C ustomer satisfaction is the leading measure that determines the success of any service organization. In a recent report by Aberdeen Research , they enumerate the role of mobility in utilities and telecommunication services in solving critical issues. Power outages, weather emergencies and equipment downtime has serious implications in this industry. Being off the grid is not an excuse anymore. Delays dues to misinformation or errors in paperwork can be catastrophic. mEdge effectively bridges this gap - enabling technicians to update their progress on location. Focus on capturing relevant information Aberdeen has reported that three quarters of service organisations already have a mobility initiative and have seen 81% first time fix rate, 74% improvement in worker utilization and 4% annual improvement in mean-time-to repair . The need for mobility in utilities and telecommunications services is most relevant because majority of the assets are scattered across remote l...

We have been listening to our customer & user feedback and there are some exciting new features and upgrades have been released in Nov 2015. Offline Sync for media in mEdge: It's a critical need to capture various types of media as part of any service/sales/delivery workflows, and with a low bandwidth network, completing workflows are always a challenge. To address this; mEdge 2.x now supports background media upload enabled by default. Now capture any number of pictures/audio etc and update, workflow transactions and API updates happen in real-time and media gets uploaded in back end as the user moves around. Failures are easily seen by the user and can be retried. New compression mechanism ensures optimized media for fast upload and bandwidth efficiency. Powerful Master Management Now create any kind of masters easily and have it uploaded in Cloudtrac to use in mEdge or in assignments. Our intelligent master sync management ensures all the master data is...

We recently on boarded a Delhi-based off-grid solar energy service provider. They are implementing a sustainable technology in telecom tower management reducing dependence on diesel reducing cost of operations for telecom providers. As their operations spread across 3-4 states, spreadsheets were not fool-proof to run smooth operations. Highly unstructured data, inadequate validation was limiting their capabilities. It was imperative to have centralized control over assets & field resources and have real-time access to job status’ in critical situations. Apart from regular maintenance tasks, they recognized that preventing identified issues with information flowing seamlessly was affecting the consistency of operations. On approaching Vitamap, we suggested #servesmart with mEdge - a product made for services management including Preventive Maintenance, Break-fix, Parts Management, Complaint Management, Alarm Alert, Request and Refill spare parts all in one applicati...