We are excited to share our new engagement  with a leading telecommunications company , from India , marking a significant milestone in our journey toward innovation and industry leadership. This strategic move enables us to leverage our expertise in digital transformation & field service automation , equipping the newly integrated network with Cloudtrac platform with advanced automation . By transforming their service delivery operations optimizing operational efficiency, we are set to drive customer experience to a notch higher. Together , we are building a stronger, smarter, and more agile telecom service ecosystem, helping the enterprise to enhance their operations and changing their approach in delivering next-generation digital solutions to customers. In the fast-paced world of telecommunications, network performance is everything. To ensure seamless connectivity and top-tier service, Telecommunication field engineers need a reliable tool to assess and analyze net...

The telecom industry is evolving at an unprecedented pace, with rapid network expansions and the deployment of advanced technologies. However, the traditional approach to Installation and commissioning remains complex, time-consuming, and resource-intensive. This is where Vitamap's Cloudtrac No Code/ Low code proces automation platform is transforming the game, enabling automation that simplifies processes, enhances efficiency, reduces cost, provides realtime visibility and accelerates deployments. By leveraging Cloudtrac platform , telecom operators can streamline and automate the installation and commissioning process. With Automated Workflows & Task Management Cloudtrac Solution enables the creation of automated workflows to schedule, assign, and track installation tasks. Field engineers can receive real-time updates, ensuring smoother operations and quicker resolution of issues. Cloudtrac platforms seamlessly integrate with their existing backend management systems , e...

We recently added  ISO 9001:2008 and OHSAS 18001:2007 certified Telecom Infrastructure Service provider based in Bangalore. They provide end-to-end Optical, Wireless, and Telecom services to an impressive set of global telecom equipment suppliers . As a company they are committed to excellence in customer service, creativity and integrity. They were also keen on being ecologically conscious and in their line of business that means using paperless system to get the job done.   They were running a complicated system of phone calls and excel sheets that allowed for easy slips in the process. Add to that the complexity of multiple clients and complex compliance processes for each of the clients. We approached them with mEdge and its many possibilities to solve the complexities. We set up their telecom services team with the readily available Preventive Maintenance and Complaint Management workflow. The transition from the previous process to an app-based process was...