Introducing SmartQue, App based AI driven Queue management solution for WalkIn service centers & more

In our endeavour to help enterprises to digitally transform their operations, we are happy to introduce SmartQue, the App based AI driven Queue management solution for WalkIn service centers.

The walk-in service center plays an important role in the consumer’s integration with the brand and its important to make this touch point friction less.

Most of the service centers have manual or paper based token dispensation systems to manage queues and service priorities. These mechanisms are not scalable, real time, not connected and most of the time the hardware is broken, thus centers need to use a manual mechanism. Although they provide some semblance of process, the Brands are complete unaware of the happening at their service centers, the wait times, service times, efficiency of the executives and feedback.

SmartQue address this gap by completely digitizing the service management operations at walkin service centers through an innovative App based Token Dispensation and Intelligent Que allocation system

Simplified Mobile App based Token Generation, Intelligent allocation and customer service experience management

Simple and easy to on board your service partners, no external hardware required, works on Android phones/tablets

Get real time visibility of your service delivery at your centers

Its not just Ques, but entire service center experience is built in (Center Open/close, Counter availability, Service Center status check)

Provide consistent customer experience through all engagement channels of walk in, app, online and call centers
In depth analytics of your partner KPIs, Customer Satisfactions, Wait times
Alerts and notifications to ensure you respond before your customer tells you
Targeted feedback by service and model to ensure you know the issue first and respond before the world knows through social media
Works well for both single brand and multi brand service centers
Support for API integration to your existing CRMs/ERP systems

The solution comes in attractive plans for single service center owners to multi brand PAN country service providers or brands. With Quick and easy onboarding experience the service center can go digital and start managing its ques in minutes. Write to getsmartQue@vitamap.com for a demo today.

Comments

Customer Success Story Series : Sales mobility for Home appliances leader

In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers. In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor. This home appliances brand had the typical challenges of any foot on street team, Challenges Need for customer specific data at the site Order status, payments, issues Need to process orders at site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc., These challenges if not mitigated quickly could snowball to affect the market share and business growth. Our Client identified t...

mEdge 3.x : Simpler, Faster, Smarter Field Assistant

Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. This version is the forerunner for mEdge's transformation from a data collection app to a smart assistant that makes field jobs simpler , faster , smarter . What to expect from mEdge 3.x? The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions. With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update wit...

Vitamap featured in Top 20 most promising Enterprise Mobility Companies - 2016

Vitamap is excited to be featured on the recently published ‘ 20 Most Promising Enterprise Mobility Companies - 2016’ by Silicon India . The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.” Adding a feather to our cap “ The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce. ” Talking of the team at Vitamap “ The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others. ” Go to Article As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace an...

Search This Blog