We’re excited to share the success of our new AI features and services and their recent trial involving an innovative AI-driven feature within our Cloudtrac Platform's FSM solution. This trial focused on validating field engineers’ compliance with personal protective equipment (PPE) requirements using selfie images captured via our mEdge app.
Need for Compliance
Challenges
Traditional methods for verifying PPE compliance were prone to errors , with large volumes of service activities & FSR reports of engineers to be manually verified. Mostly this activity was sampling based with manual checks, causing manual overhead, sampling errors and non compliances being left unchecked. To address this our customer partner was looking for a reliable and scalabe solution integrated into the current automation process on Cloudtrac platform.
AI-Driven PPE Validation
The objective of enabling the AI & ML process is to save time & money by automating various processes with optimized cost with automated analysis of field closed work.
It increases the productivity and operational efficiencies of, Regional managers ,Authorized Service Provider coordinators along with the FSE’s. By leveraging ML/AI, human’s mistakes & errors can be reduced in various processes.
Detection & Flagging of non-complied visits by using AI and analyzing the Selfie with customers with status of Safety kit wear & flagging of field reports where compliances are not met is one of the key ways to address this requirement with in the process. Once the detection is done the any deviatiosn are flagged and included in the service activities. These reports are exposed to the quality/compliance assurance team who will review flagged activities again, check manually and identify team members who may not be compliant. Further process like educating the team members/retraining ensures that the process compliance adherence improves.
This mechanism is also can be a key component in any ISO requirements and record keeping to ensure organizations meet the necessary compliance along with improving the safety education of their workforce. In tern building confidence with their customers about the organizational emphasis on safety management.
Standard and Customized AI Models & seamless integration to existing systems
Vitamaps' Cloudtrac platform can seamlessly integrated with both standard and customized AI models tailored to specific industry needs. This flexibility allows organizations to select the model that best fits their compliance and compliance detection requirements, enhancing the overall effectiveness of the solution.
Vitamap's professional services team can extend standard models with training on the customer's data / images to fine tune standard's model's capabilities to the specific context of the usages and hence enhancing the accuracy of the prediction/inference results from the standard models.
Integration
The AI/ML compliance automation seamlessly integrated into our mEdge mobile app, building on the capture and validation of images. Furthermore, our platform simplifies the integration & reporting of these AI enabled outcomes into existing FSM workflows through APIs, reports and microservices. This ensures that companies can easily incorporate AI driven solutions in Cloudtrac without extensive IT overhead & with in existing process flows.
Trial Results
During our study of the AI model integrated with the Cloudtrac, system successfully identified the compliant images & flagged service activities where non compliances were seen
Non compliant service activiites were flagged in the reports and followed up by quality teams for complaince trainings
Automatic checks ensured that engineers were wearing appropriate PPE, significantly reducing safety risks and improvements in compliance.
There were also scenarios where AI models flagged false negetives due to the field conditions, such scenarios were identified and further model tuning through training was planned before scaling up across the country
Conclusion
The successful trial marks a significant step forward in leveraging AI technology to enhance safety and compliance in field operations. With our ability to provide both standard and customized AI models, along with seamless integration capabilities, we are well-equipped to meet diverse client needs.
We look forward to rolling out this feature across our platform, ensuring a safer work environment for all our customer partners. If you would like to know more and would like us to partner in addressing your field compliance through innovative AI solutions reach out to us at sales@vitamap.com
Comments
Post a Comment