A European HQed Fortune 500 energy management leader was looking at transforming their field service operation to improve operational effectiveness and customer satisfaction. The business was entirely driven by service partners and effective enablement and tracking of partner process was critical to the success of the business. The business team of the organization decided to go with Vitamap’s Field Force Platform mEdge in place of a global system, due to its flexibility, support for deep automation, configurable analytics and intuitive Mobile App . Vitamap’s professional service team worked to map the business process, Analytics & KPI needs to the solution framework, designed and configured the   Breakdown & supply chain modules Workforce management modules like Attendance, Travel tracker & lodging trackers, Messaging The cloudtrac bot micro service framework was used to configure,  Workflow automation like intelligent ticket assignment,...

It's the Big billion sales season again and expect consumers to shop big time on e-commerce portals. As Smartphones are are as always the leading products shipped by ecom companies they need to be ready with a service to back it up to ensure high level of customer satisfaction. mEdge, the smart assistant for the field teams was just the right choice of tool for a service partner of a leading Ecommerce portal, to prepare for this rush. mEdge will assist the field service teams across the country to plan, respond and address the service needs of consumers when they purchase Smart Phones this big billion day(and beyond). With its intuitive interface, custom workflow configurations, field executives will be able to respond to customers and ensure fix first time, and hence happy customers. When our customer approached to on-board their service team for e-commerce segment, our team led from front to design, configure and integrate with their CRM in a matter of weeks. With...

A leading wifi hot spot provider partner of a telco adopted mEdge across the country to plan, optimize and improve various field force operations. This includes managing the breakdown services, maintenance services, planning and tracking customer visit to identify new opportunities. With drag and drop configuration and ability to adapt to the customer business process the solution was deployed to production in matter of days. The customer's key pain points were in their operations were, Lack of visibility of field operations and delayed access to status information In ability to measure accurate Turn Around time to customer issues Lack of visibility of sales operations and new customer engagement on a real time basis Changing field operation process making the system manual and difficult to scale Customer evaluated vitamap's mEdge smart assistant and field mobility platform to see it can address their needs. With Solution's drag and drop customiz...

We onboarded a warranty management services company recently. The Chennai based company manage PSU maintenance activity and was looking to automate their field based preventive maintenance process.       In a typical set-up, the coordinators were tracking most of the operations with spreadsheets for their multi-city operations. Although they were able to complete most tasks,they had many problems on the field. Coordinators lacked visibility regarding blockages on field and involved several phone calls for intervention and closure. Collating data from the wide-spread operations to submit compliance reports was tedious, time consuming and error prone As all the data was captured in paper, no digitized info for analysis and improvement Customer management issues arising due to complaints not addressed during PM activity    Prolonged payment cycles and penalties due to all the above reasons       To be...

Last year we noticed our long standing customer, a large fortune 500 MNC servicing power and cooling systems PAN India, was facing challenges due to handwritten Service Reports. We suggested that they move their operations to a paperless operations. However, they were reluctant to start using it. Some of their issues included: Locating a Field Service Report when a customer complaint was to be reopened. Loss of insight on data that was captured, but never entered into the system A disorganized filing system that was eating up physical space During the course of the year an ongoing effort of organization wide digitization, intention to innovate and enhance customer engagement they decided to give the e-FSRs a spin in the market. We were able to customize mEdge to capture all the information, ranging from 30-85 data points, that they originally captured using paper forms. The data gathered was then regularized to reach their CRM through the already functional API int...