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What’s New? Jan 2016
It's been a busy very busy start to 2016 as we have started adding excited new feature set to our product.
Here is a low down on what we have been upto -
Full Offline Support
Now mEdge support full suite of offline capabilities, starting from access task data, master look up information, customer data and critically ensuring that job can be completed offline and updated automatically and intelligently. Its specially build keeping in mind the flaky connections and the need for integration with enterprise backend systems.
If your field executives show up to a jobsite in a remote location without a connection, how will they be able to perform with the quality and consistency your customers have come to expect? Because we know your teams work offline, we understand how important it is to make sure your software does too.
With the challenges of networks in some of the emerging countries, offline will go a long way ensuring increased productivity to the field teams.
Critical task notifications
We have always rued when we have missed that important call because the phone was silent and we didn’t realize. Now imagine a field executive responsible for managing your critical assets and needs. Thus we introduce ability to configure critical tasks notification to your field jobs. This ensures whatever may be the user phone configuration, he is notified and can take action quickly and effectively. It may be your tower/ATM/datacenter critical alarms or responding high priority customer SLAs you will always #befieldsmart.
HTTPS/SSL encryption support
Now all your data and interactions with our systems are double secure with support to https/ssl encryption. Either access to Cloudtrac portal or the API interfaces ssl ensures highest level security for your data.
In the home appliances business it is imperative to build a great relationship with your dealers on the ground, the ones who sell your product and provide real connect to customers.
In order to accomplish this, brands typically have a foot on street team that visit the dealers spread across the geography on a regular basis. The connect between the foot on street sales team and the dealers is a critical success factor.
This home appliances brand had the typical challenges of any foot on street team,
Need for customer specificdata at the site Order status, payments, issues Need to process ordersat site Take orders, provide discount information Lack of visibility of field operation and their activities Are the field team following their visit plan? Why are customers not paying on time? Etc.,
Getting information and staying organised should consume as little time and effort as possible. That’s why we focussed on making a faster, simpler and smarter mEdge in its 3rd avatar. It is our mission to transform field operations with seamless connectivity to provide real-time information. In keeping with that, we announce general availability of mEdge 3.0. This version is the forerunner for mEdge's transformation from a data collection app to a smart assistantthat makes field jobs simpler, faster, smarter.
What to expect from mEdge 3.x? The idea is to create the ultimate companion app for anyone on the field. Be it a repairman, sales executive or a delivery guy. We are striving for a faster, easier and smarter experience with mEdge 3.x future versions. With the introduction of swipe navigation, quick update and fire & forget we are expecting upto 40% increase in efficiencies on the field Tremendous increase in the speed of update with the ability to review information being c…
The editorial reads “A renowned panel of industry’s topmost CEOs,Directors and industry analysts including siliconindia’s editorial board dissected the list throughout the year.”
Adding a feather to our cap “The platform (mEdge) addresses field service use cases across the spectrum, whether it is a service workflow for large organisations, or sophisticated lead management or a simple delivery update in e-Commerce.”
Talking of the team at Vitamap “The close knit group of versatile experts at Vitamap leverage cutting edge technologies, be it cloud infrastructure, using NoSQL, latest platforms like Node.js, Machine learning and others.” Go to Article As devices and networks evolve in efficiency, enterprises are now using mobility to address customer experience to real-time connected workplace and real-time availability of data. This has opened up the market as…