A recent Aberdeen survey reported that 61% of the respondents indicated Real time data integration between mobile devices and back-end systems as a critical success factor in organizations considered as Leaders. This didn't come as great surprise to us as enabling and making integration simple is at the core of our Field Service Mobility Offering. The Goal of integration is manifold, ensuring real time data to Field users, up to date insight for the managers, identifying/predicting dissatisfied customers and preventive actions. It empowers field executives to take right decisions ranging from identifying inventory availability to order shipping status to complaint progress and in the process taking customer engagement to the next level. For best results, a combination of real time push, batch updates and real time query can be considered for implementation. Interfacing key transaction data (tickets/leads/delivery/orders etc) in real time and preferably exposing slo