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Repair Operations, Transformed: A Seamless Digital Experience for Customers and Teams - A Success Story

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The aim was to deliver a fully digitized, end-to-end process for managing the complete repair lifecycle between the customer and the vendor. The workflow begins when the customer submits or delivers a product for repair, and from that moment onward, every step is captured, logged, and tracked within the system.

The Cloudtrac Solution platform ensures complete visibility by providing real-time updates to customers at each stage—from request initiation to final closure—enhancing transparency and trust.

Designed with scalability in mind, the solution also supports the digital transformation of adjacent business processes, including contract management, service support operations, and automated report generation, enabling organizations to streamline critical functions on a single unified platform.

Cloudtrac platform delivers a fully digitized workflow to capture, track, and manage every repair request across the country—right from initiation to repair completion and billing. Each step is recorded in the system, ensuring accuracy, accountability, and seamless operational flow.

Customers stay engaged throughout the process with configurable notifications sent via email or SMS at critical milestones, ensuring they’re always informed. The system also offers real-time visibility into the repair status, giving stakeholders complete clarity at every stage.


Comprehensive MIS dashboards provide both detailed and summary-level insights, empowering teams to monitor performance, track volumes, and identify trends. Key SLAs and operational KPIs can be measured through automated rules, alerts, and interactive widgets designed for data-driven decision-making.

For organizations seeking deeper automation, optional integrations are available for managing contracts, invoicing, and other downstream processes—extending the solution into a complete service lifecycle management ecosystem.


A Successful Delivery

Vitamap has successfully implemented a fully digitized, end-to-end solution for managing the complete repair lifecycle, transforming how our client engages with customers and handles service operations.

The client has already begun onboarding live cases into the portal, with our team actively supporting real-time ticketing and ensuring a smooth transition into day-to-day use.

We extend our sincere appreciation to the client team for their continued support, insightful feedback, and collaboration throughout the execution phase. Their partnership has been instrumental in bringing this solution to life.

Ready to transform your operations and unlock these incredible benefits? Discover how Vitamap's Cloudtrac Platform can streamline your operations and drive your business forward.


For more information please email us at sales@vitamap.com

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