Customer Success story : Leading wifi hot spot provider deploys mEdge Smart assistant for their field force
A leading wifi hot spot provider partner of a telco adopted mEdge across the country to plan, optimize and improve various field force operations. This includes managing the breakdown services, maintenance services, planning and tracking customer visit to identify new opportunities.
With drag and drop configuration and ability to adapt to the customer business process the solution was deployed to production in matter of days.
The customer's key pain points were in their operations were,
- Lack of visibility of field operations and delayed access to status information
- In ability to measure accurate Turn Around time to customer issues
- Lack of visibility of sales operations and new customer engagement on a real time basis
- Changing field operation process making the system manual and difficult to scale
Customer evaluated vitamap's mEdge smart assistant and field mobility platform to see it can address their needs.
With Solution's drag and drop customization of workflows, data capture needs with flexible forms, mapping of existing asset information & a dynamic customizable dashboard available in Cloudtrac, our team was able to get the customer on production with in a matter of week. All the users were activated and on-boarded to use mEdge within a matter of days.
The deployment ensured that the field operations of customer like breakdown service, Preventive Maintenance & Sales operation were fully mapped, all the above pain points addressed and business transformation was evident in a matter of days.
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