When a leading multinational in the power products industry approached Vitamap, they were struggling with a familiar challenge— warranty support stuck in the past . An aging tool, endless spreadsheets, and disconnected processes meant service delays, minimal automation, and zero visibility into critical metrics like part costs and service expenses. The result? Frustrated customers, wasted resources, and inefficiencies at every turn. With our Cloudtrac automation platform and the mEdge field service app, we set out to transform their warranty service into a streamlined, transparent, and highly efficient operation. But technology was only part of the solution—our professional services team worked closely with the client to redesign the service process from the ground up. We built a single, unified platform where warehouse teams, service engineers, customers, and service partners could collaborate seamlessly. Easy-to-use action boards replaced fragmented communication, ensuring every s...

As part of the client’s solution requirements, Vitamap delivered a smooth integration between Nokia OSS and Cloudtrac Platform for handling Site Work Oder activities for a leading Telecom Company in India. Cloudtrac WFM was configured with the required Site Work Oder workflows, parameters, and app settings, with detailed API documentation created for message templates. The process ensures real-time coordination between systems. Nokia OSS triggers Site Work Oder field activities step-by-step via API. These activities are sent to Cloudtrac Platform , which assigns them to the respective field engineers. Field engineers update their progress and results directly in Cloudtrac Platform . The updated data is sent back to Nokia OSS automatically via API. Detailed Process: Nokia OSS pushes Site Work Order field activities step-by-step via API to Cloudtrac Platform . The coordinator allocates these activities to the appropriate technicians. Technicians receive their assignments in the mEd...

In projects involving multiple sites, accurate location tracking plays a crucial role in ensuring data integrity and accountability. Each site is mapped within a defined polygon area and tagged with specific latitude-longitude coordinates. To streamline operations, The Cloudtrac platform uses geofencing to manage Field Executive (FE) actions: Check-in Validation : FEs must be physically within the project polygon to check in. Attempts outside this boundary will trigger an error. Status Update Restrictions : Once a service ticket is created, the FE must be within a 200-meter radius of the designated site to update the ticket status. Error Prompt : If an FE tries to update status from outside this 200-meter radius, they will receive an alert: "Your location is out of the premises to update the Status! Please be in the 200 mtrs radius to update the Status." Expanding Geo-Fencing Capabilities for Scalable Field Operations Accurate location logging not only improves operationa...

I n a dynamic supply chain environment, Reverse Integration in the Warehouse plays a critical role in ensuring accurate and real-time tracking of all incoming stock—be it new parts, customer returns, or refurbished items. At the heart of this process is the Goods Receipt Note (GRN) workflow, which serves as the formal mechanism to log and validate every stock inflow. We handle Corrective Maintenance , both with and without spare parts. Spare part requests (indents) originate from the service team to the stores. Upon indent creation, the system checks for spare parts in stock. If available, an indent is automatically generated in the store. When a request is created, a Delivery Challan and a reverse Delivery Challan are automatically generated and sent to transport team and the customer. Once a request is created, DC has been done by the ASP, service ticket is automatically gets updated. After physical receipt at the store, the Field Engineer (FE) from the service team visits the sit...

A re you tired of manual billing processes that eat up your time and lead to costly errors? Imagine a system where reports are readily available with automatically calculated prices, revenue leakage is a thing of the past, and manual work is reduced by a whopping 90%. Welcome to the world of Vitamap's Cloudtrac platform with an automated customer billing module. Adopting this feature can transform your billing operations. This robust system can handle both service and spare part billing seamlessly, all within a single platform. This eliminates the hassle of separate systems and ensures everything is consolidated. Service billing is carried out for Corrective Maintenance & Preventive Maintenance tickets & this will be for the charged calls for every service related visit. This is allocated automatically based on the customer master. Spare billing is carried out only for Corrective Maintenance visits. This is done based on the parts consumed by the customer. Option is provide...