We’re excited to announce that one of the world’s leading power OEMs having adopted Vitamap’s Cloudtrac platform to automate and streamline its operational workflows have added another feather to their transformation journey. Leveraging Cloudtrac’s open APIs, the OEM has successfully integrated with the Snowflake Data Cloud—unlocking real-time, data-driven insights and significantly enhancing operational visibility across its global operations. Unifying Operations Through Data-Driven Innovation Snowflake, a fully managed and highly scalable platform, powers the AI Data Cloud by seamlessly connecting businesses across the globe. It enables enterprises to store, analyze, and productize data with speed and security—at any scale. Leveraging Snowflake’s capabilities, global teams will now be able to integrate and access transaction data from country-specific systems like Cloudtrac without manual intervention. Real-Time Integration with Cloudtrac APIs Vitamap’s Cloudtrac platform is enginee...

In today’s fast-paced, digitally connected world, manual inventory tracking is no longer sufficient—especially for Authorized Service Providers (ASPs) tasked with maintaining efficient and responsive service operations. The need for streamlined, intelligent, and automated inventory management systems is critical for driving speed, accuracy, and cost-efficiency across service delivery networks. Enter digitized inventory management —a game-changer in enabling ASPs to automate and optimize their service delivery operations. An End to End digitized process control & real time stock visibility solution for Authorized Service Partner & Partner Stock management for OEM service delivery for In Warranty, Out of Warranty & Annual Maintenance Contract stock. Service to Inventory mapping to maintain accurate parts/inventory usage & Improve Warranty, AMC & OOW cost visibility  Reduce manual overhead, automated flows, improve team productivity and reduce paper overhead with d...

We recently achieved a successful collaboration with one of our long-standing customer partners by integrating our Cloudtrac platform with their internal SAP system. This integration has set the stage for future expansions and enhancements, enabling greater efficiency and value in their day-to-day operations. Integrating SAP systems with cloud platforms enables seamless data exchange, scalability, and cost efficiency by reducing dependency on on-premise infrastructure. It enhances security, ensures compliance, and provides access to advanced technologies like AI and analytics, fostering innovation and agility. Cloud integration improves performance, availability, and user experience by enabling real-time access, automation, and mobile-friendly solutions. As a result, businesses benefit from faster decision-making, streamlined operations, and reduced IT maintenance, allowing teams to focus on strategic growth. In the current service delivery process, various SAP activities and upda...

Machine & Tool Industry and OEMs face numerous operational challenges, from equipment maintenance to efficient customer service. Implementing smart solutions like Cloudtrac & mEdge can significantly enhance efficiency, reduce downtime, and streamline workflow management. Here are some key solution Automations  that can help optimize their operations. Corrective and Preventative Maintenance Effective maintenance is crucial for ensuring machine/tool longevity and performance. By managing the OEM install base, tracking incidents, and overseeing site operations , manufacturers can minimize unexpected breakdowns and maximize productivity. Preventative maintenance strategies further help in reducing costly repairs and improving machine uptime and performance. Work Order Management Automating work order management allows machine/ Tool manufacturers and OEMs to streamline service requests, assign tasks efficiently, and track job completion in real-time. This reduces manual pape...

We are excited to share our new engagement  with a leading telecommunications company , from India , marking a significant milestone in our journey toward innovation and industry leadership. This strategic move enables us to leverage our expertise in digital transformation & field service automation , equipping the newly integrated network with Cloudtrac platform with advanced automation . By transforming their service delivery operations optimizing operational efficiency, we are set to drive customer experience to a notch higher. Together , we are building a stronger, smarter, and more agile telecom service ecosystem, helping the enterprise to enhance their operations and changing their approach in delivering next-generation digital solutions to customers. In the fast-paced world of telecommunications, network performance is everything. To ensure seamless connectivity and top-tier service, Telecommunication field engineers need a reliable tool to assess and analyze net...