T hese are unprecedented times, as enterprises look to navigate through a tough business environment caused by Covid-19. The pandemic has paralyzed several businesses, thrusting CIOs & business leaders to the center stage with some major challenges before them - including becoming caretakers of customers, enablers of employee experience and hand-holders of business operations in a time of crisis. The onus has fallen on CIOs & business leaders to provide scale and flexibility to businesses by ensuring seamless remote working, high-level support to customers and partners, risk management and security of the company’s assets. However, the situation also gives them an opportunity to be change leaders and drive digital transformation-led initiatives across their organizations. In simple words "Digital transformation is generally viewed as an aggregation of modern tools and processes leveraged to solve business problems and satisfy customers." “Fifty-nine percent of 373 IT

In our endeavour to help enterprises to digitally transform their operations, we are happy to introduce SmartQue , the App based AI driven Queue management solution for WalkIn service centers. The walk-in service center plays an important role in the consumer’s integration with the brand and its important to make this touch point friction less. Most of the service centers have manual or paper based token dispensation systems to manage queues and service priorities. These mechanisms are not scalable, real time, not connected and most of the time the hardware is broken, thus centers need to use a manual mechanism. Although they provide some semblance of process, the Brands are complete unaware of the happening at their service centers, the wait times, service times, efficiency of the executives and feedback. SmartQue address this gap by completely digitizing the service management operations at walkin service centers through an innovative App

Its been a pretty hectic days at Vitamap, on one side the team is actively working with its customer partners in their digital transformation initiatives, the product team is churning away newer things for customers benefit. mEdge 3.4.4 was released a couple of weeks back and is generally available.  Powerful and improved messaging and notification based on Google’s FCM platform. Support for video recording as part of the workflow form updates. Now users can configure video capture as part of the field activities being performed. This enables a new way of doing work from creating field issues and resolving them Vitamap’s robust platform enables video capturing, storing and visualizing them in Cloudtrac portal and mEdge mobile apps Users can configure contextual video capture and set time & size of the streams Videos can also be added during job/ticket creation in Cloudtrac and are available for view in mEdge app Support file upload during workflow updates

A European HQed Fortune 500 energy management leader was looking at transforming their field service operation to improve operational effectiveness and customer satisfaction. The business was entirely driven by service partners and effective enablement and tracking of partner process was critical to the success of the business. The business team of the organization decided to go with Vitamap’s Field Force Platform mEdge in place of a global system, due to its flexibility, support for deep automation, configurable analytics and intuitive Mobile App . Vitamap’s professional service team worked to map the business process, Analytics & KPI needs to the solution framework, designed and configured the   Breakdown & supply chain modules Workforce management modules like Attendance, Travel tracker & lodging trackers, Messaging The cloudtrac bot micro service framework was used to configure,  Workflow automation like intelligent ticket assignment,  automated m

Any telecom project roll-out across a distributed geography in a tight timeline throws up innumerable project management challenges . >>The delays/slippages mostly happen less due to planning but due to execution tracking, data collection and delay in submission of work completion reports. T >>This leads to poor customer satisfaction, penalty for project delay and invariably payment collection delays due to lack of reports/data causing working capital issues. A leading Telecom Technology provider for a large telecom ISP won a project to deploy wireless equipment across 8k+ sites across country. Their earlier experiences in project coordination let them to review their approach to implementation and how they can improve productivity across the board. They turned to Vitamap to help them automate their whole field activities of Site Survey, Installation & commissioning and Acceptance test management. The activity had to be completed with hundreds of pa

It's been a busy past few months for us as we made some rapid progress in adding new customers, solution for solar/renewals segment segment & new product/infrastructure updates. mEdge updates: version 3.4.0 released, provides key performance & security improvements, bug fixes and new features. An improved token based authentication ensuring between mEdge and CT ensuring still further security for your users/data New version ships with https only mode by default  Improved location performance for newer Android versions Support to download custom pdf reports in mEdge New data collection form widgets of checkbox/switch and multi select interfaces Experimental widgets to Test wifi strengths, connectivity test and bandwidth test automation  Improved querying options for data stored locally in mEdge for usage in Forms Cloudtrac updates: We have worked hard to improve security, mobile usage experience and a host of feature improvements. Fas

Its been a busy few months with lots of new features and an mEdge release. As we strive continue to help our customers get best out of product as well as enable newer possibilities to through our platform. Read below for some of the key updates. If you want to know more details reach out to your account manager. Launch of  My Inbox's  rich version :  Helping Field Executive to keep informed about Latest updates and best practices of Field Activities. Organisations, domains and respective domains information is in hand of Field Executive. Field work catalogs, Sales and Service SOPs and Schematics are get pushed in Field Executive Inbox. The required documents, Files and Photos will be stored and available in My Inbox Quick Tasks Creation and Allocation from Coordinator :  Cloudtrac system enabled Interface for coordinator to quickly create Sales, Service and Delivery Tasks. Task assignment can be made global irrespective of restriction on Executive to r