What’s New? Jan 2016

It's been a busy very busy start to 2016 as we have started adding excited new feature set to our product.

Here is a low down on what we have been upto -

Full Offline Support

Now mEdge support full suite of offline capabilities, starting from access task data, master look up information, customer data and critically ensuring that job can be completed offline and updated automatically and intelligently. Its specially build keeping in mind the flaky connections and the need for integration with enterprise backend systems.

If your field executives show up to a jobsite in a remote location without a connection, how will they be able to perform with the quality and consistency your customers have come to expect? Because we know your teams work offline, we understand how important it is to make sure your software does too.

With the challenges of networks in some of the emerging countries, offline will go a long way ensuring increased productivity to the field teams.

Critical task notifications

We have always rued when we have missed that important call because the phone was silent and we didn’t realize. Now imagine a field executive responsible for managing your critical assets and needs. Thus we introduce ability to configure critical tasks notification to your field jobs. This ensures whatever may be the user phone configuration, he is notified and can take action quickly and effectively. It may be your tower/ATM/datacenter critical alarms or responding high priority customer SLAs you will always #befieldsmart.

HTTPS/SSL encryption support

Now all your data and interactions with our systems are double secure with support to https/ssl encryption. Either access to Cloudtrac portal or the API interfaces ssl ensures highest level security for your data.

- Prasad

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