Seamless Site Work Orders—Powered by Cloudtrac Platform

As part of the client’s solution requirements, Vitamap delivered a smooth integration between Nokia OSS and Cloudtrac Platform for handling Site Work Oder activities for a leading Telecom Company in India.

Cloudtrac WFM was configured with the required Site Work Oder workflows, parameters, and app settings, with detailed API documentation created for message templates. The process ensures real-time coordination between systems.

Nokia OSS triggers Site Work Oder field activities step-by-step via API.
These activities are sent to Cloudtrac Platform, which assigns them to the respective field engineers.
Field engineers update their progress and results directly in Cloudtrac Platform.

The updated data is sent back to Nokia OSS automatically via API.
Detailed Process:

Nokia OSS pushes Site Work Order field activities step-by-step via API to Cloudtrac Platform.

The coordinator allocates these activities to the appropriate technicians.

Technicians receive their assignments in the mEdge App, plan their site visits, and execute the tasks.

During the site visit, the technician completes the activity, updates the necessary parameters, and submits the report through the mEdge App.

Coordinators and managers can monitor the project’s progress in real time through Cloudtrac Platform.

All updated data is sent back automatically to Nokia OSS via API.

The integration uses HTTP JSON APIs for secure, real-time data exchange between Cloudtrac Platform and Nokia servers—resulting in faster task assignments, accurate tracking, and improved operational efficiency from start to finish.

Stay tuned for more updates as we continue to innovate and enhance our solutions!

For further information on our WFM solutions and how we can assist your organization, Contact us @ sales@vitamap.com

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