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Supercharge your digital transformations in service delivery, Sales process, customer engagements, mobile workforce management ! #cloudtrac the 'No code' workflow automation platform & #mEdge the smart mobile assistant
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Realtime Back-end Integration ensures Field Mobility Success
A recent Aberdeen survey reported that 61% of the respondents indicated Real time data integration between mobile devices and back-end systems as a critical success factor in organizations considered as Leaders. This didn't come as great surprise to us as enabling and making integration simple is at the core of our Field Service Mobility Offering.
The Goal of integration is manifold, ensuring real time data to Field users, up to date insight for the managers, identifying/predicting dissatisfied customers and preventive actions. It empowers field executives to take right decisions ranging from identifying inventory availability to order shipping status to complaint progress and in the process taking customer engagement to the next level.
For best results, a combination of real time push, batch updates and real time query can be considered for implementation. Interfacing key transaction data (tickets/leads/delivery/orders etc) in real time and preferably exposing slow changing data through bulk updates or query to BI systems (Goals/Dashboards/Stock at hand etc) are some of the best practices.
At Vitamap we strive to make integration incredibly simple for our customers as they adopt mEdge, the cutting edge field service mobility platform. To enable support for standard and custom back-end systems, Cloudtrac middle-ware supports both JSON and Webservice APIs. Integrating can be as simple as enabling the API option, set authentication and start pushing data.
Once pushed, our smart systems takes care of delivery to mEdge, synchronization, error handling and management.
These interfaces can work across CRM platforms like SAP/MS Dynamics/Oracle/Saleforce/E-commerce platforms etc. As the API interfaces are open one can develop them in .NET/JAVA/PHP/force.com etc. Thus ensuring enterprises can enjoy the benefits of mobile in real quick time and ensure data visibility across platforms.
Look out for this space as we continue to update our API interfaces with additional auth options, sdks, multi data source, api analytics etc
In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers.
In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor.
This home appliances brand had the typical challenges of any foot on street team,
Need for customer specificdata at the site Order status, payments, issues Need to process ordersat site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc.,
Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. This version is the forerunner for mEdge's transformation from a data collection app to a smart assistantthat makes field jobs simpler, faster, smarter.
What to expect from mEdge 3.x? The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions. With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update with the ability to review information being c…
The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.”
Adding a feather to our cap “The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce.”
Talking of the team at Vitamap “The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others.” Go to Article As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace and real-time availability of data. This has opened up the market as…