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Transforming Fiber Patrolling: Success Story with a leading Global NLD carrier

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In the fast-paced world of telecommunications, efficiency and reliability are paramount. A leading NLD carrier, faced challenges in their fiber patrolling process. This success story explores how they leveraged Vitamap's Workforce Management solution to automate and digitize their operations, significantly enhancing their service delivery.

Challenges Faced

Prior to the implementation of the Vitamap's Cloudtrac & mEdge solution, Company relied heavily on manual processes and reporting for fiber patrolling, which resulted in:

  • Lack of consistency and compliance in Fiber patrolling activity.
  • Higher response times for reported issues. 

  • Higher error rate in task assignment due to miscommunication.

  • Increased operational costs annually due to inefficiencies.

  • Lower Customer satisfaction levels.

The Solution;

Vitamap's Cloudtrac Workforce Management Solution!

The Vitamap's Cloudtrac platform approach offered our clients a flexible, customizable platform that required minimal coding skills, enabling rapid deployment and adaptation to their specific needs.

Cloudtrac Fiber Patrol - How it works

Implementation Process

  1. Initial Assessment and Planning: Conducted a thorough analysis of existing workflows.

  2. Customization of the Platform: Tailored the WFM solution to fit the unique requirements of fiber patrolling.

  3. Training for Field Technicians and Staff: Engaged over 100 field technicians in hands-on training sessions, ensuring they were comfortable using the new system.

Key Features of the Vitamap Solution

  • Digitized Patrolling process : Customer used the Cloudtrac platform to plan, schedule and allocate patrolling tasks to patrollers on a daily and consistent basis. Patrollers receive the tasks for a given span, update the progress and are tracked along the path for compliance. If any potential issue/event which can cause fiber cut is found (eg road digging), then patrollers update in the mEdge App, notifying in real time a follow up action to prevent a cut or respond quickly to address the cut.Cloudtrac Fiber Patrol - Feature Snapshots

  • Real-time Monitoring and Reporting: Planners, coordinators and mangers could access live data, improving decision-making.

  • Automated Task Assignment and Scheduling: Reduced miscommunication and ensured optimal resource allocation.

  • User-Friendly Interface for Field Technicians & Patrollers : Simplified operations and enhanced usability.

  • Integration with Existing Systems: Ensured a seamless transition without disrupting ongoing operations.


Results and Impact


  • Response Time Reduction 

  • Substantial Cost Savings

  • Enhanced Customer Satisfaction Scores

  • Positive Feedback from Field Technicians

Customer Testimonial  

"Vitamap products mEdge & Cloudtrac have been a critical value addition for us. With that we have received many customized services from Vitamap which has streamlined our work environment reducing the SLA’s & TAT’s which were on the higher side during manual phase."

— VP of Projects , Leading Telecom projects service provider in India

Lessons Learned

  • Engagement is Key: Involving field technicians early in the process helped identify potential hurdles and encouraged buy-in.

  • Continuous Training: Ongoing support and training sessions proved essential for maximizing the platform's benefits.

  • Flexibility Matters: The ability to adapt the Vitamap WFM solution to evolving needs has been crucial for sustained success.

Conclusion

The successful deployment of the Vitamap solution has not only streamlined our client’s fiber patrolling process but also set a benchmark in the telecommunications industry. As they continue to grow and innovate, their commitment to excellence remains unwavering.

Call to Action

Interested in learning how Vitamap solution can transform your operations? Contact us today, write to sales@vitamap.com to explore the possibilities!
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