Skip to main content

Customer Success Story : Quick on-boarding for India’s Growing Telecom Infrastructure Service Provider

mEdge by Vitamap for Telecom infrastructure companies

We recently added  ISO 9001:2008 and OHSAS 18001:2007 certified Telecom Infrastructure Service provider based in Bangalore. They provide end-to-end Optical, Wireless, and Telecom services to an impressive set of global telecom equipment suppliers.

As a company they are committed to excellence in customer service, creativity and integrity. They were also keen on being ecologically conscious and in their line of business that means using paperless system to get the job done.  

They were running a complicated system of phone calls and excel sheets that allowed for easy slips in the process. Add to that the complexity of multiple clients and complex compliance processes for each of the clients. We approached them with mEdge and its many possibilities to solve the complexities.


We set up their telecom services team with the readily available Preventive Maintenance and Complaint Management workflow. The transition from the previous process to an app-based process was seamless and the team at the customer organisation were able to see the advantages quite clearly.
Before long, they were suggesting mEdge to be used by other field processes within the organisation. A field based auditing team and teams working on various other clients were shortly onboarded.


Two months down the line, the coordinators are able to :
  • Manage critical breakdowns within agreed SLA’s with greater visibility of the proceedings on field
  • Manage spare requests and ensure timely delivery of required parts
  • Less room for error as manual data entry is eliminated
  • Audit teams are able to accomplish better compliance supported by rich media
  • Achieve the overall objective of running an eco-friendly business


Mohan - a coordinator using our platform says “We have seen many advantages with the implementation of mEdge. Tracking FE’s and updates on level of completion for each job, material details at site is what we find great value in. The app is very useful and has very relevant features for our staff. We are in the process of streamlining internal processes to realize the full value of using the platform for our field activities”

 
The success of this client depended on how quickly we are able to start showing returns and earn buy-in from users and management alike. We managed to turn it around with the readily available workflows and how quickly we were able to onboard users and have the field teams up and running geared with mEdge.

Do you have similar roadblocks with your field teams? Write to us at sales@vitamap.com to discuss how Vitamap can help you.

Comments

Popular posts from this blog

Actionable Insights at your fingertips with all new Self Service Dashboard

Dashboard is the first thing to be sighted when you login to cloudtrac. Like a friend it takes you around the system giving you an overview of live events. Today we are really excited in the release of brand new capabilities providing you with an improved cloudtrac dashboard interface with better insights and accessibility into the field data.

New additions User self service ⇒  Visualize the way you want Role based Dashboard ⇒ Different analytical insights for different needs FE Dashboard in mEdge ⇒ Enable analytical insight on the move Click to view and download underlying data from widgets ⇒  Dive deep to know the exact data causing that deviation New Widgets and many more being added ⇒ Different perspectives to easily arrive at actionable decision
User self service
We have opened up self service interface for all the administrative users to design their own dashboards. For an admin user, We have opened up a list of widgets from where user is allowed to add new widgets to the dashboard, rem…

Success Story : How a Telecom Technology provider is saving thousands of man hours with Vitamap's Field Force Automation for a large installation project

Any telecom project roll-out across a distributed geography in a tight timeline throws up innumerable project management challenges.

>>The delays/slippages mostly happen less due to planning but due to execution tracking, data collection and delay in submission of work completion reports. T
>>This leads to poor customer satisfaction, penalty for project delay and invariably payment collection delays due to lack of reports/data causing working capital issues.


A leading Telecom Technology provider for a large telecom ISP won a project to deploy wireless equipment across 8k+ sites across country. Their earlier experiences in project coordination let them to review their approach to implementation and how they can improve productivity across the board.

They turned to Vitamap to help them automate their whole field activities of Site Survey, Installation & commissioning and Acceptance test management. The activity had to be completed with hundreds of partner technicians across…

mEdge 3.x : Simpler, Faster, Smarter Field Assistant

Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. 
This version is the forerunner for mEdge's transformation from a data collection app to a smart assistantthat makes field jobs simpler, faster, smarter.






What to expect from mEdge 3.x?
The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions.
With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update with the ability to review information being c…