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Case study - Scaling Telecom power Installation & Commission (I&C) operations with Cloudtrac platform

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The telecom industry is evolving at an unprecedented pace, with rapid network expansions and the deployment of advanced technologies. However, the traditional approach to Installation and commissioning remains complex, time-consuming, and resource-intensive. This is where Vitamap's Cloudtrac No Code/ Low code proces automation platform is transforming the game, enabling automation that simplifies processes, enhances efficiency, reduces cost, provides realtime visibility and accelerates deployments.

By leveraging Cloudtrac platform, telecom operators can streamline and automate the installation and commissioning process. With Automated Workflows & Task Management Cloudtrac Solution enables the creation of automated workflows to schedule, assign, and track installation tasks. Field engineers can receive real-time updates, ensuring smoother operations and quicker resolution of issues. Cloudtrac platforms seamlessly integrate with their existing backend management systems, ensuring that all data related to installation and commissioning is updated in real time and accessible to stakeholders.


In this process, Installation and Commissioning are initiated based on emails received from end customers. Before generating installation tickets, the Project Admin must update the Customer Name in the mast. Once the customer details are recorded, the Project Admin creates projects categorized under predefined master types. The Regional Coordinator for the respective area then updates the required installation quantity.

During Installation request creation, the Zonal Manager allocates installation quantities based on specific areas or zones. This data is stored in the Project ID Master for reference. The Zonal Team then uses this information to generate installation tickets and assigns them to the Service Partner for commissioning. Once commissioning is complete, the Field Engineers mapped to that zone receive the I&C tasks on their mEdge App and take over the installation process and ensure service completion.


The Field Service Engineer updates critical details, including the I&C details , customized Checklists built into mEdge App . After installation, tickets are sent to the Zonal Lead for approval. Once approved, the automated billing process is triggered.

To ensure accurate and timely payments, the billing process is fully automated and follows two distinct models:

🔹 Service Partner Billing – Payments are processed based on the number of site visits, with each visit counted as a single unit for billing.

🔹 Customer Billing – Billing is determined based on the service provided to the client, ensuring a transparent and efficient invoicing system.

Automated reporting features generate PDF based Field Service Reports (FSRs) in realtime, eliminating the need for manual paperwork. Actionable Reports & Dashboards are enabled in customizable Cloudtrac dashboards, ensuring transparency, measuring operational performance and easy access for audits.

The increasing need for faster and more dependable telecom deployments is driven by rising technological standards. Automation solutions powered by Cloudtrac platform enable telecom companies/OEMS to scale their operations efficiently and cost-effectively by removing manual bottlenecks, cutting deployment time, and delivering higher accuracy. In order to meet industry demands, realtime and flexible automations provided by Cloudtrac platform are essential for telecoms/OEMS/service providers to stay competitive.

Installation and commissioning (I&C) automation powered by Vitamap’s Cloudtrac platform is transforming the telecom industry. By embracing this solution, telecom providers /OEMs/service providers can accelerate network deployments, enhance service quality, and reduce operational costs.

If you would like to know more and would like us to partner in addressing similar field use case through innovative Automation solutions reach out to us at sales@vitamap.com
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