Skip to main content

Customer Success : Making inroads with telecom equipment maintenance

We have been working closely with a large multinational that supplies telecom equipment to a large PSU telecom operator in India. With the ongoing #digitalindia efforts, mEdge has become the first external mobile based application to replace the paper based maintenance operations at the PSU.

The quarterly preventive maintenance for Broadband network gateway and Connecting devices to Tier 1 switch and Tier 2 switches deployed across the nation.

Current Process : Engineers visit sites,complete the periodical maintenance as per the agreed format. They complete the test procedure as per the document and obtain respective site in-charge sign and seal and forward the document (hard copy by post and scanned copy by email) to the respective circle offices for approval and process for payment.   

The current process is :
  • Paper-based and Data entry is manual leading to human error and expensive reconciliation process
  • Long data is not available for analysis and planning
  • No effective way to monitor progress in real-time for the management team

Going Forward :  To address the above issues, mEdge was proposed to the PSU and one of their leading vendors is all set to deploy mEdge for their field resources. Among other things, mEdge has the advantage of providing location intelligence and authentication of date and time when the activity was completed.

A digital signature proof and reports in PDF format allow for all service managers and site in-charge on the same page in case of discrepancy.

Field Mobility Operations

Our challenge was to ensure smooth transition to service engineers as well as site in-charge and management teams without breaking an already running process.

Engineers will perform the PM in the presence of site in-charge, fills the details in the hard copy. Once the site in-charge has verified the job, engineer enters recorded information on mEdge and obtains the signature in the hard copy and smart phone. The workflow also includes a scan of the hard copy that is included in the pdf report that is generated as part of the update.

In the future, we intend to phase out the physical forms and start to take the observations directly on mEdge and digital signature of the site in-charge. To complete the activity, site in-charge is sent an OTP to authenticate the completion, without which the activity will not be marked as completed.

Additionally, the PSU circle in-charge will have access to Cloudtrac at Circle level to look at completed data and download/analyze performance from quarter to quarter.

We hope to infuse a new level of ease in their ways of working while keeping up with all compliance requirements from all their vendors. If you would like to solve a similar field related problem with mEdge, get in touch with us right away on


Popular posts from this blog

Actionable Insights at your fingertips with all new Self Service Dashboard

Dashboard is the first thing to be sighted when you login to cloudtrac. Like a friend it takes you around the system giving you an overview of live events. Today we are really excited in the release of brand new capabilities providing you with an improved cloudtrac dashboard interface with better insights and accessibility into the field data.

New additions User self service ⇒  Visualize the way you want Role based Dashboard ⇒ Different analytical insights for different needs FE Dashboard in mEdge ⇒ Enable analytical insight on the move Click to view and download underlying data from widgets ⇒  Dive deep to know the exact data causing that deviation New Widgets and many more being added ⇒ Different perspectives to easily arrive at actionable decision
User self service
We have opened up self service interface for all the administrative users to design their own dashboards. For an admin user, We have opened up a list of widgets from where user is allowed to add new widgets to the dashboard, rem…

mEdge 3.x : Simpler, Faster, Smarter Field Assistant

Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. 
This version is the forerunner for mEdge's transformation from a data collection app to a smart assistantthat makes field jobs simpler, faster, smarter.

What to expect from mEdge 3.x?
The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions.
With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update with the ability to review information being c…

Vitamap featured in Top 20 most promising Enterprise Mobility Companies - 2016

Vitamap is excited to be featured on the recently published ‘20 Most Promising Enterprise Mobility Companies - 2016’ by Silicon India.

The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.”

Adding a feather to our cap “The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce.”

Talking of the team at Vitamap “The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others.” Go to Article

As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace and real-time availability of data. This has opened up the market as…