Customer Success Series : Energy Services Management

The energy services management business of a large multinational was troubled by zero visibility of field operations in real-time. On digging deeper, they also found that if their field executives missed a deadline, they had no way of knowing unless a customer raised an issue. Adding to their woes: all field operation transactions were on paper and were not entered in a centralized system for the regional managers to refer.

They started to notice a great deal of improvement in other business units within the company. On approaching Vitamap, they were provided with a pilot to iron out the details of mEdge the field mobility platform to address all their issues on field.

Regional Managers reported having higher control and visibility on the field processes with real-time updates coming in through mEdge. They were easily able to access digital service reports, refer back to missed TAT’s and intervene at the right time avoiding customer escalations.

mEdge adoption has also facilitated our client to effectively measure not only service TAT’s, but, also various other TAT’s including SCM, Spare Part Availability etc.,

For the field users, mEdge has become an important tool to stay connected and up to date on their tasks. They are able to adhere to timelines and have experienced increased level of customer satisfaction.

They expect to see measurable efficiency in both systems and human resources in the coming months with the versatile mEdge. #befieldsmart

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