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Success Story - Streamlining mobile telecom network signal testing field service automation

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We are excited to share our new engagement with a leading telecommunications company, from India , marking a significant milestone in our journey toward innovation and industry leadership. This strategic move enables us to leverage our expertise in digital transformation & field service automation, equipping the newly integrated network with Cloudtrac platform with advanced automation. By transforming their service delivery operations optimizing operational efficiency, we are set to drive customer experience to a notch higher.Together, we are building a stronger, smarter, and more agile telecom service ecosystem, helping the enterprise to enhance their operations and changing their approach in delivering next-generation digital solutions to customers.



In the fast-paced world of telecommunications, network performance is everything. To ensure seamless connectivity and top-tier service, Telecommunication field engineers need a reliable tool to assess and analyze network signals efficiently at customer premises with the automation of a field service platform. This is enabled by the Smart Assistant App mEdge with a custom extension to support 2G/4G/5G signal tests to be perfromed in a simple way at customer locations.

Designed for ease of use & accuracy, this intuitive mEdge App extension provides a comprehensive solution for measuring signal strength, conducting speed tests, and gaining valuable insights into network performance. With an intuitive interface, engineers can input various parameters, run diagnostics, and access detailed reports—all in just a few taps.

The journey begins when Customer Service schedules a visit to a customer’s location. The visit details are uploaded by the Technical Support Group to the Cloudtrac platform.

Once recorded, the regional coordinator receives a Service Request and assigns the job to an available technician based on location. The assigned technician instantly receives the ticket through the mEdge mobile app, keeping the process efficient and organized.

Next, the technician confirms the appointment with the customer and proceeds with the visit. Upon arrival, they assess signal strength parameters using a mEdge app to validate the location’s connectivity status. Once the check is complete, the technician updates the checklist in the mEdge app and the data is sent to the Coordinator for his next course of action. He will be closing it or will be reassigning it to another technician based on the data received from the customer site. Once the issue is resolved, coordinator will be closing the Service Request.

All updated details are instantly available in report format within Cloudtrac, ensuring transparency and accuracy. Additionally, this data is pushed back to the company's backend team, enabling the customer service team to make informed decisions for future improvements.

The Cloudtrac dashboard offers a customizable interface with KPIs and widgets, providing real-time insights for better decision-making. To streamline the process, the questionnaire checklist is optimized with only essential fields, including Whom Met, Time of Visit, Building Type, and Issue Type—reducing redundancy while maintaining accuracy.

Users can run tests iteratively with various network parameters such as Cell ID, RX Level, RX Qual, RSRP, RSRQ, and SINR, creating diverse testing scenarios. Accepted results are stored within a detailed report, ensuring structured data management for future reference.

With the mEdge app and Cloudtrac, network testing operations is now more efficient, organized, and data-driven than ever before. 🚀

Stay tuned for more updates as we continue this exciting journey together!

Contact us @ sales@vitamap.com


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