Skip to main content

Smart wearables: growth and impact on field service

Wearable devices are the most discussed technology trend currently. Any computing device  that you can attach to your body is a wearable, e.g. a bluetooth headset. However devices like smart watches and head mounted displays are true wearable computers. They bring contextual information to the fingertips of the user.  Wearables may very well be the next game changers after (or along with?) smartphones for enterprises.

Android, the most popular mobile operating system, is now available for wearable devices. LG, HTC, Samsung and recently Motorola with their Moto-360 smartwatch, have partnered with Google for wearable production. There is a fantastic ecosystem for ubiquitous computing in the form the PlayStore & cloud connected apps and low-energy bluetooth. This is evident in the adoption rate among consumers: 2.5 million Android users owned a wearable in February 2014 alone.

With Apple Watch announced and expected in early 2015, the wearable industry looks exciting and the possibilities immense.


Wearables can deliver contextual information like location based alerts, instant messages and email, traffic updates, calendar invites right at your fingertips. This enabled by advances in touchscreen and speech recognition technology. For example you could simply say ”Ok, google, show me my agenda” to your android wearable and you’ll get your events on smartwatch face.

The field service industry could be one of the key beneficiaries from wearables. According to Gartner, their profits could potentially increase by 1 billion USD by adoption of wearables. “The greatest savings in field service will come from diagnosing and fixing problems more quickly and without needing to bring additional experts to remote sites.” said Angela McIntyre, research director at Gartner.

Wearable devices have already been prototyped and deployed for maintenance where technicians had to work in tight spaces, consult large volumes of documentation, and any mistakes had very serious repercussions. Wearables add capabilities like voice interaction and notification delivery without interrupting the technician during their work. It’s much faster to say “next” or touch the wearable device and then glance at the next instruction than it is to interact with a smartphone or tablet after each step.

A possible roadblock that may delay rapid adoption of wearables in field service might be the battery life. A smartwatch like the LG G watch lasts for 1.5 to 2 days. This means it may wear out during active use in field. Hence, an improved battery life will certainly make a huge impact on adoption rates.

Wider deployment in the field service industry is just getting started. With the rapid rise in quality and availability of affordable wearable technology, there is every indication that adoptions will spike. As always, early adopters will make the most out of this new wave.

Graph source: 1.6 million smart bands shipped in H2 2013 []


  1. If any quality problems and system faults are happened within the warranty period, service company of the smart home will come and give you a door-to door service within 12-24 hours. smart home systems


Post a comment

Popular posts from this blog

Customer Success Story Series : Sales mobility for Home appliances leader

In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers.

In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor.

This home appliances brand had the typical challenges of any foot on street team,

Need for customer specificdata at the site Order status, payments, issues Need to process ordersat site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc.,

mEdge 3.x : Simpler, Faster, Smarter Field Assistant

Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. 
This version is the forerunner for mEdge's transformation from a data collection app to a smart assistantthat makes field jobs simpler, faster, smarter.

What to expect from mEdge 3.x?
The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions.
With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update with the ability to review information being c…

Success Story : How a Telecom Technology provider is saving thousands of man hours with Vitamap's Field Force Automation for a large installation project

Any telecom project roll-out across a distributed geography in a tight timeline throws up innumerable project management challenges.

>>The delays/slippages mostly happen less due to planning but due to execution tracking, data collection and delay in submission of work completion reports. T
>>This leads to poor customer satisfaction, penalty for project delay and invariably payment collection delays due to lack of reports/data causing working capital issues.

A leading Telecom Technology provider for a large telecom ISP won a project to deploy wireless equipment across 8k+ sites across country. Their earlier experiences in project coordination let them to review their approach to implementation and how they can improve productivity across the board.

They turned to Vitamap to help them automate their whole field activities of Site Survey, Installation & commissioning and Acceptance test management. The activity had to be completed with hundreds of partner technicians across…