Skip to main content

Customer Success Story - Due Diligence and Compliance made easy

By Anonymous
We onboarded a warranty management services company recently. The Chennai based company manage PSU maintenance activity and was looking to automate their field based preventive maintenance process.      
In a typical set-up, the coordinators were tracking most of the operations with spreadsheets for their multi-city operations. Although they were able to complete most tasks,they had many problems on the field.
  • Coordinators lacked visibility regarding blockages on field and involved several phone calls for intervention and closure.
  • Collating data from the wide-spread operations to submit compliance reports was tedious, time consuming and error prone
  • As all the data was captured in paper, no digitized info for analysis and improvement
  • Customer management issues arising due to complaints not addressed during PM activity   
  • Prolonged payment cycles and penalties due to all the above reasons      


due diligence made easy with mEdge
To begin with, we set-up a comprehensive checklist on mEdge to address all the data points that was originally captured using a paper form. Following which, we were able to provide a print-ready form with all data from field. This will greatly help them with compliance in billing and due diligence.


With the ability to prefill data from masters, coordinator is able to run smooth operations. Simple inputs such as the field resource, asset ID and the date are all they need to send tasks, the rest of the data is read from masters and available for mEdge users.      
With mEdge in place, they hope to see
  • Improvement in compliance and ease of billing
  • Regularize payment cycles and reduce penalties
  • Reduce paperwork
  • Increase in efficiency of field resources
  • Foster better customer relationship
  • Accurate and available data for analysis and improvement

Explore how you can use mEdge in your service, sales or delivery organisation. Write to us at sales@vitamap.com or request for a demo here.
Labels:

Comments

  1. Amy Watson5 March 2019 at 00:40

    This comment has been removed by a blog administrator.

    ReplyDelete

Post a Comment

Popular posts from this blog

Customer Success Story Series : Sales mobility for Home appliances leader

By
In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers. In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor. This home appliances brand had the typical challenges of any foot on street team, Challenges Need for customer specific data at the site Order status, payments, issues Need to process orders at site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc., These challenges if not mitigated quickly could snowball to affect the market share and business growth. Our Client identified t...
99 comments
Read more

mEdge 3.x : Simpler, Faster, Smarter Field Assistant

By Anonymous
Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0.  This version is the forerunner for mEdge's transformation from a data collection app to a smart assistant   that makes field jobs simpler , faster , smarter . What to expect from mEdge 3.x? The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions. With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update wit...
15 comments
Read more

Vitamap featured in Top 20 most promising Enterprise Mobility Companies - 2016

By
Vitamap is excited to be featured on the recently published ‘ 20 Most Promising Enterprise Mobility Companies - 2016’ by Silicon India .   The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.” Adding a feather to our cap “ The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce. ” Talking of the team at Vitamap “ The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others. ” Go to Article As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace an...
16 comments
Read more