Skip to main content

Customer Success stories Jan 2015 .. Retail Delivery and Product Service

2015 is just rolling in and we are happy to share updates on our new customer roll outs. Each prospect brings in a unique set of problems for us to solve and an opportunity to learn. We feature here our Field Service Mobility solution mEdge success stories of two customers with completely different business needs.

truck.png

Last Mile Retail Delivery with ePOD:



A leading Retailer from South India adopted mEdge to address their last mile product delivery and cash collection needs for their operations. In addition to last mile automation, the system keeps the retailer engaged with their customer through real time SMS communication on delivery schedule, real time location of delivery executive, delivery closure (who collected and when) and payment collection acknowledgements. Store coordinators are enabled with real time location insight of their delivery team helping in coordination and effective communication with the customer. In a new way of doing business the retailer has been enabled with collecting delivery acknowledgement and customer signature using mEdge which ensures electronics Proof of Delviery (ePOD). This opens up new possibilities of real time customer engagement and paperless automation.


#deliversmart with mEdge
Retail Delivery











building.png
Product Service (Breakfix & PM):


A leading Fortune 500 enterprise’s Building management business unit has adopted mEdge to drive efficiency in their last mile service operations across India. The enterprise’s Field Service Engineers are now enabled with mEdge to receive their Preventive management, Breakfix calls, plan and complete the tasks in real time. In addition, the system is enabled with custom escalation notifications for delays, customer communications and opportunity to collect leads from field.

Vitamap’s Field Service Mobility platforms are enabling these organizations to collaborate better and streamline their service operations. Enjoying the benefit of real time operation visibility, SLA compliance and exceeding customer satisfaction the operations teams are expected to scale newer heights of efficiency and performance.

Do watch out this space as we bring in more customer success stories in the coming days.

Reach out to us at success@vitamap.com if you would like to know more or how we can help you to scale your field operations to the next level.

-Prasad Nagalapura


Comments

  1. The information which you have provided is really nice and awesome. Provides some very useful insights of how things actually work. I want to share something more about this as well.
    software development company

    ReplyDelete

Post a comment

Popular posts from this blog

Customer Success Story Series : Sales mobility for Home appliances leader

In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers.

In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor.

This home appliances brand had the typical challenges of any foot on street team,

Need for customer specificdata at the site Order status, payments, issues Need to process ordersat site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc.,

mEdge 3.x : Simpler, Faster, Smarter Field Assistant

Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. 
This version is the forerunner for mEdge's transformation from a data collection app to a smart assistantthat makes field jobs simpler, faster, smarter.






What to expect from mEdge 3.x?
The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions.
With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update with the ability to review information being c…

Vitamap featured in Top 20 most promising Enterprise Mobility Companies - 2016

Vitamap is excited to be featured on the recently published ‘20 Most Promising Enterprise Mobility Companies - 2016’ by Silicon India.



The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.”


Adding a feather to our cap “The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce.”




Talking of the team at Vitamap “The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others.” Go to Article

As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace and real-time availability of data. This has opened up the market as…