Wednesday, 30 September 2015

What's New in Sep 2015 - Support for Microsoft Dynamics NAV

It’s always been our belief that success of enterprise field mobility or workforce mobility initiatives has significant level of dependence on enterprise backend integration.

Easy Integration - Workforce Mobility - mEdgeAbility of enterprise mobility systems to provide access to business process/customer data while on the field in real time and also ensuring field data flows back to enterprise systems in real time is a critical decision factor for CIOs/IT managers while planning the mobility initiative.

mEdge with MS DYnamicsKeeping this in mind our middleware Cloudtrac APIs have evolved over a period to ensure easy and quick integration. Support of JSON as well as webservice API ensures support for both newer generation systems as well as legacy systems which have served enterprises for a significant time.

Off the shelf support for leading CRMs/ERPs is a critical feature we have been working on. We are happy to announce the support for Microsoft Dynamics NAV.

Microsoft Dynamics NAV is a global enterprise resource planning (ERP) solution that provides small and midsize businesses greater control over their financials and can simplify their supply chain, manufacturing, and operations. It's quick to implement and easy to use, with the power to support your growth ambition.

Microsoft Dynamics NAV provides for one to create, publish, and consume Web services. Leveraging this custom connector in Cloudtrac middleware ensures quick and easy access to NAV data, workflows in mEdge using secure NTLM authentication.
Vitamap - MS Dynamics integration

Vitamap Versatile Integration

Integration is supported with our partner 
Source Edge Software Technologies who are authorized Microsoft Dynamics Partner for extending Microsoft’s ERP and CRM solutions to meet the real needs of your business. SourceEdge develops and implements solutions based on Microsoft Dynamics business management software.

Through this partnership, SourceEdge and Vitamap can quickly and efficiently enable mEdge enterprise field service mobility for enterprises who run their Sales/Service business processes through Microsoft Dynamics NAV. Write to to know more.

Tuesday, 29 September 2015

Customer Success story - Real time data and process continuation through Enterprise Backend integration

When a leading photobook company started to scale their field sales presence, they began to face typical challenges of rapid growth ;

  • Mobile Sales force challenges - mEdgeUnable to map sales goals with day to day operations
  • Slower response from management in the operation aspects due to delayed data availability
  • Lack of real time customer data to Sales officers in field during their visits
  • Accountability of Field Executives of their visits customers, travels and check in details

It was critical to bring in an enterprise workforce mobility solution to ensure sales effectiveness and a steady growth.

Enterprise Mobility - mEdge - backend integration.pngVitamap’s mEdge, provided a perfect combination of ready to use templates, customization to fit the sales process and API to integrate with Enterprise backend systems.

Each of the sales officers are enabled with mEdge to plan and update their customer visits, access to real time customer information on order status and shipment information.
Cloudtracs open JSON APIs ensured that all the business process data captured were updated in Enterprise backend in real time.

mEdge-Sales effectiveness-tracking.pngA query API to get customer data ensured flexible and scalable to be shared with the sales executives on the field.

Simple and intuitive mEdge interface ensured easy and fast adoption of the product in the field. Automated Daily transit reports provide operational insights, travel distances and identify opportunities to improve.

With the adoption of mEdge the app for Enterprise Field Mobility, our client is confident of scaling new heights of Sales effectiveness, customer satisfaction and hence directly improving its top and bottom lines.

Write to to know more to adopt mEdge for your organization and #befieldsmart