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Introducing SmartQue, App based AI driven Queue management solution for WalkIn service centers & more

In our endeavour to help enterprises to digitally transform their operations, we are happy to introduce SmartQue, the App based AI driven Queue management solution for WalkIn service centers.


The walk-in service center plays an important role in the consumer’s integration with the brand and its important to make this touch point friction less.

Most of the service centers have manual or paper based token dispensation systems to manage queues and service priorities. These mechanisms are not scalable, real time, not connected and most of the time the hardware is broken, thus centers need to use a manual mechanism. Although they provide some semblance of process, the Brands are complete unaware of the happening at their service centers, the wait times, service times, efficiency of the executives and feedback.



















SmartQue address this gap by completely digitizing the service management operations at walkin service centers through an innovative App based Token Dispensation and Intelligent Que allocation system
.
  • Simplified Mobile App based Token Generation, Intelligent allocation and customer service experience management
    • Simple and easy to on board your service partners, no external hardware required, works on Android phones/tablets
  • Get real time visibility of your service delivery at your centers
    • Its not just Ques, but entire service center experience is built in (Center Open/close, Counter availability, Service Center status check)
  • Provide consistent customer experience through all engagement channels of walk in, app, online and call centers
  • In depth analytics of your partner KPIs, Customer Satisfactions, Wait times
  • Alerts and notifications to ensure you respond before your customer tells you
  • Targeted feedback by service and model to ensure you know the issue first and respond before the world knows through social media
  • Works well for both single brand and multi brand service centers
  • Support for API integration to your existing CRMs/ERP systems 

The solution comes in attractive plans for single service center owners to multi brand PAN country service providers or brands. With Quick and easy onboarding experience the service center can go digital and start managing its ques in minutes. Write to getsmartQue@vitamap.com for a demo today.

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