Plannr - a route optimiser - right into mEdge. There's one more thing - Dash - smart, context-aware dashboard. Want to get notified & create a visit if you are near a customer location? Dash gives mEdge users the insight they need at their fingertips. Both Plannr & Dash are available in mEdge 3.1. Read on to find out all the improvements in mEdge 3.1.

Release Improvements & Fixes

It’s our continuous endeavour to make mEdge better & faster. With every release we fix bugs, improve data loading speed & reduce memory consumption.

  • mEdge now supports updated Google play services v11 and above. This improves speed and performance of the application. If a user’s phone doesn't have latest version of play services (rarely so) user will be prompted to upgrade the services. Once done, mEdge will run smoothly.
  • Improved location accuracy - mEdge has upgraded to latest version of google play services which offers better accuracy for locations based on cell tower and wifi networks. This will improve quality of captured location data.
  • Reduced app size by 20% - mEdge takes less space on phone and users will get this & subsequent upgrades faster.
  • Stricter mEdge upgrade enforcement - Improved blocking mechanism enabled to ensure, users are forced to upgrade from any access of mEdge. mEdge will block usage as soon as an upgrade is pushed. Users will only be able to use mEdge once they upgrade to the latest version. Note that this feature is optional and used as last resort to upgrade.
  • Current location widget also supports capturing accuracy. You can decide the quality of location data dynamically based on whether the accuracy meets a certain threshold or not.
  • Improvements in task list - Faster loading of tasks & task type icons in map.
  • History & Dashboard screens - Fixed refresh issue on phone screen turn off. Pages are loaded only on page open.
  • mEdge build process improvement - We catch bugs earlier thus improving app quality and reducing need for hotfixes.
  • Experimental scripting engine in forms for better validation and data transformation - run javascript on user data to transform it before call update.

route optimisation using plannr - VitamapWe have added two new features - Plannr & Smart Dash. They make mEdge a smart assistant by providing clever planning optimisation & intelligent, actionable suggestions.


Plannr finds the optimal route for today's tasks thus reducing travel time & distance for user, meets customer schedule requirements and cuts down operating costs for organisation.

Plannr calculates the optimal route & sequence by solving it as Travelling Salesman or Vehicle Routing problem.

Smart dash

An intelligent and intuitive  interface which brings contextual notifications to users and assists in taking actions. This can be utilized to perform various actions to ensure mEdge users are more productive, get more stuff done in same time, ensure meet customer timelines and schedules. (1).gifDash messages can be triggered at a certain time or near a given location.
E.g. everyday at 9 AM user can reminded to mark attendance if he has not done so
Or triggered by location, e.g. if user is within the vicinity of a customer they can be reminded to create a visit with the customer:

How to upgrade:
  • Customer accounts will get auto updated in the coming days
  • Yours will get notification on upgrade -> Click and upgrade on the notification panel
  • Also Settings->Upgrade->follow the instructions
  • Note: If you would like to opt out of the upgrade for now, please inform customer support

Contact your account manager to know more and how you can enable smartPlannr & smartDash in your accounts and #befieldsmart

- Deepankar
Product Engineering