In today’s fast-paced, service-driven business environment, communication speed and visibility directly impact customer satisfaction, operational efficiency, and stakeholder confidence. While our Cloudtrac platform currently delivers ticket-related notifications through SMS and email, evolving user behavior and communication preferences necessitate a more immediate and interactive channel. The objective of this feature enablement is to introduce real-time WhatsApp notifications to keep stakeholders consistently informed about ticket status updates and critical alerts. Why This Enhancement is Needed Although SMS and email notifications have served as reliable communication channels, they present certain limitations: Emails may be delayed, filtered, or overlooked. SMS messages are limited in format and interactivity. Neither channel supports rich contextual conversations or acknowledgements effectively. Users increasingly rely on messaging platforms for real-time communication. With me...