- Coordinators lacked visibility regarding blockages on field and involved several phone calls for intervention and closure.
- Collating data from the wide-spread operations to submit compliance reports was tedious, time consuming and error prone
- As all the data was captured in paper, no digitized info for analysis and improvement
- Customer management issues arising due to complaints not addressed during PM activity
- Prolonged payment cycles and penalties due to all the above reasons
To begin with, we set-up a comprehensive checklist on mEdge to address all the data points that was originally captured using a paper form. Following which, we were able to provide a print-ready form with all data from field. This will greatly help them with compliance in billing and due diligence.
- Improvement in compliance and ease of billing
- Regularize payment cycles and reduce penalties
- Reduce paperwork
- Increase in efficiency of field resources
- Foster better customer relationship
- Accurate and available data for analysis and improvement
Explore how you can use mEdge in your service, sales or delivery organisation. Write to us at firstname.lastname@example.org or request for a demo here.