In projects involving multiple sites, accurate location tracking plays a crucial role in ensuring data integrity and accountability. Each site is mapped within a defined polygon area and tagged with specific latitude-longitude coordinates. To streamline operations, The Cloudtrac platform uses geofencing to manage Field Executive (FE) actions: Check-in Validation : FEs must be physically within the project polygon to check in. Attempts outside this boundary will trigger an error. Status Update Restrictions : Once a service ticket is created, the FE must be within a 200-meter radius of the designated site to update the ticket status. Error Prompt : If an FE tries to update status from outside this 200-meter radius, they will receive an alert: "Your location is out of the premises to update the Status! Please be in the 200 mtrs radius to update the Status." Expanding Geo-Fencing Capabilities for Scalable Field Operations Accurate location logging not only improves operationa...

I n a dynamic supply chain environment, Reverse Integration in the Warehouse plays a critical role in ensuring accurate and real-time tracking of all incoming stock—be it new parts, customer returns, or refurbished items. At the heart of this process is the Goods Receipt Note (GRN) workflow, which serves as the formal mechanism to log and validate every stock inflow. We handle Corrective Maintenance , both with and without spare parts. Spare part requests (indents) originate from the service team to the stores. Upon indent creation, the system checks for spare parts in stock. If available, an indent is automatically generated in the store. When a request is created, a Delivery Challan and a reverse Delivery Challan are automatically generated and sent to transport team and the customer. Once a request is created, DC has been done by the ASP, service ticket is automatically gets updated. After physical receipt at the store, the Field Engineer (FE) from the service team visits the sit...

A re you tired of manual billing processes that eat up your time and lead to costly errors? Imagine a system where reports are readily available with automatically calculated prices, revenue leakage is a thing of the past, and manual work is reduced by a whopping 90%. Welcome to the world of Vitamap's Cloudtrac platform with an automated customer billing module. Adopting this feature can transform your billing operations. This robust system can handle both service and spare part billing seamlessly, all within a single platform. This eliminates the hassle of separate systems and ensures everything is consolidated. Service billing is carried out for Corrective Maintenance & Preventive Maintenance tickets & this will be for the charged calls for every service related visit. This is allocated automatically based on the customer master. Spare billing is carried out only for Corrective Maintenance visits. This is done based on the parts consumed by the customer. Option is provide...

Preventive Maintenance (PM) is crucial for ensuring the long-term health and efficiency of café equipment. A well-structured PM process not only minimizes downtime but also extends the life of critical assets. To enable a seamless and accountable PM workflow, we’re introducing a digital-first approach using equipment-specific PM dockets, asset management, and technician-led updates through the Cloudtrac platform . Here's a detailed look at how this system will work: 📁 PM Dockets Tailored to Each Equipment 👇 For every piece of equipment installed in a shop, a unique PM docket will be generated based on the Asset Master . The Asset Master serves as the foundational data source, defining asset types, models, and their respective preventive maintenance schedules. These dockets will include all relevant information such as equipment type, location, model, make, and PM frequency (monthly, quarterly, etc.). 🛠️ Ensuring Accurate Asset Information 👇 To maintain the integrity of the PM p...

We’re excited to announce that one of the world’s leading power OEMs having adopted Vitamap’s Cloudtrac platform to automate and streamline its operational workflows have added another feather to their transformation journey. Leveraging Cloudtrac’s open APIs, the OEM has successfully integrated with the Snowflake Data Cloud—unlocking real-time, data-driven insights and significantly enhancing operational visibility across its global operations. Unifying Operations Through Data-Driven Innovation Snowflake, a fully managed and highly scalable platform, powers the AI Data Cloud by seamlessly connecting businesses across the globe. It enables enterprises to store, analyze, and productize data with speed and security—at any scale. Leveraging Snowflake’s capabilities, global teams will now be able to integrate and access transaction data from country-specific systems like Cloudtrac without manual intervention. Real-Time Integration with Cloudtrac APIs Vitamap’s Cloudtrac platform is enginee...

In today’s fast-paced, digitally connected world, manual inventory tracking is no longer sufficient—especially for Authorized Service Providers (ASPs) tasked with maintaining efficient and responsive service operations. The need for streamlined, intelligent, and automated inventory management systems is critical for driving speed, accuracy, and cost-efficiency across service delivery networks. Enter digitized inventory management —a game-changer in enabling ASPs to automate and optimize their service delivery operations. An End to End digitized process control & real time stock visibility solution for Authorized Service Partner & Partner Stock management for OEM service delivery for In Warranty, Out of Warranty & Annual Maintenance Contract stock. Service to Inventory mapping to maintain accurate parts/inventory usage & Improve Warranty, AMC & OOW cost visibility  Reduce manual overhead, automated flows, improve team productivity and reduce paper overhead with d...