Customer Success story - Real time data and process continuation through Enterprise Backend integration

When a leading photobook company started to scale their field sales presence, they began to face typical challenges of rapid growth ;

Unable to map sales goals with day to day operations
Slower response from management in the operation aspects due to delayed data availability
Lack of real time customer data to Sales officers in field during their visits
Accountability of Field Executives of their visits customers, travels and check in details

It was critical to bring in an enterprise workforce mobility solution to ensure sales effectiveness and a steady growth.

Enterprise Mobility - mEdge - backend integration.png

Vitamap’s mEdge, provided a perfect combination of ready to use templates, customization to fit the sales process and API to integrate with Enterprise backend systems.

Each of the sales officers are enabled with mEdge to plan and update their customer visits, access to real time customer information on order status and shipment information.

Cloudtracs open JSON APIs ensured that all the business process data captured were updated in Enterprise backend in real time.

A query API to get customer data ensured flexible and scalable to be shared with the sales executives on the field.

Simple and intuitive mEdge interface ensured easy and fast adoption of the product in the field. Automated Daily transit reports provide operational insights, travel distances and identify opportunities to improve.

With the adoption of mEdge the app for Enterprise Field Mobility, our client is confident of scaling new heights of Sales effectiveness, customer satisfaction and hence directly improving its top and bottom lines.

Write to success@vitamap.com to know more to adopt mEdge for your organization and #befieldsmart

Comments

Customer Success Story Series : Sales mobility for Home appliances leader

In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers. In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor. This home appliances brand had the typical challenges of any foot on street team, Challenges Need for customer specific data at the site Order status, payments, issues Need to process orders at site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc., These challenges if not mitigated quickly could snowball to affect the market share and business growth. Our Client identified t...

mEdge 3.x : Simpler, Faster, Smarter Field Assistant

Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. This version is the forerunner for mEdge's transformation from a data collection app to a smart assistant that makes field jobs simpler , faster , smarter . What to expect from mEdge 3.x? The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions. With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update wit...

Vitamap featured in Top 20 most promising Enterprise Mobility Companies - 2016

Vitamap is excited to be featured on the recently published ‘ 20 Most Promising Enterprise Mobility Companies - 2016’ by Silicon India . The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.” Adding a feather to our cap “ The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce. ” Talking of the team at Vitamap “ The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others. ” Go to Article As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace an...

Search This Blog