Its been a pretty hectic days at Vitamap, on one side the team is actively working with its customer partners in their digital transformation initiatives, the product team is churning away newer things for customers benefit. mEdge 3.4.4 was released a couple of weeks back and is generally available.  Powerful and improved messaging and notification based on Google’s FCM platform. Support for video recording as part of the workflow form updates. Now users can configure video capture as part of the field activities being performed. This enables a new way of doing work from creating field issues and resolving them Vitamap’s robust platform enables video capturing, storing and visualizing them in Cloudtrac portal and mEdge mobile apps Users can configure contextual video capture and set time & size of the streams Videos can also be added during job/ticket creation in Cloudtrac and are available for view in mEdge app Support file upload during workflow updat...

It's been a busy past few months for us as we made some rapid progress in adding new customers, solution for solar/renewals segment segment & new product/infrastructure updates. mEdge updates: version 3.4.0 released, provides key performance & security improvements, bug fixes and new features. An improved token based authentication ensuring between mEdge and CT ensuring still further security for your users/data New version ships with https only mode by default  Improved location performance for newer Android versions Support to download custom pdf reports in mEdge New data collection form widgets of checkbox/switch and multi select interfaces Experimental widgets to Test wifi strengths, connectivity test and bandwidth test automation  Improved querying options for data stored locally in mEdge for usage in Forms Cloudtrac updates: We have worked hard to improve security, mobile usage experience and a host of feature improvements. ...

What is the fastest route to service 10 customers? 20? 30?! We know this is difficult to do in your head. That's why we built Plannr - a route optimiser - right into mEdge. There's one more thing - Dash - smart, context-aware dashboard. Want to get notified & create a visit if you are near a customer location? Dash gives mEdge users the insight they need at their fingertips. Both Plannr & Dash are available in mEdge 3.1. Read on to find out all the improvements in mEdge 3.1. Release Improvements & Fixes It’s our continuous endeavour to make mEdge better & faster. With every release we fix bugs, improve data loading speed & reduce memory consumption. mEdge now supports updated Google play services v11 and above. This improves speed and performance of the application. If a user’s phone doesn't have latest version of play services (rarely so) user will be prompted to upgrade the services. Once done, mEdge will run smoothly. Improved locati...

I ts been an interesting last few weeks for us as we have been updating our product and putting together an exciting road-map. Starting with features which have gone live recently Capture Distance from a Task Address inside mEdge: mEdge now supports a current location interface in updates. You can set where the task is to be performed (location) and when your field executive is updating a form, they will see the distance from which they are updating. Eg you need to do a survey at a particular point for installing a tower or advertisement site (say at the start of MG Road, Bangalore). Task is assigned with a specific address and user while has to take photograph and complete survey form within 300m around this point only Improved geo-tagging accuracy in the photos you take with mEdge: With photo evidence with geo tagging of field operations being critical, we have improved our algorithm of accuracy improvement and also added additional parameters in exif of the...

In industries like Industrial Air Conditioning Refrigeration/Heating, field service or after sales customer support performance plays a crucial role in customer satisfaction, continuous service contract renewals and hence revenue. According to Aberdeen survey 2016, the Top Pressures facing Service Organizations Are, Competition in Product and Service Improve Service based on Customer Demands Reduced Margins Increased Product complexity Service Workforce Attrition/turnover As the competition and customer pressure increase, it is important to build the right capabilities , One of the key aspects of achieving these capabilities is to invest in the right technology. Field Service mobility is one such low hanging solution which addresses  some of the top pressure areas and build the right capabilities. The solution should should help the technician to Close the Call the First Time Create an opportunity out of Service call for an upgrade/Sale ...

I mproving customer satisfaction is the top of the list of any field service organizations as indicated by the Aberdeen Survey. Regulatory compliance,relation to patient health and specialized products up the ante for the medical devices industry.    Given this fact it is very critical for the field service teams in the Medical industry to ensure highest up-time of their equipment with timely preventive maintenance, first time fix of breakdowns, meet the tough SLAs and hence ensuring highest customer satisfaction. In order to take this service to the next level, research indicates that along with many other process improvements, investing in a mobility solution plays a critical role. Mobility is not a magic bullet. However, when technicians have real time insights into customer and the equipment they are sent out to service , they will be able to have more informed conversations with customers , and ensure that they fix the issue at hand on first visit...

Vitamap Team is pleased to announce the release of the next version of mEdge. mEdge v2.5.2 release includes both new features and bug fixes to known issues. The upgrades are a reflection of feedback received from users to help address field issues. As promised here , we have location enforcement, security, user settings control and improved notification are some of the highlights of this release.    mEdge v2.5.2 runs on a minimum of 8.3 Google Play Service. (mEdge automatically checks for the version and prompts user to update) . Feature Upgrades :   One step upgrade : The settings screen has been overhauled to provide one touch mEdge upgrade for future releases.    Task List Filters : Settings also allows users to set default filter to display Task list with All, Overdue, Today or Future tasks. Images in Assignments : v2.5.2 supports images in assignments to clearly present the issue at hand and support first time fix .  ...