We onboarded a warranty management services company recently. The Chennai based company manage PSU maintenance activity and was looking to automate their field based preventive maintenance process.       In a typical set-up, the coordinators were tracking most of the operations with spreadsheets for their multi-city operations. Although they were able to complete most tasks,they had many problems on the field. Coordinators lacked visibility regarding blockages on field and involved several phone calls for intervention and closure. Collating data from the wide-spread operations to submit compliance reports was tedious, time consuming and error prone As all the data was captured in paper, no digitized info for analysis and improvement Customer management issues arising due to complaints not addressed during PM activity    Prolonged payment cycles and penalties due to all the above reasons       To be...