In our continuous effort to enhance operational efficiency and reduce costs, we’ve introduced a smart enhancement to the service ticketing system using our Cloudtrac platform — combining Corrective Maintenance (CM) and Preventive Maintenance (PM) activities into a single visit wherever applicable. By allowing both CM and PM processes to be carried out together, we can minimize redundant site visits, optimize engineer time, and deliver faster resolutions to customers. Key Enhancements in the Ticketing Process Duplicate Serial Number Check Before creating a new service ticket, the system now checks for duplicate serial numbers. Each serial number is unique across all sites. When a new CM ticket is created, the system automatically checks if another ticket for the same serial number already exists. It displays the open CM tickets, their current status, AMC details, creation date, and other relevant information. This helps engineers quickly assess existing cases and avoid duplicate e...

Preventive Maintenance (PM) is crucial for ensuring the long-term health and efficiency of café equipment. A well-structured PM process not only minimizes downtime but also extends the life of critical assets. To enable a seamless and accountable PM workflow, we’re introducing a digital-first approach using equipment-specific PM dockets, asset management, and technician-led updates through the Cloudtrac platform . Here's a detailed look at how this system will work: 📁 PM Dockets Tailored to Each Equipment 👇 For every piece of equipment installed in a shop, a unique PM docket will be generated based on the Asset Master . The Asset Master serves as the foundational data source, defining asset types, models, and their respective preventive maintenance schedules. These dockets will include all relevant information such as equipment type, location, model, make, and PM frequency (monthly, quarterly, etc.). 🛠️ Ensuring Accurate Asset Information 👇 To maintain the integrity of the PM p...