We’re excited to share the success of our new AI features and services and their recent trial involving an innovative AI-driven feature within our Cloudtrac Platform's FSM solution. This trial focused on validating field engineers’ compliance with personal protective equipment (PPE) requirements using selfie images captured via our mEdge app. Need for Compliance Ensuring that field engineers adhere to safety protocols is critical in high-risk environments while perfroming service activities like preventive maintainance or breakdown service at customer locations. Challenges Traditional methods for verifying PPE compliance were prone to errors , with large volumes of service activities & FSR reports of engineers to be manually verified. Mostly this activity was sampling based with manual checks, causing manual overhead, sampling errors and non compliances being left unchecked. To address this our customer partner was looking for a reliable and scalabe solution integrated into ...

  Introduction In today’s fast-paced telecommunications environment, the ability to manage service issues effectively is crucial for maintaining high levels of customer satisfaction. We are excited to share our recent success in integrating our Vitamap solution with leading backend systems, including Fresh service and Nokia OSS . This integration focuses on improving trouble ticketing for fiber loss, preventive maintenance, and site activities, delivering enhanced efficiency and streamlined operations. Cloudtrac comes with built-in middleware API capabilities that enable seamless integration with various backend CRMs. Our platform has successfully integrated with leading third-party systems, including Fresh service, Mulesoft, Nokia Flow one, SAP CPI, Salesforce, and more. This robust integration framework allows Cloudtrac to streamline data exchange, enhance workflow automation, and improve operational efficiency across different platforms, ensuring a unified experience for our cl...

In the fast-paced world of telecommunications, efficiency and reliability are paramount. A leading NLD carrier, faced challenges in their fiber patrolling process. This success story explores how they leveraged Vitamap's Workforce Management solution to automate and digitize their operations, significantly enhancing their service delivery. Challenges Faced Prior to the implementation of the Vitamap's Cloudtrac & mEdge solution, Company relied heavily on manual processes and reporting for fiber patrolling, which resulted in: Lack of consistency and compliance in Fiber patrolling activity. Higher response times for reported issues.   Higher error rate in task assignment due to miscommunication. Increased operational costs annually due to inefficiencies. Lower Customer satisfaction levels. The Solution; Vitamap's Cloudtrac Workforce Management Solution! The Vitamap's Cloudtrac platform approach offered our clients a flexible, customizable platform that required minima...