- Real time notification of breakdowns to Field Teams
- Complete details of the issue and customer contact at site
- Ability to schedule visits and coordinate with support and inventory teams
- Identify issues at site and communicate part requirements
- Notification about delays and ensure better planning
- Notifications about part availability and shipments
- Closure of issues at site and collection of customer feedback
- Lead collection mechanism by speaking to customers and ensure their timely closure.
- Accurate insights on SLA compliance, part movements and team productivity
Successful deployment and adoption of the systems has ensured improved coordination, real time operation visibility, customer satisfaction, employee productivity & satisfaction and customer satisfaction and improved brand recall.