FE is the only traceable asset for e-tailers when their products are on the field. The ability of these organisations to have visibility into these resources through real-time data transfer is integral to ensure efficiencies. Only 8% of e-retailer in our study were able to handle real-time requests by customers. 46% captured data real-time, however they are not able to tie it back to their systems to use the data.
The best solutions will include triggers to take action instantly. It can include things like triggering a re-assignment of delivery when it is rescheduled in the system when a customer makes the request.
One of the easiest ways to get started with mobile is with push notifications and cloud-based web access for admin roles. It is as simple as, run-sheet is created , it is automatically pushed to all the FE’s devices. FE’s can then access the schedule with their mobile devices. FE’s are able to update orders as they go about completing their scheduled runs . Businesses will have real-time visibility into their last mile delivery and payment processes.