Monday, 19 January 2015

Customer Success stories Jan 2015 .. Retail Delivery and Product Service

2015 is just rolling in and we are happy to share updates on our new customer roll outs. Each prospect brings in a unique set of problems for us to solve and an opportunity to learn. We feature here our Field Service Mobility solution mEdge success stories of two customers with completely different business needs.


Last Mile Retail Delivery with ePOD:

A leading Retailer from South India adopted mEdge to address their last mile product delivery and cash collection needs for their operations. In addition to last mile automation, the system keeps the retailer engaged with their customer through real time SMS communication on delivery schedule, real time location of delivery executive, delivery closure (who collected and when) and payment collection acknowledgements. Store coordinators are enabled with real time location insight of their delivery team helping in coordination and effective communication with the customer. In a new way of doing business the retailer has been enabled with collecting delivery acknowledgement and customer signature using mEdge which ensures electronics Proof of Delviery (ePOD). This opens up new possibilities of real time customer engagement and paperless automation.

#deliversmart with mEdge
Retail Delivery

Product Service (Breakfix & PM):

A leading Fortune 500 enterprise’s Building management business unit has adopted mEdge to drive efficiency in their last mile service operations across India. The enterprise’s Field Service Engineers are now enabled with mEdge to receive their Preventive management, Breakfix calls, plan and complete the tasks in real time. In addition, the system is enabled with custom escalation notifications for delays, customer communications and opportunity to collect leads from field.

Vitamap’s Field Service Mobility platforms are enabling these organizations to collaborate better and streamline their service operations. Enjoying the benefit of real time operation visibility, SLA compliance and exceeding customer satisfaction the operations teams are expected to scale newer heights of efficiency and performance.

Do watch out this space as we bring in more customer success stories in the coming days.

Reach out to us at if you would like to know more or how we can help you to scale your field operations to the next level.

-Prasad Nagalapura

1 comment:

  1. The information which you have provided is really nice and awesome. Provides some very useful insights of how things actually work. I want to share something more about this as well.
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