When a leading multinational in the power products industry approached Vitamap, they were struggling with a familiar challenge— warranty support stuck in the past . An aging tool, endless spreadsheets, and disconnected processes meant service delays, minimal automation, and zero visibility into critical metrics like part costs and service expenses. The result? Frustrated customers, wasted resources, and inefficiencies at every turn. With our Cloudtrac automation platform and the mEdge field service app, we set out to transform their warranty service into a streamlined, transparent, and highly efficient operation. But technology was only part of the solution—our professional services team worked closely with the client to redesign the service process from the ground up. We built a single, unified platform where warehouse teams, service engineers, customers, and service partners could collaborate seamlessly. Easy-to-use action boards replaced fragmented communication, ensuring every s...

As part of the client’s solution requirements, Vitamap delivered a smooth integration between Nokia OSS and Cloudtrac Platform for handling Site Work Oder activities for a leading Telecom Company in India. Cloudtrac WFM was configured with the required Site Work Oder workflows, parameters, and app settings, with detailed API documentation created for message templates. The process ensures real-time coordination between systems. Nokia OSS triggers Site Work Oder field activities step-by-step via API. These activities are sent to Cloudtrac Platform , which assigns them to the respective field engineers. Field engineers update their progress and results directly in Cloudtrac Platform . The updated data is sent back to Nokia OSS automatically via API. Detailed Process: Nokia OSS pushes Site Work Order field activities step-by-step via API to Cloudtrac Platform . The coordinator allocates these activities to the appropriate technicians. Technicians receive their assignments in the mEd...