Skip to main content

Customer Success Story : Quick on-boarding for India’s Growing Telecom Infrastructure Service Provider

By Anonymous

mEdge by Vitamap for Telecom infrastructure companies

We recently added  ISO 9001:2008 and OHSAS 18001:2007 certified Telecom Infrastructure Service provider based in Bangalore. They provide end-to-end Optical, Wireless, and Telecom services to an impressive set of global telecom equipment suppliers.

As a company they are committed to excellence in customer service, creativity and integrity. They were also keen on being ecologically conscious and in their line of business that means using paperless system to get the job done.  

They were running a complicated system of phone calls and excel sheets that allowed for easy slips in the process. Add to that the complexity of multiple clients and complex compliance processes for each of the clients. We approached them with mEdge and its many possibilities to solve the complexities.


We set up their telecom services team with the readily available Preventive Maintenance and Complaint Management workflow. The transition from the previous process to an app-based process was seamless and the team at the customer organisation were able to see the advantages quite clearly.
Before long, they were suggesting mEdge to be used by other field processes within the organisation. A field based auditing team and teams working on various other clients were shortly onboarded.


Two months down the line, the coordinators are able to :
  • Manage critical breakdowns within agreed SLA’s with greater visibility of the proceedings on field
  • Manage spare requests and ensure timely delivery of required parts
  • Less room for error as manual data entry is eliminated
  • Audit teams are able to accomplish better compliance supported by rich media
  • Achieve the overall objective of running an eco-friendly business

Mohan - a coordinator using our platform says “We have seen many advantages with the implementation of mEdge. Tracking FE’s and updates on level of completion for each job, material details at site is what we find great value in. The app is very useful and has very relevant features for our staff. We are in the process of streamlining internal processes to realize the full value of using the platform for our field activities”

 
The success of this client depended on how quickly we are able to start showing returns and earn buy-in from users and management alike. We managed to turn it around with the readily available workflows and how quickly we were able to onboard users and have the field teams up and running geared with mEdge.

Do you have similar roadblocks with your field teams? Write to us at sales@vitamap.com to discuss how Vitamap can help you.
Labels:

Comments

Post a Comment

Popular posts from this blog

Customer Success Story Series : Sales mobility for Home appliances leader

By
In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers. In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor. This home appliances brand had the typical challenges of any foot on street team, Challenges Need for customer specific data at the site Order status, payments, issues Need to process orders at site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc., These challenges if not mitigated quickly could snowball to affect the market share and business growth. Our Client identified t...
99 comments
Read more

mEdge 3.x : Simpler, Faster, Smarter Field Assistant

By Anonymous
Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0.  This version is the forerunner for mEdge's transformation from a data collection app to a smart assistant   that makes field jobs simpler , faster , smarter . What to expect from mEdge 3.x? The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions. With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update wit...
15 comments
Read more

Vitamap featured in Top 20 most promising Enterprise Mobility Companies - 2016

By
Vitamap is excited to be featured on the recently published ‘ 20 Most Promising Enterprise Mobility Companies - 2016’ by Silicon India .   The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.” Adding a feather to our cap “ The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce. ” Talking of the team at Vitamap “ The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others. ” Go to Article As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace an...
16 comments
Read more