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Showing posts from July, 2019

Introducing SmartQue, App based AI driven Queue management solution for WalkIn service centers & more

In our endeavour to help enterprises to digitally transform their operations, we are happy to introduce SmartQue , the App based AI driven Queue management solution for WalkIn service centers. The walk-in service center plays an important role in the consumer’s integration with the brand and its important to make this touch point friction less. Most of the service centers have manual or paper based token dispensation systems to manage queues and service priorities. These mechanisms are not scalable, real time, not connected and most of the time the hardware is broken, thus centers need to use a manual mechanism. Although they provide some semblance of process, the Brands are complete unaware of the happening at their service centers, the wait times, service times, efficiency of the executives and feedback. SmartQue address this gap by completely digitizing the service management operations at walkin service centers through an innovative App

What's New in July 2019; mEdge update, Video support, Custom Dashboards, Advanced Micro Service Framework & new location

Its been a pretty hectic days at Vitamap, on one side the team is actively working with its customer partners in their digital transformation initiatives, the product team is churning away newer things for customers benefit. mEdge 3.4.4 was released a couple of weeks back and is generally available.  Powerful and improved messaging and notification based on Google’s FCM platform. Support for video recording as part of the workflow form updates. Now users can configure video capture as part of the field activities being performed. This enables a new way of doing work from creating field issues and resolving them Vitamap’s robust platform enables video capturing, storing and visualizing them in Cloudtrac portal and mEdge mobile apps Users can configure contextual video capture and set time & size of the streams Videos can also be added during job/ticket creation in Cloudtrac and are available for view in mEdge app Support file upload during workflow updates

Customer Success stories July 2019 : Transforming the Breakdown Warranty Service Management for a fortune 500 Energy Management leader

A European HQed Fortune 500 energy management leader was looking at transforming their field service operation to improve operational effectiveness and customer satisfaction. The business was entirely driven by service partners and effective enablement and tracking of partner process was critical to the success of the business. The business team of the organization decided to go with Vitamap’s Field Force Platform mEdge in place of a global system, due to its flexibility, support for deep automation, configurable analytics and intuitive Mobile App . Vitamap’s professional service team worked to map the business process, Analytics & KPI needs to the solution framework, designed and configured the   Breakdown & supply chain modules Workforce management modules like Attendance, Travel tracker & lodging trackers, Messaging The cloudtrac bot micro service framework was used to configure,  Workflow automation like intelligent ticket assignment,  automated m