Thursday, 29 October 2015

Unveiling the all new mEdge : 2.x

We are glad to announce the latest version of 2.x mEdge - Vitamap’s field mobility platform. We have been working on some great features that will make your field teams performance even more efficient.

All New mEdge 2.x

Updated Look and Feel

We have infused 2.x mEdge with simplicity throughout the Androids latest material themed user interface and widgets.

  • Accessing the menu with a slider interface for quick menu access
  • A two-colored theme with roll up multiple quick action buttons
  • All new mEdge logo and launcher icon
  • Improved activity details interface with configurable background image (map or task)

mEdge 2.x
Quick Access Menu
mEdge 2.0
Improved Activity Details
mEdge 2.0
Quick Action Buttons

Performance 2.x

To ensure real value for users while on the field, 2.x mEdge is packed with performance boosting features.

  • Performance improvements under the hood for speed and battery efficiency
  • Improved algorithms for faster route computation in map view     
  • Improved performance in low network areas with background media upload and media compression  
  • Easy search bar, unread items highlighted to persist on user taking action, progress bar and sync status improvements
  • Flexibility to use Location Picker or enter customer address as per business process

mEdge 2.0
Unread Tasks
mEdge 2.x
Optimized Media Capture

on mEdge 2.x
Accurate Location Picker

We are thrilled to announce this release and of course, as always, look forward to hear from you in the comments below.

Customer Success Series : Energy Services Management

mEdge for Field Mobility

The energy services management business of a large multinational was troubled by zero visibility of field operations in real-time. On digging deeper, they also found that if their field executives missed a deadline, they had no way of knowing unless a customer raised an issue. Adding to their woes: all field operation transactions were on paper and were not entered in a centralized system for the regional managers to refer.

They started to notice a great deal of improvement in other business units within the company. On approaching Vitamap, they were provided with a pilot to iron out the details of mEdge the field mobility platform to address all their issues on field.   

Regional Managers reported having higher control and visibility on the field processes with real-time updates coming in through mEdge. They were easily able to access digital service reports, refer back to missed TAT’s and intervene at the right time avoiding customer escalations.

Measurable benefits

mEdge adoption has also facilitated our client to effectively measure not only service TAT’s, but, also various other TAT’s including SCM, Spare Part Availability etc.,

For the field users, mEdge has become an important tool to stay connected and up to date on their tasks. They are able to adhere to timelines and have experienced increased level of customer satisfaction.

They expect to see measurable efficiency in both systems and human resources in the coming months with the versatile mEdge. #befieldsmart