These are unprecedented times, as enterprises look to navigate through a tough business environment caused by Covid-19. The pandemic has paralyzed several businesses, thrusting CIOs & business leaders to the center stage with some major challenges before them - including becoming caretakers of customers, enablers of employee experience and hand-holders of business operations in a time of crisis.
The onus has fallen on CIOs & business leaders to provide scale and flexibility to businesses by ensuring seamless remote working, high-level support to customers and partners, risk management and security of the company’s assets. However, the situation also gives them an opportunity to be change leaders and drive digital transformation-led initiatives across their organizations.
In simple words
"Digital transformation is generally viewed as an aggregation of modern tools and processes leveraged to solve business problems and satisfy customers."
“Fifty-nine percent of 373 IT decision makers say that pressures stemming from the pandemic are accelerating their digital transformation efforts, according to an IDG Research business impact survey conducted in July.”
At Vitamap we have been a partner of choice in helping our existing and new customer partners in their transformation journeys during this Pandemic.
Through our ‘No code/low code’ digital service delivery & workflow automation platform Cloudtrac & Smart Mobile Assistant mEdge our customer partner have experienced
“Great speed in solution go live, flexibility/customization for process adaptability, deep data insights & security in adopting their digital transformation initiatives”
With our expert and experienced professional services, solution onboarding has been on time, at budget and hassle free.
From telecom to renewable power to Retail, Some of our recent success stories during the pandemic,
A leading Global provider of Telecom power products has adopted our Digital service delivery automations solutions onboarding hundreds of users/of service partners and million+ install base of products across the country, while migrating seamlessly from the inhouse legacy system to a future proof, scalable & secure platform
A leading Electric vehicle charger provider has adopted our Smart Service Solutions for their PAN india operations for Installations, Commission, Breakdown/PM operation and customer engagements
An innovative Solar grid power utility has adopted for their complete Field Service, Customer engagement and workforce management automations
A Global leader in Critical Power/Breaker/UPS products has adopted for their Out of warranty support solutions Pan India & for their digital customer engagements & significantly reducing their call center loads
A leading Cafe chain has a been enabled with our Service automation platform to manage Service Delivery & operation improve equipment uptimes, team productivity, HSE compliance & improve customer service in the event migrating away from their inhouse legacy helpdesk systems
Leading Global power products MNC have extended usage our platform to include digital compliance and enforcement of Health & Safety policies HSE (including Covid-19 compliances) to ensure safe and secure working environment and compliance assurity to customers, employees and partners
Through these initiatives our customer partners have converted the challenge into an opportunity & enjoying the benefits of digitizations/automations with
Reduced manual overhead, accurate & real time operation data, better decision making, plugging revenue leakage gaps
Paperless service delivery & Moving to end to end digitized process
Improved Turnaround Times, employee productivity and customer satisfaction