Skip to main content

Customer Success story - Real time data and process continuation through Enterprise Backend integration

When a leading photobook company started to scale their field sales presence, they began to face typical challenges of rapid growth ;

  • Mobile Sales force challenges - mEdgeUnable to map sales goals with day to day operations
  • Slower response from management in the operation aspects due to delayed data availability
  • Lack of real time customer data to Sales officers in field during their visits
  • Accountability of Field Executives of their visits customers, travels and check in details


It was critical to bring in an enterprise workforce mobility solution to ensure sales effectiveness and a steady growth.


Enterprise Mobility - mEdge - backend integration.pngVitamap’s mEdge, provided a perfect combination of ready to use templates, customization to fit the sales process and API to integrate with Enterprise backend systems.


Each of the sales officers are enabled with mEdge to plan and update their customer visits, access to real time customer information on order status and shipment information.
Cloudtracs open JSON APIs ensured that all the business process data captured were updated in Enterprise backend in real time.

mEdge-Sales effectiveness-tracking.pngA query API to get customer data ensured flexible and scalable to be shared with the sales executives on the field.


Simple and intuitive mEdge interface ensured easy and fast adoption of the product in the field. Automated Daily transit reports provide operational insights, travel distances and identify opportunities to improve.


With the adoption of mEdge the app for Enterprise Field Mobility, our client is confident of scaling new heights of Sales effectiveness, customer satisfaction and hence directly improving its top and bottom lines.

Write to success@vitamap.com to know more to adopt mEdge for your organization and #befieldsmart

Comments

Popular posts from this blog

Actionable Insights at your fingertips with all new Self Service Dashboard

Dashboard is the first thing to be sighted when you login to cloudtrac. Like a friend it takes you around the system giving you an overview of live events. Today we are really excited in the release of brand new capabilities providing you with an improved cloudtrac dashboard interface with better insights and accessibility into the field data.

New additions User self service ⇒  Visualize the way you want Role based Dashboard ⇒ Different analytical insights for different needs FE Dashboard in mEdge ⇒ Enable analytical insight on the move Click to view and download underlying data from widgets ⇒  Dive deep to know the exact data causing that deviation New Widgets and many more being added ⇒ Different perspectives to easily arrive at actionable decision
User self service
We have opened up self service interface for all the administrative users to design their own dashboards. For an admin user, We have opened up a list of widgets from where user is allowed to add new widgets to the dashboard, rem…

Success Story : How a Telecom Technology provider is saving thousands of man hours with Vitamap's Field Force Automation for a large installation project

Any telecom project roll-out across a distributed geography in a tight timeline throws up innumerable project management challenges.

>>The delays/slippages mostly happen less due to planning but due to execution tracking, data collection and delay in submission of work completion reports. T
>>This leads to poor customer satisfaction, penalty for project delay and invariably payment collection delays due to lack of reports/data causing working capital issues.


A leading Telecom Technology provider for a large telecom ISP won a project to deploy wireless equipment across 8k+ sites across country. Their earlier experiences in project coordination let them to review their approach to implementation and how they can improve productivity across the board.

They turned to Vitamap to help them automate their whole field activities of Site Survey, Installation & commissioning and Acceptance test management. The activity had to be completed with hundreds of partner technicians across…

mEdge 3.x : Simpler, Faster, Smarter Field Assistant

Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. 
This version is the forerunner for mEdge's transformation from a data collection app to a smart assistantthat makes field jobs simpler, faster, smarter.






What to expect from mEdge 3.x?
The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions.
With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update with the ability to review information being c…