Skip to main content

Keys to Field Operations Success in Telecommunications - Mobility!

Customer satisfaction is the leading measure that determines the success of any service organization. In a recent report by Aberdeen Research, they enumerate the role of mobility in utilities and telecommunication services in solving critical issues.



Power outages, weather emergencies and equipment downtime has serious implications in this industry. Being off the grid is not an excuse anymore. Delays dues to misinformation or errors in paperwork can be catastrophic. mEdge effectively bridges this gap - enabling technicians to update their progress on location.


Focus on capturing relevant information

Aberdeen has reported that three quarters of service organisations already have a mobility initiative and have seen 81% first time fix rate, 74% improvement in worker utilization and 4% annual improvement in mean-time-to repair. The need for mobility in utilities and telecommunications services is most relevant because majority of the assets are scattered across remote locations.


#befieldsmart Focus.jpg
Utilities companies are leading the pack adopting mobility for service, maintenance and asset management.


Connect Field Teams with right answers

Migrating from paper-based operations increases the speed of right answers to solve problems. mEdge as a tool is invaluable for field teams to shorten the decision making process, spend less time on administrative tasks, open up opportunities to cross-sell (1.8 times higher year-over-year) and improve mean time to repair.


#befieldsmart Capture.jpg
A combined knowledge based on on triggers or trends, automatic scheduling, routing and service delivery planning makes for an efficient field service team.


Providing the right information to solve problems quickly has a critical impact on customers and sometimes safety. The focus should be not only on to equip field teams with these tools but to adapt to unforeseen events or circumstances.

mEdge is a versatile field service mobility app that allows field teams to stay connected and helps businesses stay focused on service delivery. To understand the real impact read our Customer Success Story here.     

Comments

Popular posts from this blog

Actionable Insights at your fingertips with all new Self Service Dashboard

Dashboard is the first thing to be sighted when you login to cloudtrac. Like a friend it takes you around the system giving you an overview of live events. Today we are really excited in the release of brand new capabilities providing you with an improved cloudtrac dashboard interface with better insights and accessibility into the field data.

New additions User self service ⇒  Visualize the way you want Role based Dashboard ⇒ Different analytical insights for different needs FE Dashboard in mEdge ⇒ Enable analytical insight on the move Click to view and download underlying data from widgets ⇒  Dive deep to know the exact data causing that deviation New Widgets and many more being added ⇒ Different perspectives to easily arrive at actionable decision
User self service
We have opened up self service interface for all the administrative users to design their own dashboards. For an admin user, We have opened up a list of widgets from where user is allowed to add new widgets to the dashboard, rem…

mEdge 3.x : Simpler, Faster, Smarter Field Assistant

Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. 
This version is the forerunner for mEdge's transformation from a data collection app to a smart assistantthat makes field jobs simpler, faster, smarter.






What to expect from mEdge 3.x?
The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions.
With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update with the ability to review information being c…

Success Story : How a Telecom Technology provider is saving thousands of man hours with Vitamap's Field Force Automation for a large installation project

Any telecom project roll-out across a distributed geography in a tight timeline throws up innumerable project management challenges.

>>The delays/slippages mostly happen less due to planning but due to execution tracking, data collection and delay in submission of work completion reports. T
>>This leads to poor customer satisfaction, penalty for project delay and invariably payment collection delays due to lack of reports/data causing working capital issues.


A leading Telecom Technology provider for a large telecom ISP won a project to deploy wireless equipment across 8k+ sites across country. Their earlier experiences in project coordination let them to review their approach to implementation and how they can improve productivity across the board.

They turned to Vitamap to help them automate their whole field activities of Site Survey, Installation & commissioning and Acceptance test management. The activity had to be completed with hundreds of partner technicians across…