In continuation of our growth journey and offering competent solutions in the Service Delivery automation software platform, We are excited to share  our new multi-year partnership with a world’s leading OEM in power equipment and drives. The partnership aims to transform their service delivery in both field operations and workshop service centers. Challenges Faced Despite their industry leadership, the company faced several challenges in service delivery: Inefficient Workflow & lack of customization in legacy system : Manual processes in scheduling and task assignment led to delays and increased operational costs. Limited feature sets and customizations in the legacy system limited the solution's ability to adopt to business and process changes Limited Visibility & data in silos : Lack of real-time data & in silos made it difficult for field teams to respond swiftly to customer needs. Customer Satisfaction Issues : Lack of real time visibility of contracts and service

  Introduction In today’s fast-paced telecommunications environment, the ability to manage service issues effectively is crucial for maintaining high levels of customer satisfaction. We are excited to share our recent success in integrating our Vitamap solution with leading backend systems, including Fresh service and Nokia OSS . This integration focuses on improving trouble ticketing for fiber loss, preventive maintenance, and site activities, delivering enhanced efficiency and streamlined operations. Cloudtrac comes with built-in middleware API capabilities that enable seamless integration with various backend CRMs. Our platform has successfully integrated with leading third-party systems, including Fresh service, Mulesoft, Nokia Flow one, SAP CPI, Salesforce, and more. This robust integration framework allows Cloudtrac to streamline data exchange, enhance workflow automation, and improve operational efficiency across different platforms, ensuring a unified experience for our client

In the fast-paced world of telecommunications, efficiency and reliability are paramount. A leading NLD carrier, faced challenges in their fiber patrolling process. This success story explores how they leveraged Vitamap's Workforce Management solution to automate and digitize their operations, significantly enhancing their service delivery. Challenges Faced Prior to the implementation of the Vitamap's Cloudtrac & mEdge solution, Company relied heavily on manual processes and reporting for fiber patrolling, which resulted in: Lack of consistency and compliance in Fiber patrolling activity. Higher response times for reported issues.   Higher error rate in task assignment due to miscommunication. Increased operational costs annually due to inefficiencies. Lower Customer satisfaction levels. The Solution; Vitamap's Cloudtrac Workforce Management Solution! The Vitamap's Cloudtrac platform approach offered our clients a flexible, customizable platform that required minima

T hese are unprecedented times, as enterprises look to navigate through a tough business environment caused by Covid-19. The pandemic has paralyzed several businesses, thrusting CIOs & business leaders to the center stage with some major challenges before them - including becoming caretakers of customers, enablers of employee experience and hand-holders of business operations in a time of crisis. The onus has fallen on CIOs & business leaders to provide scale and flexibility to businesses by ensuring seamless remote working, high-level support to customers and partners, risk management and security of the company’s assets. However, the situation also gives them an opportunity to be change leaders and drive digital transformation-led initiatives across their organizations. In simple words "Digital transformation is generally viewed as an aggregation of modern tools and processes leveraged to solve business problems and satisfy customers." “Fifty-nine percent of 373 IT

In our endeavour to help enterprises to digitally transform their operations, we are happy to introduce SmartQue , the App based AI driven Queue management solution for WalkIn service centers. The walk-in service center plays an important role in the consumer’s integration with the brand and its important to make this touch point friction less. Most of the service centers have manual or paper based token dispensation systems to manage queues and service priorities. These mechanisms are not scalable, real time, not connected and most of the time the hardware is broken, thus centers need to use a manual mechanism. Although they provide some semblance of process, the Brands are complete unaware of the happening at their service centers, the wait times, service times, efficiency of the executives and feedback. SmartQue address this gap by completely digitizing the service management operations at walkin service centers through an innovative App