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Customer Success Series : Energy Services Management
The energy services management business of a large multinational was troubled by zero visibility of field operations in real-time. On digging deeper, they also found that if their field executives missed a deadline, they had no way of knowing unless a customer raised an issue. Adding to their woes: all field operation transactions were on paper and were not entered in a centralized system for the regional managers to refer.
They started to notice a great deal of improvement in other business units within the company. On approaching Vitamap, they were provided with a pilot to iron out the details of mEdge the field mobility platform to address all their issues on field.
Regional Managers reported having higher control and visibility on the field processes with real-time updates coming in through mEdge. They were easily able to access digital service reports, refer back to missed TAT’s and intervene at the right time avoiding customer escalations.
mEdge adoption has also facilitated our client to effectively measure not only service TAT’s, but, also various other TAT’s including SCM, Spare Part Availability etc.,
For the field users, mEdge has become an important tool to stay connected and up to date on their tasks. They are able to adhere to timelines and have experienced increased level of customer satisfaction.
They expect to see measurable efficiency in both systems and human resources in the coming months with the versatile mEdge. #befieldsmart
In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers. In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor. This home appliances brand had the typical challenges of any foot on street team, Challenges Need for customer specific data at the site Order status, payments, issues Need to process orders at site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc., These challenges if not mitigated quickly could snowball to affect the market share and business growth. Our Client identified t
Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. This version is the forerunner for mEdge's transformation from a data collection app to a smart assistant that makes field jobs simpler , faster , smarter . What to expect from mEdge 3.x? The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions. With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update with the
Vitamap is excited to be featured on the recently published ‘ 20 Most Promising Enterprise Mobility Companies - 2016’ by Silicon India . The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.” Adding a feather to our cap “ The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce. ” Talking of the team at Vitamap “ The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others. ” Go to Article As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace and re