It's the Big billion sales season again and expect consumers to shop big time on e-commerce portals. As Smartphones are are as always the leading products shipped by ecom companies they need to be ready with a service to back it up to ensure high level of customer satisfaction. mEdge, the smart assistant for the field teams was just the right choice of tool for a service partner of a leading Ecommerce portal, to prepare for this rush. mEdge will assist the field service teams across the country to plan, respond and address the service needs of consumers when they purchase Smart Phones this big billion day(and beyond). With its intuitive interface, custom workflow configurations, field executives will be able to respond to customers and ensure fix first time, and hence happy customers. When our customer approached to on-board their service team for e-commerce segment, our team led from front to design, configure and integrate with their CRM in a matter of weeks. With...

It's been a hectic past few months and there have been a ton of improvements on our Mobile Assistant mEdge and also on our middleware Cloudtrac. mEdge 3.1 has been rolled out to all users and comes with performance improvements under the hood and impressive new features. Supports the smartPlannr for route optimization and smartDash the intelligent/contextual alerting system. You can read the full update release update here Some other notable updates include, Configurations and Publish History: When managing self service configuration it's extremely handy to get visibility of the and status of configuration with users Cloudtrac now supports Configuration history and with the changes details Current draft and changes done Last published configuration and track configuration sync with mEdge in real time -> Admin can pivot and identify which user is behind configuration and trigger a configuration sync Dashboard improvements: Easy on eye colors,...

What is the fastest route to service 10 customers? 20? 30?! We know this is difficult to do in your head. That's why we built Plannr - a route optimiser - right into mEdge. There's one more thing - Dash - smart, context-aware dashboard. Want to get notified & create a visit if you are near a customer location? Dash gives mEdge users the insight they need at their fingertips. Both Plannr & Dash are available in mEdge 3.1. Read on to find out all the improvements in mEdge 3.1. Release Improvements & Fixes It’s our continuous endeavour to make mEdge better & faster. With every release we fix bugs, improve data loading speed & reduce memory consumption. mEdge now supports updated Google play services v11 and above. This improves speed and performance of the application. If a user’s phone doesn't have latest version of play services (rarely so) user will be prompted to upgrade the services. Once done, mEdge will run smoothly. Improved locati...