We’re excited to introduce the newer and more advanced version of mEdge version 4.0.04 — our Android-based operating application built to streamline and automate service operations. Along with the new UI enhancement of our Cloudtrac platform. Designed to enhance efficiency, accuracy, and real-time visibility, the upgraded mEdge takes automated service management to the next level. This latest version is focused on delivering a smarter, faster, and more intuitive field experience for engineers, managers, and enterprise teams. With improved performance, enhanced UI/UX, deeper automation capabilities, and stronger system integrations, the new mEdge ensures: Faster task execution and reduced manual intervention Real-time data capture and intelligent validations Improved workflow tracking and service transparency Seamless coordination between field teams and central operations Enhanced reporting and analytics for better decision-making This upgrade reflects our continued commitment to inn...

In our continuous effort to enhance operational efficiency and reduce costs, we’ve introduced a smart enhancement to the service ticketing system using our Cloudtrac platform — combining Corrective Maintenance (CM) and Preventive Maintenance (PM) activities into a single visit wherever applicable. By allowing both CM and PM processes to be carried out together, we can minimize redundant site visits, optimize engineer time, and deliver faster resolutions to customers. Key Enhancements in the Ticketing Process Duplicate Serial Number Check Before creating a new service ticket, the system now checks for duplicate serial numbers. Each serial number is unique across all sites. When a new CM ticket is created, the system automatically checks if another ticket for the same serial number already exists. It displays the open CM tickets, their current status, AMC details, creation date, and other relevant information. This helps engineers quickly assess existing cases and avoid duplicate e...

When a leading multinational in the power products industry approached Vitamap, they were struggling with a familiar challenge— warranty support stuck in the past . An aging tool, endless spreadsheets, and disconnected processes meant service delays, minimal automation, and zero visibility into critical metrics like part costs and service expenses. The result? Frustrated customers, wasted resources, and inefficiencies at every turn. With our Cloudtrac automation platform and the mEdge field service app, we set out to transform their warranty service into a streamlined, transparent, and highly efficient operation. But technology was only part of the solution—our professional services team worked closely with the client to redesign the service process from the ground up. We built a single, unified platform where warehouse teams, service engineers, customers, and service partners could collaborate seamlessly. Easy-to-use action boards replaced fragmented communication, ensuring every s...

As part of the client’s solution requirements, Vitamap delivered a smooth integration between Nokia OSS and Cloudtrac Platform for handling Site Work Oder activities for a leading Telecom Company in India. Cloudtrac WFM was configured with the required Site Work Oder workflows, parameters, and app settings, with detailed API documentation created for message templates. The process ensures real-time coordination between systems. Nokia OSS triggers Site Work Oder field activities step-by-step via API. These activities are sent to Cloudtrac Platform , which assigns them to the respective field engineers. Field engineers update their progress and results directly in Cloudtrac Platform . The updated data is sent back to Nokia OSS automatically via API. Detailed Process: Nokia OSS pushes Site Work Order field activities step-by-step via API to Cloudtrac Platform . The coordinator allocates these activities to the appropriate technicians. Technicians receive their assignments in the mEd...

A re you tired of manual billing processes that eat up your time and lead to costly errors? Imagine a system where reports are readily available with automatically calculated prices, revenue leakage is a thing of the past, and manual work is reduced by a whopping 90%. Welcome to the world of Vitamap's Cloudtrac platform with an automated customer billing module. Adopting this feature can transform your billing operations. This robust system can handle both service and spare part billing seamlessly, all within a single platform. This eliminates the hassle of separate systems and ensures everything is consolidated. Service billing is carried out for Corrective Maintenance & Preventive Maintenance tickets & this will be for the charged calls for every service related visit. This is allocated automatically based on the customer master. Spare billing is carried out only for Corrective Maintenance visits. This is done based on the parts consumed by the customer. Option is provide...