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Automation of Extended Warranty Services Management for Enterprises

  Experience seamless end-to-end digital Extended Warranty Service management for OEM 's . Streamlining their processes, offering paperless processes from inventory generation of the extended warranty to partner allocation and end-user sales, complete with digitized registration, real-time inventory tracking, entitlement generation, partner categorization, multi-role pricing, and decision-driven Management Information System reports—all in an intuitive, user-friendly Cloudtrac platform designed for scalability. Transform your operations with a comprehensive Digital Service-in-a-Box solution tailored for Extended Warranty Service Management for enterprises especially OEMs. Streamline processes, enhance efficiency, and deliver exceptional user experiences with these key features: This enables enterprises to go paperless, From generating extended service inventory to allocation for partners and sales to end users, every step is fully digitized. Simplify processes like registration...

An End-to-End Mechanism for Part Genuineness Check and Registration via QR Codes

Few of the critical challenges that the enterprises and OEM 's face is ensuring the authenticity of their product components is crucial in today's interconnected and fast-paced market. As the part is sold via their partners or third party vendors, they would want to have the knowhow about the end users, where did the particular part was used by the end users, This feature provided through QR Code & Cloudtrac portal allows the end user to check for the Genuinity & ends up registering the purchased product. To address this need, we introduced an end-to-end mechanism that leverages QR codes to verify the genuineness of part serial numbers while enabling effortless registration. Here's how the system works Unique Serial Numbers and QR Codes Each product part is assigned a unique serial number, which is paired with a corresponding QR code. This QR code is affixed to the packaging, providing a seamless method for identification and verification. Each serial number is scan...

Integrated Invoice & Quotation Automation in Field Service Delivery with Cloudtrac platform : Success Story

In today’s fast-paced business landscape, managing high volumes of invoices and quotations efficiently has become a cornerstone of success. While many solutions focus on large-value transactions, there’s a critical gap in addressing smaller-value invoices generated at scale. With Vitamap’s Cloudtrac solution , we aim to bridge this gap by creating value through automation—enhancing efficiency, reducing turnaround times (TAT), and eliminating manual errors. Managing high volumes of low-value transactions is challenging due to manual data entry prone to errors, fragmented systems with limited integration, lengthy approval processes, and a lack of scalability to handle growing demands. These inefficiencies lead to higher operational costs, delays, and diminished customer satisfaction. Cloudtrac Approach: Integrated Invoice & Quotation Automation By extending Cloudtrac’s capabilities to include the commercial aspects of invoice and quotation management, we offer businesses a one-stop s...

Automatic Safety compliance through AI-Driven PPE validation in field service

  We’re excited to share the success of our new AI features and services and their recent trial involving an innovative AI-driven feature within our Cloudtrac Platform's FSM solution. This trial focused on validating field engineers’ compliance with personal protective equipment (PPE) requirements using selfie images captured via our mEdge app. Need for Compliance Ensuring that field engineers adhere to safety protocols is critical in high-risk environments while perfroming service activities like preventive maintainance or breakdown service at customer locations. Challenges Traditional methods for verifying PPE compliance were prone to errors , with large volumes of service activities & FSR reports of engineers to be manually verified. Mostly this activity was sampling based with manual checks, causing manual overhead, sampling errors and non compliances being left unchecked. To address this our customer partner was looking for a reliable and scalabe solution integrated into ...

Transforming Service Delivery: Multi-Year Partnership with a Leading OEM in Power Equipment and Drives

In continuation of our growth journey and offering competent solutions in the Service Delivery automation software platform, We are excited to share  our new multi-year partnership with a world’s leading OEM in power equipment and drives. The partnership aims to transform their service delivery in both field operations and workshop service centers. Challenges Faced Despite their industry leadership, the company faced several challenges in service delivery: Inefficient Workflow & lack of customization in legacy system : Manual processes in scheduling and task assignment led to delays and increased operational costs. Limited feature sets and customizations in the legacy system limited the solution's ability to adopt to business and process changes Limited Visibility & data in silos : Lack of real-time data & in silos made it difficult for field teams to respond swiftly to customer needs. Customer Satisfaction Issues : Lack of real time visibility of contracts and service...