It's been a busy past few months for us as we made some rapid progress in adding new customers, solution for solar/renewals segment segment & new product/infrastructure updates. mEdge updates: version 3.4.0 released, provides key performance & security improvements, bug fixes and new features. An improved token based authentication ensuring between mEdge and CT ensuring still further security for your users/data New version ships with https only mode by default  Improved location performance for newer Android versions Support to download custom pdf reports in mEdge New data collection form widgets of checkbox/switch and multi select interfaces Experimental widgets to Test wifi strengths, connectivity test and bandwidth test automation  Improved querying options for data stored locally in mEdge for usage in Forms Cloudtrac updates: We have worked hard to improve security, mobile usage experience and a host of feature improvements. ...

It's been a hectic past few months and there have been a ton of improvements on our Mobile Assistant mEdge and also on our middleware Cloudtrac. mEdge 3.1 has been rolled out to all users and comes with performance improvements under the hood and impressive new features. Supports the smartPlannr for route optimization and smartDash the intelligent/contextual alerting system. You can read the full update release update here Some other notable updates include, Configurations and Publish History: When managing self service configuration it's extremely handy to get visibility of the and status of configuration with users Cloudtrac now supports Configuration history and with the changes details Current draft and changes done Last published configuration and track configuration sync with mEdge in real time -> Admin can pivot and identify which user is behind configuration and trigger a configuration sync Dashboard improvements: Easy on eye colors,...

What is the fastest route to service 10 customers? 20? 30?! We know this is difficult to do in your head. That's why we built Plannr - a route optimiser - right into mEdge. There's one more thing - Dash - smart, context-aware dashboard. Want to get notified & create a visit if you are near a customer location? Dash gives mEdge users the insight they need at their fingertips. Both Plannr & Dash are available in mEdge 3.1. Read on to find out all the improvements in mEdge 3.1. Release Improvements & Fixes It’s our continuous endeavour to make mEdge better & faster. With every release we fix bugs, improve data loading speed & reduce memory consumption. mEdge now supports updated Google play services v11 and above. This improves speed and performance of the application. If a user’s phone doesn't have latest version of play services (rarely so) user will be prompted to upgrade the services. Once done, mEdge will run smoothly. Improved locati...

I ts been an interesting last few weeks for us as we have been updating our product and putting together an exciting road-map. Starting with features which have gone live recently Capture Distance from a Task Address inside mEdge: mEdge now supports a current location interface in updates. You can set where the task is to be performed (location) and when your field executive is updating a form, they will see the distance from which they are updating. Eg you need to do a survey at a particular point for installing a tower or advertisement site (say at the start of MG Road, Bangalore). Task is assigned with a specific address and user while has to take photograph and complete survey form within 300m around this point only Improved geo-tagging accuracy in the photos you take with mEdge: With photo evidence with geo tagging of field operations being critical, we have improved our algorithm of accuracy improvement and also added additional parameters in exif of the...

Field operations, at times feel like a hydra-headed monster with countless tentacles on the field. Field managers and coordinators are your sergeants manning the field while your field workers service the business. Having an effective interface between these two important facets of customer experience is probably key to any initiative run by field service organisations.    A flexible, easy-to-use system not only creates a well connected team, but, also derives efficiencies and better ROI. According to Aberdeen , only 68% of average users are satisfied with the relevance of analytical capabilities to their job roles. Keeping this in mind, we have been working to make Cloudtrac a bit more more smarter all of this month. Here is a brief on the changes you will start to see in your Cloudtrac account: Dashboard 2x General Availability : Actionable data is a cornerstone for success in field service automation. This is a reality with Dashboard 2.x . Cloudtrac la...

Every modern business benefits from business intelligence - and almost every level within the organisation is receiving,processing and deducing information as a part of their job. Keeping this in mind we have built a brand new Operational Dashboard to understand your field operations using CloudTrac. The dashboard is presented in clear, colorful graphic interfaces that help you easily understand and evaluate complex data. This is an extensible and customizable dashboard which derives grouped and pivoted insights from the various data sources created from the operations. These data sources can be task status/completion data, executive location, custom master data or an analytical data. With Dashboard 2.x you can get a quick insight into the level of completion of tasks for different parameters - based on time period or split by Hubs depending on the cycle time of processes or the user looking at the Dashboard Apart from operational data, we can also present Master ...

Vitamap Team is pleased to announce the release of the next version of mEdge. mEdge v2.5.2 release includes both new features and bug fixes to known issues. The upgrades are a reflection of feedback received from users to help address field issues. As promised here , we have location enforcement, security, user settings control and improved notification are some of the highlights of this release.    mEdge v2.5.2 runs on a minimum of 8.3 Google Play Service. (mEdge automatically checks for the version and prompts user to update) . Feature Upgrades :   One step upgrade : The settings screen has been overhauled to provide one touch mEdge upgrade for future releases.    Task List Filters : Settings also allows users to set default filter to display Task list with All, Overdue, Today or Future tasks. Images in Assignments : v2.5.2 supports images in assignments to clearly present the issue at hand and support first time fix .  ...