In our continuous effort to enhance operational efficiency and reduce costs, we’ve introduced a smart enhancement to the service ticketing system using our Cloudtrac platform — combining Corrective Maintenance (CM) and Preventive Maintenance (PM) activities into a single visit wherever applicable. By allowing both CM and PM processes to be carried out together, we can minimize redundant site visits, optimize engineer time, and deliver faster resolutions to customers. Key Enhancements in the Ticketing Process Duplicate Serial Number Check Before creating a new service ticket, the system now checks for duplicate serial numbers. Each serial number is unique across all sites. When a new CM ticket is created, the system automatically checks if another ticket for the same serial number already exists. It displays the open CM tickets, their current status, AMC details, creation date, and other relevant information. This helps engineers quickly assess existing cases and avoid duplicate e...

We are excited to announce a transformative multi-year partnership with a prominent Electrical Service Provider . This collaboration aims to enhance service delivery in field operations. In this blog, we’ll delve into the details of this partnership, the challenges we aim to address, and the innovative solutions we’re implementing to drive efficiency and customer satisfaction. Challenges Faced Despite their industry leadership, the company faced several challenges in service delivery: Inefficient Workflow : Manual processes in scheduling and task assignment led to delays and increased operational costs. Limited Visibility : Lack of real-time data made it difficult for field teams to respond swiftly to customer needs. Customer Satisfaction Issues : Increasing complaints about response times and service quality threatened their reputation. Vitamap's Cloudtrac Solution offers a flexible, user-friendly platform that requires minimal coding skills, enabling rapid implementation and ada...

When a leading multinational in the power products industry approached Vitamap, they were struggling with a familiar challenge— warranty support stuck in the past . An aging tool, endless spreadsheets, and disconnected processes meant service delays, minimal automation, and zero visibility into critical metrics like part costs and service expenses. The result? Frustrated customers, wasted resources, and inefficiencies at every turn. With our Cloudtrac automation platform and the mEdge field service app, we set out to transform their warranty service into a streamlined, transparent, and highly efficient operation. But technology was only part of the solution—our professional services team worked closely with the client to redesign the service process from the ground up. We built a single, unified platform where warehouse teams, service engineers, customers, and service partners could collaborate seamlessly. Easy-to-use action boards replaced fragmented communication, ensuring every s...

As part of the client’s solution requirements, Vitamap delivered a smooth integration between Nokia OSS and Cloudtrac Platform for handling Site Work Oder activities for a leading Telecom Company in India. Cloudtrac WFM was configured with the required Site Work Oder workflows, parameters, and app settings, with detailed API documentation created for message templates. The process ensures real-time coordination between systems. Nokia OSS triggers Site Work Oder field activities step-by-step via API. These activities are sent to Cloudtrac Platform , which assigns them to the respective field engineers. Field engineers update their progress and results directly in Cloudtrac Platform . The updated data is sent back to Nokia OSS automatically via API. Detailed Process: Nokia OSS pushes Site Work Order field activities step-by-step via API to Cloudtrac Platform . The coordinator allocates these activities to the appropriate technicians. Technicians receive their assignments in the mEd...