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Introducing SmartQue, App based AI driven Queue management solution for WalkIn service centers & more

In our endeavour to help enterprises to digitally transform their operations, we are happy to introduce SmartQue, the App based AI driven Queue management solution for WalkIn service centers.

The walk-in service center plays an important role in the consumer’s integration with the brand and its important to make this touch point friction less.
Most of the service centers have manual or paper based token dispensation systems to manage queues and service priorities. These mechanisms are not scalable, real time, not connected and most of the time the hardware is broken, thus centers need to use a manual mechanism. Although they provide some semblance of process, the Brands are complete unaware of the happening at their service centers, the wait times, service times, efficiency of the executives and feedback.


















SmartQue address this gap by completely digitizing the service management operations at walkin service centers through an innovative App based Token Dispensation and Intelligent Que all…

What's New in July 2019; mEdge update, Video support, Custom Dashboards, Advanced Micro Service Framework & new location

Its been a pretty hectic days at Vitamap, on one side the team is actively working with its customer partners in their digital transformation initiatives, the product team is churning away newer things for customers benefit.
mEdge 3.4.4 was released a couple of weeks back and is generally available.  Powerful and improved messaging and notification based on Google’s FCM platform.Support for video recording as part of the workflow form updates.Now users can configure video capture as part of the field activities being performed. This enables a new way of doing work from creating field issues and resolving themVitamap’s robust platform enables video capturing, storing and visualizing them in Cloudtrac portal and mEdge mobile appsUsers can configure contextual video capture and set time & size of the streamsVideos can also be added during job/ticket creation in Cloudtrac and are available for view in mEdge appSupport file upload during workflow updatesField users can upload pdfs, docx,…

Customer Success stories July 2019 : Transforming the Breakdown Warranty Service Management for a fortune 500 Energy Management leader

A European HQed Fortune 500 energy management leader was looking at transforming their field service operation to improve operational effectiveness and customer satisfaction. The business was entirely driven by service partners and effective enablement and tracking of partner process was critical to the success of the business.

The business team of the organization decided to go with Vitamap’s Field Force Platform mEdge in place of a global system, due to its flexibility, support for deep automation, configurable analytics and intuitive Mobile App.

Vitamap’s professional service team worked to map the business process, Analytics & KPI needs to the solution framework, designed and configured the

Breakdown & supply chain modules
Workforce management modules like Attendance, Travel tracker & lodging trackers, MessagingThe cloudtrac bot micro service framework was used to configure, Workflow automation like intelligent ticket assignment, automated mapping and notification on part …

Success Story : How a Telecom Technology provider is saving thousands of man hours with Vitamap's Field Force Automation for a large installation project

Any telecom project roll-out across a distributed geography in a tight timeline throws up innumerable project management challenges.

>>The delays/slippages mostly happen less due to planning but due to execution tracking, data collection and delay in submission of work completion reports. T
>>This leads to poor customer satisfaction, penalty for project delay and invariably payment collection delays due to lack of reports/data causing working capital issues.


A leading Telecom Technology provider for a large telecom ISP won a project to deploy wireless equipment across 8k+ sites across country. Their earlier experiences in project coordination let them to review their approach to implementation and how they can improve productivity across the board.

They turned to Vitamap to help them automate their whole field activities of Site Survey, Installation & commissioning and Acceptance test management. The activity had to be completed with hundreds of partner technicians across…

What's New : Sep 2018 new mEdge release, security & performance updates, multiple FSR support and many more

It's been a busy past few months for us as we made some rapid progress in adding new customers, solution for solar/renewals segment segment & new product/infrastructure updates.
mEdge updates:
version 3.4.0 released, provides key performance & security improvements, bug fixes and new features.

An improved token based authentication ensuring between mEdge and CT ensuring still further security for your users/dataNew version ships with https only mode by default  Improved location performance for newer Android versionsSupport to download custom pdf reports in mEdgeNew data collection form widgets of checkbox/switch and multi select interfacesExperimental widgets to Test wifi strengths, connectivity test and bandwidth test automation Improved querying options for data stored locally in mEdge for usage in Forms

Cloudtrac updates:
We have worked hard to improve security, mobile usage experience and a host of feature improvements.


Faster loading of the app with better dashboard & …

What's New in April 2018 - Subtask Management, Bulk Messaging with Attachments & a new mEdge Upgrade

Its been a busy few months with lots of new features and an mEdge release. As we strive continue to help our customers get best out of product as well as enable newer possibilities to through our platform. Read below for some of the key updates. If you want to know more details reach out to your account manager.

Launch of My Inbox's rich version : 
Helping Field Executive to keep informed about Latest updates and best practices of Field Activities.Organisations, domains and respective domains information is in hand of Field Executive.Field work catalogs, Sales and Service SOPs and Schematics are get pushed in Field Executive Inbox.The required documents, Files and Photos will be stored and available in My Inbox

Quick Tasks Creation and Allocation from Coordinator : 
Cloudtrac system enabled Interface for coordinator to quickly create Sales, Service and Delivery Tasks.Task assignment can be made global irrespective of restriction on Executive to region.Self Tasks created by mEdge also …

March 2018 Success Story - Transforming CNC Machine Service

CNC Machining is a process used in the manufacturing sector that involves the use of computers to control machine tools. CNC Machines are Large and expensive. A Bangalore headquartered ISO 9001:2015 certified CNC Sales and Service provider was running all his operations manually.
There was lot pain with all the manual spreadsheet, sales and service reports and manually managing different skilled resource allocation at right time and right place.This leads to loss of business opportunities and revenue leakage because of inaccurate billing.
In their search for transformation,mEdge Field Smart Assistant Platformwas the right choice of tool to automate Field Service Operations and Mobile workforce management.Vitamap successfully collaborated with the customer in

Enhancing Customer satisfactionQuicker response and resolution of Service RequestManagement and Tracking of Sales and Service reportsPayment follow-ups and closureField Executive Availability and Claims  managemen…